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    • Hi all, Love this site and it's no nonsense advice, have dipped in and out of the consumer forums over the years, mostly to assure myself that what I was doing was the right thing when dealing with various businesses (almost 100% success rate, thanks in part to reading and more reading here.). Anyway, the time is almost approaching where I might need to ask for some specific help and I have a couple of queries that I can't see definitively answered. Due to financial mismanagement and severe anxiety issues I stopped paying all unsecured debt in December 2018 (one slipped to the first week in Jan 2019 when the last payment was made having rechecked my bank statement from that period - all my unsecured debt direct debits were cancelled in early Jan 2019). This has left half a dozen debts;  a couple of credit cards, a bank loan, Shop Direct and some Hitachi Finance stuff having been sold on and passing the rounds through the usual suspects, Lowells, Link, PRA Group, others related to them, and then back to them again. I have somehow successfully managed to maintain radio silence and avoided anything more worrying than their begging letters.  I have blocked their phone calls and texts, bumped all emails to the spambox and had a chuckle at their desperate letters.  I've never had anybody at the door.  I have been at the same address since before I defaulted and all correspondence comes to my current home address.  I have NEVER contacted them or admitted any debt. In anticipation of them perhaps ramping up action at the last minute I've had a look at my credit report on Credit Karma (rec'd from this very place) and I see that the default dates on these range from May 2019 to November 2019. Also in preperation I've been reading, reading and reading lots here as advised. Obviously being in Scotland there are a lot fewer posts relating to these matters and it's always quite annoying when OP's do not follow up with any outcome on their cases - how rude! This has also left me a bit confused of when I am able to finally breathe easy (although cancelling all the direct debits in Jan 2019 was the biggest sigh of relief as I knew it was all going to be unmanageable and, well, default one, default all.). I've been reading that defaults should be filed 3-6 months after the missed payment but one of my larger debts was defaulted on 27th August 2019 when the last payment I made was 10th December 2018, meaning the first missed payment was 10th Jan 2019.   My query for now is - when should I infer that these debts are prescribed?  From when the payment was missed, or taking the default date plus 5 years from the credit report? The three I have with the May date are moot anyway as either way they are gone  - some letters from Lowell offering me 90% off to settle is what got me thinking these must have been near SB status, however I have one big 10k+ with a July date and another 10k+ at the end of August I am feeling a bit anxious again, even though I know there is nothing to worry about with the begging letters.  Reading the various forums I am not sure why the OC's didn't take action against me when I read time and again the surprise that other posters haven't already been taken to court for lesser amounts - I'm also surprised I've avoided any action this long as there are plenty in this forum and sub forum who are whisked off to the court by the beggers minions after only a year or so after defaulting.  There are no CCJ/decrees listed on my credit report and I have not received any such judgements against me.  I still just regularly receive the begging emails to the spambox, the blocked phone calls and the letters from the they. I'm also reading that there is no need in Scotland to send an LBC so what should I be looking out for to know that the time has come to engage with CCA requests etc? I'm afraid in a fit I threw a lot of the paperwork out but I have a box of stuff I'm going to go through which may have the original letters from the OC's. Thanks in advance for any advice.  
    • I'm at work now but promise to look in later. Can you confirm how you paid the first invoice?  It wasn't your fault if the signal was so poor and there was no alternative way to pay.  There must be a chance of reversing the charge with your bank.  There are no guarantees but Kev  https://find-and-update.company-information.service.gov.uk/company/09766749/officers  has never had the backbone to do court so far.  Not even in one case,  
    • OK  so you may not have outed yourself if you said "we". No matter either way you paid. Snotty letter I am surprised that they were so quick off the mark threatening Court. They usually take months to go that far. No doubt that as you paid the first one they decided to strike quickly and scare you into paying. Dear Chuckleheads  aka Alliance,  I am replying to your LOCs You may have caught me the first time but that is  the end. What a nasty organisation you are. You do realise that you now have now no reason to continue to pursue me after reading my appeal since you know that my car was not cloned. Any further pursuit will end up with a complaint to the ICO that you are breaching my GDPR.  Please confirm that you have removed my details from your records. ------------------------------------------------------------------------------------------------------------------------------------------------------------ I haven't gone for a snotty letter this time as they know that you paid for your car in another car park. So using a shot across their bows .  If it doesn't deter them and they send in the debt collectors or the Court you will then be able to get more money back from them for  breachi.ng your data protection than they will get should they win in Court-and they have no chance of that as you have paid. So go in with guns blazing and they might see sense.  Although never underestimate how stupid they are. Or greedy.
    • Thank you. Such a good point. They did issue all 3 before I paid though. I only paid one because I didn’t have proof of parking that time, only for two others.    Unfortunately no proof of my appeal as it was just submitted through a form on their website and no copy was sent to me. I only have the reply. I believe I just put something like “we made the honest mistake of using the incorrect parking area on the app” and that’s it. Thanks again for your help. 
    • They are absolute chuckleheads. You paid but because you entered a different car park site also belonging to them they are pursuing you despite them knowing what you had done. It would be very obvious to everyone, including Alliance that your car could not have been in two places at the same time. Thank you for posting the PCN so quickly making it a pity that you appealed since there are so many things wrong with it that you as keeper are not liable to pay the charge. They rarely accept appeals since that would mean they lose money but they have virtually no chance of beating you in Court. Very unlikely that they will take you to Court given the circumstances. Just in case you didn't out yourself as the driver could you please post up your appeal.
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hello every one.glad i stumbled onto this site for that i have Martin Lewis to thank.Iam just about to send a letter off to HALIFAX concerning my charges of which there are quite a few.how they can say that they. can not pay a direct debit because I will go overdrawn but they can take their charge and put me overdrawn and charge me for the privilige.I have banked with thm for over 17years that was when it was the LEEDS building society i had a liquid gold account.My gold has flowed their way for too long.I shall let you know how I get on.Thanks everyone on this forum.

Included in my letter i gave the Halifax a £5 postal order just to get things going smoothly.I have read most things on this forum and i hope it goes from strength to strength.

P.S if i doget money off of these i will help to pay for some law books as requested.

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

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they normally ask for £5 for copies so rather than return of post i included it stating that it can always be seny back.Just want to speed things up and give them nothing to hang on gripe about.yhey were going to ask for it werent they,or have i wasted money?

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

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often it can be 5 pounds each !

 

with your postal order you can get your money back so long as they don't cash it.

 

Dpa requestsare £10, if you are lucky and hit a department that has not had "the memo" goes somthing like this.

 

-----------------------------------------------------------------------------------

MEMO - all staff

 

Where a customer is making a request of statements take either or both actions.

 

1. Charge the maximum amount for each statment, delaying till they send payment.

 

2. Where they are making DPA requests, make out the statement information is not covered, forb them off, give them an obsqure address and tell them the DPA is to stop silly customers getting their data, Not entitiling them to ask us for it.

 

please ask your supervisor if you have not had the special "charges" training.

 

------------------------------------------------------------------------------------

 

On a serious note, statments may be sent to you.

 

though data will probally not, if they can avoid it.

 

 

Note : I think the DPA template needs updating, its not conforming as best it could.

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thanks i shal bear that in mind when they reply.i shall keep everyone posted as to how i get on and post any replys i get.

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

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hello again.

I have just received the standard reply from Halifax.

 

Thank you for your recent letter

You will find enclosed acopy of our leaflet......how we will handle your complaint........

Have forwarded your letter to customer relations who will be in contact...........

 

the thing is i have not complained i have just asked for my list of charges and or statements.I need these so i can complain.

 

will keep everyone posted.

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

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Can you run your claim on your own thread please.

Don't hijack other people's threads.

 

How long do you have to wait? How long did you give them?

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  • 3 weeks later...

Just to keep you posted as to how things are going.

I have just over half my statements which i filed before i moved and the figure is alredy £1440.I shall be surprised to see the full figure when i have all my statements.

Have just sent this:

 

 

Sean Frampton

xxxxxx

xxxx

xxxxxxx

xxxxxxx Date 19/03/2006

 

Stuart Allston

Halifax plc

22 Commercial Road

Totton

Southampton

SO40 3BY

 

Dear Mr Allston,

Please find enclosed a copy of the reply from the Data Protection Act request which I forwarded to you on 01/03/2006.

 

In this letter you have stated that one of your Customer Relation teams will be in contact with me. This is just a courtesy letter I am sending you to remind you of your responsibilities under the Data Protection Act to supply me with the details that I requested in the 40 days that you are given. This deadline runs out on 12/03/2006 this is taking into account my receipt of your letter dated 03/03/2006 and not from 40 days that I sent the request to you, which I think is more than fair.

 

If a failure to reply to me within this timeframe and providing me with all the necessary information I have requested I will have no alternative but to contact the Information Commissioner of your failings under the Data Protection Act.

 

I have already issued you with a Postal Order for £5 but I do understand that a maximum fee of £10 is in place so as a show of good faith I shall issue you with another Postal Order for £5.

 

You are able to contact me on xxxxxxxxxxx

 

Yours Sincerely

 

Sean Frampton

 

 

Keep you posted!

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

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Hello again.

Trawling through my archives; my statements that i have filed run from 15/01/2000 and start at number 18.

The last statement i have is on 18/02/2006 and is number 106.

 

All in all i am missing 49 statements in total.

Using the spreadsheet i have calculated with interest that i am owed £1,697.26.

If i do not receive my statements in time can i make an estimated claim.

 

i.e £1,697.26. being 57/106 of statements then i am owed another 49/106 making a total of £3156.

Would this be a reasonable way of calculating what i am owed?

 

Just have a funny feeling i wont be hearing from them.

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

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Hi Sean

I am sure a mod will come back to you about whether you can make an estimated claim (I am in the same boat, have heard jack s**t from the Halifax despite making a request on 3rd March) However, I note you sent them a letter on 19th March saying that their deadline runs out on 12th March??!! If their deadline was the 12th March you should already be reporting them and making a complaint to the IC.

Status:

 

Halifax - DPA sent 03/03/06.

Prelim Letter - Sent 27/03/06 ignored.

LBA sent 10/04/06 - Ignored

Moneyclaim filed - 26.04.06

Acknowledgement received 3rd May. Halifax state they intend to defend.

Halifax Settled in Full - 17 May 2006

 

If you've found this post helpful, I would be grateful if you could click on the 'Scales of Justice' button in the top right corner of this post.

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Just realised my mistake and I dated it wrong.

I meant 12/04/2006.

Apologies to them and another letter on its way.

Thanks for pointing it out.

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

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Hello again.

I have just received my statements from the Halifax with my fee returned:

 

I now enclose copy statements which will provide the necessary information you requested.You also required information regarding manual intervention by any member of staff or any other person.We are under no legal obligation to record this information and thus are unable to assist further with this part of your request.I have refunded your account with the £10 which you have forwarded in respect of the Data Subject Access Fee.

 

Yours Sincerely

 

Kenneth Graham

Senior Customer Relations Manager

Final Review Team

 

 

Do I work out now my costs and send a Letter Before Action without the information in respect of manual intervention.Is it true they do not legally have to record this?

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

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Don't worry about the manual intervention at this stage. This seems to be a standard letter that they have produced in response to the number of DPA requests they are getting. If it gets to court and they have not recorded manual intervention then they cannot rely on it later.

 

Meanwhile, send your first letter asking them for a full refund of charges. Give them 14 days and if they do not comply send a letter before action on the 15th day.

 

There are template letters for this in the library.

 

Best of luck and be sure to let us know how you get on.

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Thanks.

I have just been through library and will send Preliminary Approach for Repayment.

Will carbon copy to my bank manager where it started just to keep him in the loop.

 

Keep you posted.

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

Dont forget to donate

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I have just worked through my statements and the grand total including interest amounts to £2,677.40.

The preliminary Approach for Payment is on its way.

 

Whilst going through the statements I noticed that my account has been renewed twice. Once in Dec 2001 and again in Jan 2003. What is the meanining/reason for this and how come I did not know about it.

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

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Account renewal is a procedure that the Halifax use normally every 12 months. I think it is just there way of archiving historical information. If you have online banking at the point they "renew" your account, all the history disappears.

 

Clever eh?

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Thanks for clearing that up.

It just makes you wonder ehat else they do without informing you.

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

Dont forget to donate

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your welcome.

 

WRT to what else they do without informing you......

 

1. Lets take 10 days to clear a cheque when electronically we can do it in seconds.

2. Lets Charge £39 for returning a £1.25 DD unpaid. But lets make the charge at the point where he can't afford it.

3. Charge taken from account. Oh dear, he is more than £30 overdrawn. Sorry your going to have to pay our unauthorised overdraft fee of £28.

4 Lets write to our customer and inform him of the above, but lets make sure the letter doesn't reach him until after we have taken the charges.

5. Lets register the poor conduct of this customers account with the credit reference agencies. After all he never has enough money for our charges and we are forced to charge him more for the overdraft. The customer doesnt deserver credit.

6. Lets charge overdraft interest on the outstanding balance.

7. Oh dear the £2.25 debit interest has taken his account to £30.01 overdrawn. Hmmm, we better charge him another £28.00 for that.

8. Oh look this customer has another account with us thats got some money it. Lets take that money to pay off his overdraft on this account. But lets not do it until we have taken some more charges. We will do it the day after we bounce a couple more cheques.

9. Oh look this months debit interest has only made him £29.99 overdrawn. I know lets change the interest rate. There now he is £30.03 overdrawn. Lets charge him £28.00 again.

10. Oh dear this customer wants copies of 6 years bank statements. I know lets tell him its £5 per statement copy.

11. Oh dear he wants to take us to court. Lets repay the charges but tell him if he conducts his account like this in the future and forces us to obey the law we will just close his account.

 

Of course they do tell us all of the above, but usually after they have done it.

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Thank you mas101 for the most succint explanation of the banks' charging policies

The law, in its majestic equality, forbids the rich as well as the poor to sleep under bridges, to beg in the streets, and to steal bread.

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If someone could help me clarify a point:

Have sent preliminary letter but have not asked for any defaults to be removed.Will there be any defaults against my name for being overdrawn or payments not being made without me being aware of them or would i have been notified by the bank.

 

Thanks

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

Dont forget to donate

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  • 2 weeks later...

Hello again everyone.

 

Just getting myself a bit confused after reading some more cases.

The prelim letter has been sent with a total plus interest.I worked this out using the spresdsheet provided.

 

Where this lists charges and an interest fee of 8% showing days since charge was taken-is this for them having the money for that period of time with the interest being charged at that rate for them owing me the money?

 

I have a card cash account with no overdraft facility and I just hope i am not trying to claim for something i shouldnt.

 

Can someone help me with my sums please.

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

Dont forget to donate

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Hi Sean,

 

I'm newbie at this too, but I think you should not try to claim 8% interest, as per the spreadsheet, until / unless you get as far as a claim through court.

 

But it depends, would you settle with the bank if they offered to pay you all the money they had taken in charges, but no interest? I for one would! BUT you might think they owe you the interest that you might have accrued on the money they took (if they hadn't taken it!)

 

It doesn't matter that a Cardcash account is not interest bearing and does not allow overdrafts - had you had the momey you might have chosen to move it somewhere you did get paid interest!

 

Please remember, all the above is a newbie comment though!

Nij

Halifax £744 - Letter 1 sent 22/3 - no response

Letter 2 (LBA) sent 7/4

Standard Response Letter rcvd 7/4

Phone call rcvd 24/4 - offered £308 CONDITIONALLY - awaiting confirmation letter

27/4 - Conditional offer letter rcvd for £308

Case created on MoneyClaim 4/5

Halifax notes an intention to defend claim 10/5

23/5 - Some cash appears in account!

Settled, and ceased court action

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