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help with capital one/Lowell Please


caigey
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Hi i have an old account with capital one which they have now sold onto Lowell the account is at £2534.17 but if i take all the charges off that capital one has charged me it comes to £2071.81. I spoke to capital one about refunding the charges back to me but they said its nothing to do with them now and i would need to speak to Lowell is this true will i have to contact lowell about refunding my charges or will i send the letter into capital one requesting they refund all the charges back to me? What letter will i send to start with?

Thanks for any help

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do you have all your statements? If not then you need to send an SAR letter requesting them, you will need to include a payment of £10 with it. you should send it to cap one. click the link. http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

 

this link will take you to all the letters you will need http://www.consumeractiongroup.co.uk/forum/bank-templates-library/

 

if you have not already read the FAQ's then you should have a read of them as they will help. http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

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Hi, and welcome to CAG. :)

 

If it's CapOne that applied the charges then it's them who must pay it back.

 

Do the SAR to CapOne with a payment of £10 and also send a CCA request to Lowell with a £1 payment for a copy of your credit agreement. This will keep Lowell off your back while you get your info. from CapOne.

 

Regards, Pam

VITAL - IF YOU HAVE AN ISSUE ABOUT THE INCREASED BAILIFFS' POWERS TO BREAK INTO YOUR HOME AND USE FORCE IN ORDER TO GET YOUR GOODS THEN JOIN THE PETITION HERE:

http://www.consumeractiongroup.c o....l#post53879 9

 

Anyone seeing this who wants to help by copying it to their signature please do.

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Hi i have an old account with capital one which they have now sold onto Lowell the account is at £2534.17 but if i take all the charges off that capital one has charged me it comes to £2071.81. I spoke to capital one about refunding the charges back to me but they said its nothing to do with them now and i would need to speak to Lowell is this true will i have to contact lowell about refunding my charges or will i send the letter into capital one requesting they refund all the charges back to me? What letter will i send to start with?

Thanks for any help

Cap one are talking nonsense, the charges were applied by cap one under the t&c's of their CCA, the fact that they sold the debt has no effect on you reclaiming your charges and they must respond to any letters or court action accordingly, i would also contact lowell to make sure they own the debt and are not just acting on cap ones behalf if they have bought it send a CCA request if they are acting for cap one then whilst the claim for charges is ongoing the debt is disputed and should be returned to capital one to deal with

 

cheers

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