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    • That "oh dear" doesn't sound good  
    • Oh dear.. Misuse of facility...  Cat 6... No wonder everything is being nuked from high orbit... More in a bit.. 
    • Thank you fkofilee First question: what do I do if Monzo close my account? I need an account but no one will touch me with this marker against me. Is there anywhere/any other option that I have if Monzo close my account? MCB is My Community Bank?  Yes What Category of Marker do you have? This is what it says on the Cifas SAR: Application date: 07 December 2023 Date recorded: 09 April 2024 Expiry date: 09 April 2030 Cifas Case Identifier: 15435315 Product relating to the application, proposal, account or facility: Personal Loan – Unsecured Facility: Granted Case type: Misuse of facility Reason(s) for filing: Evasion of payment Financial Loss Value of Loss: £5000.00 When did you raise the complaint? Last night via email Do you have Correspondence / Audit Trails of communications showing that you were in severe financial strain due to an event AFTER you took the loan? I can prove that I had to buy a new washing machine, I have my pay slips showing the emergency tax code and a letter from the tax office after I had spoken with them to get it corrected and of course I can get a copy of my vet bill. And all of this was in the first 2-3 months of 2024.  I panicked. Stupid I know and as you say, I have learned the hard way and I am not in any way denying anything that I have done wrong, but it just feels a bit unfair.  It is what it is I guess and if I have to have it on me forever then so be it. I am just so worried about the bank situation 😕    
    • If it is MCB    National Fraud Database Members | Preventing Fraud Losses | Cifas WWW.CIFAS.ORG.UK A range of organisations use the National Fraud Database to share data on confirmed fraud cases, preventing over £1 billion in fraud losses every year.   They are on the register  
    • Hi @LilMissM   I guess you could call me our resident CIFAS Specialist - Personally have been through all of what you have and now have come out the other side when my marker fell off in May 2023. For a start Monzo may close your account but as I had a Marker for App Fraud (Vodafone ended up making a whole hoohah of the account I had with them) - I was with them and still am from Oct 2017 till today. And not once did they close my account. I actually spoke to a couple of current account providers at the time that I had accounts with - Nationwide and Barclays - Told them what was going on and provided all the evidence to them. They advised they may do so but it was highly unlikely now that they understood why it happened and what I was doing to fight it.    Anyway - On to your marker. MCB is My Community Bank?  I can say to you that on experience that On Monday you can be on top of the world then on Tuesday you whole life changes in a flash of an eye. Suddenly you cant pay your bills, Work isnt feasible and you are left with no other choice but to scrape by.  If this has happened to you, then join the club.  - Why is this important? Well Financial institutions get one whiff of potential fraud and you are guilty without a chance to respond. You found out the hard way   If it sounds like I'm waffling, I'm not - Its important to your issue. They have deemed you guilty by the fact that no payments have been made and potentially entered into a loan agreement knowing looking not to pay (Although thats how it may appear, there will always be factors against that)    First off - Questions - What Category of Marker do you have? If unsure, check my signature for a Credit File Guide which will tell you all you need to know about what Categories apply.  - When did you raise the complaint? They will have 8 weeks to respond. More on this in a mo.  - Do you have Correspondence / Audit Trails of communications showing that you were in severe financial strain due to an event AFTER you took the loan?   My next suggestions, Send this complaint to the CEOs office - CEOEMAIL.COM Let them make the decision as per the Complaint Procedure. Then if they refuse to remove the marker. take it to the FOS who can force the company to remove it if found in favour.  Some companies do need a slap or 2 once in a while to bring them down a peg. You could be looking at this right now.   
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credit agreement ?????


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hello all, first of all what an excellent resource for consumers, ive just spend 3 hours reading threads.

 

apologies my pound sign does not work on keyboard!!!!

 

went to currys today to buy plasma tv and accessories, wanted to put 500quid down as payment and use the 5 month interest free option for remaining 624 quid(would of paid off within 2-3months),

 

when i asked for discount the salesmen said yes 10% but only if i take out a different agreement for the credit ie 48 monthly payments of 35 pound with a total charge of 1712 quid, (before deposit) also telling me that i can pay the total amount back remaing at any point ie within the 2-3 months of taking out the agreement, (which was my plan), when he processed the the application he forgot to include the 500 quid i wanted to pay so the credit agreement was for the total amount and he said dont worry i should contact hfc next week and arrange the 500 payment over the phone.

 

now i have actually got a bargain on the goods but im now worried that i will not be able to pay off the total of 1124 without a penalty from hfc

i can actually pay this off within a month if needs be and if im right should not attract any interest or penaltys, is this correct?

 

i took this agreement out for the discount. now i feel i might of been slightly cheated by getting into an agreement that i was not really informed of ie key facts, he didnt even tell me the loan repayments, total ammount repayable was just intested in usual things like ppi and goods warrantys etc i dont feel like i was mis-informed just not informed.

 

can i pay this back before the first payment is due and not incure any fees?, i havent recieved the tv yet just some speakers so i can cancel right, please help with this matter as i dont really know my position and rights

 

many thanks in advance

 

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To help much we need to know exactly what type of agreement it is. Is it a hire purchase agreement? Or is it on some kind of card?

 

I would imagine that you have some kind of cooling off period regardless....but I could be completely wrong!

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7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

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if it is within 30days you can cancel the lot

statutory right. [read on reverse of contract]

get it cancelled then start again.

HFC [whom you state you are with?] are quite good actually.

phone em up

tell them verbally to cancel [then do it in writing]

and tell them what you want to do, i'e the £500 bit

should work out ok.

 

dx100uk:)

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hard to advise without seeing the paperwork.

 

But what I will say is that credit agreements become legally binding once they have been executed, i.e. signed by both yourself and an authorised representative of the finance company (this may have been done in store, and if not is usually done very soon afterwards).

 

There is no statutory cooling off period, unless it is signed away from normal business premises.

 

If it has been mis-sold to you, this may give you an argument but it is really hard to tell without going quite in depth and seeing the paperwork, so you may be better off going to your local CAB, or Trading Standards Service main office if they offer a drop-in service (not all do).

Please note I'm not insured in this capacity, so if you need to, do get official legal advice.

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hi, yes it is a credit agreement with interest being calculated daily on sums owing, leat say id dont cancel, can i pay the total ammount of 1124 before the first repayment is due and not incure and inteset or fees

 

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as far as i know, rosiecottage there is a 30 day cancel on every credit agreement no matter what type.

however, neither here nor there as such.

 

If you can get the manager of the store to deal with it, then i would do it instore as they're creadence might help.

otherwise, phone credit co. tell them what has happened, outline you are prepared to do as you say above.

i would be inclined if it were me, to argue to get the whole lot cancelled, then satisfy it under the terms you outlined in the first place instore.

 

i cant really see the credit co. disagreeing - its a mistake and they happen.

 

sounds like its just a case of getting ahold of the right person.

 

my view anyhow

 

dx100uk:roll:

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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yep

quite right

i have three and each say 14 days

 

dx100uk

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Whatever they may say in their terms and conditions, I can promise you that there is no statutory right to cancel credit agreements for goods and services.

 

They become legally binding once they have been executed, as explained before.

 

The only exception is if they have been signed away from business premises, in which case the consumer has 5 days to cancel from the day after they receive the second, signed, copy through the post.

Please note I'm not insured in this capacity, so if you need to, do get official legal advice.

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thanks for that

you have no scales to click

very useful info & you area great asset to this group

 

dx100uk:D

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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