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    • I contacted Sanctury housing in August 2023 after informing them my father in law who had Dementia had moved into a Nursing home December 2022. We kept the flat for 8 months until such a time we could accomodate some of his furniture that my wife wanted to keep. I contacted them in August 2023 to let them know the situation by email as I was the named person that could speak on his behalf. I informed them that we had left it to late for POT and were seeing a solicitor for Deputyship of his financies. I asked them what information would they need in order to give notice on the flat and we could provide details of his condition and nursing home. This went ignored I left it a month and then called them October 2023. I was promised a call back from a manager over the next few days. This never happened and it was end of November when I contacted them again and they had no record of me calling them. I explained the email and again I was told the local manager to the area would call me. This never happened and I ended up emailing them in January 2024 with a copy of the email from August. Again this went ignored and I had explained to them that we couldn't just go to the bank and stop the DD as we had tried. This email again went ignored. I then had a letter written to our home address in February asking us to get in contact with them (local manager) as they were concerend nobody was living in the flat. He had an email address so I copied in the last 2 emails to say I had been trying to give notice since August 2023. I also stated that I would like the rent that was paid from August 2023 refunded back to his account as I had officially tried to give notice then and it went ignored. He replied to us about wanting to look at the flat then notice could be given once he had contacted the nursing home to confirm he was actually living there now. Notice was giving for the 22 March 2024 and this would be when rent would stop and no further payment would be taken by this point. The fact I asked to be back dated went ignored. I have since noticed on 2 banks statement for April and May that they are still taking Rent payments of £501 from his bank. Further to this which seems very strange. He was with Eon Next for his utility bill again we were having problems getting this stopped as they needed a named person on his account which there wasn't one despite me managing his online account for him. I didn't check the email address that often that I used to set it up and went to check as noticed the credit he had built up with not living there was all getting refunded in February. The email said £600 would be refunded to his account with a (sorry you are leaving us message) but how can he leave as nobody but himself had access to speak with them. I also noticed the lady in the flat above him had a letter from her bank sent to his address with his address details but his name which was dated 4th March well before we had given notice and it said (thank you for giving us your new address details) we have set all this up for your account.   So Sanctuary housing must have been aware he wasn't living there from the ignored emails for the lady above to start changing address details to move into his flat before the housing manager had even got in contact to ask if anyone was living there. What I basically want to know his do we have any legal standing to claim the rent back from when I first contacted them in August 2023? There is roughly £3000 to come back  
    • lowell letter = we've mugged you once - why are you not paying this other debt....😎
    • i see you are posting this all over the internet too. here you say it was returned by the safety camera dept UK, Wales Returned NIP Nov23 - Heard Nothing - Now It's been returned as refused and have SJPN Form. Help please? WWW.FTLA.UK UK, Wales Returned NIP Nov23 - Heard Nothing - Now It's been returned as refused and have SJPN Form. Help please?  
    • I see what you mean. I will wait till the 8 weeks is up and then take it up with FOS. Before I do will be on with some more details on the SAR. Thank you once again. 
    • Tagging @stu007 who's great with this. You should have at least 2 months notice with a Section 21 notice (Which Form 6A is used) For now, scan, redact and upload anything you think will be useful    
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HSBC and Barry


Barry Kushner
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Hi All,

 

Here is the story so far:

 

  • Data protection: 15/01/07
  • HSBC sent bank statements
  • Claim letter: 15/01/07
  • General reply asking for more time
  • LBA: 30/01/07
  • HSBC offer 5/02/07
  • Partial settlement letter: 16/02/07

My total claim is made up of £2,975.62 made up of £2,492.50 fees and £483.12 in interest charges. I am not sure if the interest is the correct caclulation.

I was offered £2,275, which I accepted as a partial settlement and have given HSBC a further 7 days to pay the claim in full before I take legal action.

Does this seem Ok to you all?

Barry

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it seems fine - glad you got your thread sorted.

as for the o/d interest - as the bank is picky about that - more so recently - it is a good idea to get it spot on before you file your claim which is your next move - and could be any day now as your lba is over 14 days posted. my suggestion - do the sums once more - i'll put a link here and follow it point by point - if you do - your o/d will be correct and will be defendable against their pickiness.HONEYGIE sees you HSBC! (multipage.gif1

it's post number 9 - and i wrote it to simplify it for loads of others - try it once more and see what you get for your o/d figure plus it will figure your 8% interest which you will be adding on at the claim stage which you can get done. never mind what you've asked them for before, this is your last chance to clean it up before you file - and you will be sending their solicitors a copy of your "revised" schedule soon after you file. so check your figures by doing it this way and then get your mcol ready to submit and do it - no point waiting for their answer to your letter - they may or may not replay and if they up their offer - you will then ask them to include the court fee. no use delaying any longer - get it tidied up and submit.

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try this one:http://www.cag-files.co.uk/barracad/Spreadsheets/England/Complex-bank-charges-calc.xls

 

i don't show a p column it jumps to q and it calculates based on today's date - i recommend you use the date you anticipate filing your claim.

see if it works typing that link in - didn't come out as a link - just type it.

go on the charges and interest tab as per the honeygie link.

you go back and do it a second time to get the 8% interest - it's a different tab. try it.

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  • 2 weeks later...

I would like to ask advice about my case. I claimed £2,975.62 and was offered £2,275. This came after the LBA letter. I then gave HSBC a further 7 days in a partial settlement letter and have not had a reply. Do you think I am right to pursue a legal claim now?

 

Barry

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  • 3 weeks later...
Can I claim mortgage arrangement fees? And what I claim from credit card companies?

 

Can anyone advise me?

 

Ta

 

Barry

 

mortgage arrangement fees i would have thought are for a service and therefore not reclaimable. as for credit cards, take a look at the different forums on the cag homepage - i'm sure you'll find information from there

If i've been helpful in any way....then tip my scales over there!

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  • 4 weeks later...

barry, sorry i didn't see your question on mlloyd's thread until just now....

that's why it's always better to ask questions on your own thread -

the thing is - up until the end of last month - everyone got an aq - now - it is up to the local court - if you filed by mcol and it was defended after 1 april - it probably says - the aq is being dispensed with in this case - and that would mean you are just in a queue now waiting for your local court to act...... you may want to take a look at this thread for clairity:

New---after 28 Days - Maybe No Aq!!!!!!!

 

if you did get an aq sent to you --- here is how to deal with it:aq info:

Allocation Questionnaires - A guide to completion

this is your step by step completion guide -and here is:New strategy for Allocation Questionaires

and here is how to use it:

for section g of the n149 (section h on the n150), use the wording in blue on post #3 of new strategy link, and then attach draft order for directions - use wording on post #2 of new strategy link(the bit in blue) making sure to add your name and court claim number to all pages. simple as that. just follow the steps with these two minor additions. the draft order is just asking the judge to order both parties to lay out their wares within 14 days of him ordering it - so it shortens the length of the time to a court date - and as dg/hsbc/all banks don't want to do it - they will pay up by offer or just not file their aq in which case you also win.

 

on, the other front - of this two pronged thing - have you sent dg a breakdown of your charges - it is advisable to do that, as they always ask for one before they offer anything - so it saves a couple of days.

and unless your claim is for under 1500 and wouldn't incur the filing fee of 100, i suggest leaving it until the aq is nearly due before filing it - as dg have been coming in with offers just before the due date in several cases.

 

 

and if whether you filed an aq or not - this thread may help with what to do now:When you have filed your AQ................

 

post again and let me know how you are getting along.

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  • 4 weeks later...

I now have a date to go to court and am preparing my statement of evidence when I received a letter from the HSBC solicitors D & G requesting a copy of teh bank charges schedule. I am going to send it to them - but why are they writing to me and not through the court? What do you think?

 

Barry

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dg won't make an offer without the schedule of charges so get one sent pronto. you'll be dealing with them solely now (unless the court advise otherwise). if dg are asking for a copy - then see it as they're looking at your case!!

If i've been helpful in any way....then tip my scales over there!

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