we'dlikethebanktosayyes v HBOS

[sea-sidelady]

You dont have to worry, as soon as you part accept they take the offer off the table anyway.

 

Its just their way of stalling, but at least they are listening.

Just send the letter and carry on as you were, keeping to your time table.

[we'dlikethebanktosayyes]

Thanks for your help that clears things up. As they have already had 14 days since they recieved the letter before action I can go to court now.

[ockers2011]

I received a phone call from the Haliprats who said they were defending the charges, immediately followed by an offer of £100 which we declined, this was immediately followed by an offer of 75% which was again declined, followed by the full amount thank you very much within 30 seconds of the phone ringing,all i said was that I had done my research and knew my rights regarding unlawful charges. Stick by your guns, i would call them back and say look its the full amount or you will again incur court costs as YOU WILL LOSE....their time is up. Give it a go I did and won without court. Will follow your thread so keep us posted

[we'dlikethebanktosayyes]

Halifax made an offer of £3592 on our claim of £4638 so I rang to refuse it and managed to get them to offer £4500, I accepted this and sent back their signed form, after 7 working days I rang to make sure the money would be in by 10 working days and was told they could not locate our account and required the roll number (there was a distinct smell of male cow poo). Now at 10 working days the money is not in my account and we are thinking that we need to stop messing about and go to court, can we still do that when we have signed this agreement with them as they have taken longer than the agreed 7-10 working days. Very angry now and hardly think there is any point in ringing the customer relations as they have lied three times already.

[hagenuk]

Did the agreement you signed specify by when they would pay you? Who agreed the 7-10 working days?

 

My first course of action would be to write to them as you are highly unlikely to reach anybody by telephone with the authority to make such a payment.

 

Inform them that you have not received payment or any explanation as to why not. That you consider seven working days more than sufficient for a company such as theirs, engaged in the business of consumer banking, to be able to process and execute a payment.

 

Further, inform them that they should take notice that should you not receive payment of the £4500.00 offered without delay then you reserve the right to continue with your claim against them for the full amount of £4638.00 plus interest pursuant to statute and court costs and that you will be making a complaint to the Banking Ombudsman regarding their conduct in relation to your claim.

 

You can still do this, despite signing their agreement as not only have they failed to perform under that agreement, it is not binding in any case.

[kokorunna]

I agree with hagenuk, call them and ask when they pay the money. If you do not hear anything start the court claim and added the solicitor's fee plus the interest on top of it.

 

Keep us updated.

[leon_heller]

The Halifax agreed to refund my charges (about £1200) a couple of months ago, without me having to initiate court action, but I didn't get anything, so I phoned and complained about a month ago. The lady I spoke to was rather dismissive, and said it would take some time. Still nothing, so I phoned again yesterday and spoke to someone else. He was very apologetic, and said he'd ensure that I'd get the money transferred in a couple of days. He was even more apologetic when I threatened court action and said I would be adding interest to the claim, if the money was not forthcoming.

 

Leon

[jaxads]

Hi all,

 

when I claimed against the Halifax, I faxed them my acceptance on the Monday morning and the funds were in my account by Thursday lunchtime of the same week. I did ring a couple of times in between just to check that I was on their system "as waiting to be paid"!!!!

 

Try ringing again on Monday and, use the number on the letter you received from the Halifax - that way you should get straight through to who is dealing with your case. Tell them you would like your refund processing immediately, given that they've already failed to refund you in the time THEY stated. Say that you've got your papers ready for court proceedings should this not happen. I think you've been more than reasonable in waiting --- although I do believe poor Howard Halifax is a little busy at the minute

 

Best wishes.

Let us know how you get on.

 

jaxads

[MARTIN3030]

Threads merged

[leon_heller]

The Halifax agreed to refund my charges (about £1200) a couple of months ago, without me having to initiate court action, but I didn't get anything, so I phoned and complained about a month ago. The lady I spoke to was rather dismissive, and said it would take some time. Still nothing, so I phoned again yesterday and spoke to someone else. He was very apologetic, and said he'd ensure that I'd get the money transferred in a couple of days. He was even more apologetic when I threatened court action and said I would be adding interest to the claim, if the money was not forthcoming.

 

Leon

 

I just got the £1098 I claimed paid into my account, although they accepted my claim and I returned the acceptance form two months ago. They had closed the file without making the payment. As it was their cock-up I'll be claiming about £30 in interest.

 

I only claimed for the last two years as I was able to get the details of the charges via the Web. I'll now be claiming for the previous four years.

 

Leon