Problem with The Sims on Macbook

[leighb3ta]

Hi,

I have the Sims 4 on Macbook.

Over the last year I have paid for multiple add on packs spending a lot of money on them.

I bought them all in good faith as my Mac met all the minimum requirements to play them.

I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything.

They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play.

how can they change the minimum requirements after I have paid for a game?

I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future.

I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app.

Does anybody know if I can do anything or anyway to get a partial refund from them?

Thanks

 

Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do

https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/

[dx100uk]

well use the old version then..... rollback the installation to the last one.

theres not really anything you can do .

dx

 

[leighb3ta]

Thanks for that advice, however they have removed the previous version and we are not able to access it anymore hence the problem. 

[dx100uk]

i bet it's on the net somewhere.....the rollback machine or internet archive sites. or more probably on forums dedicated to the game or your machine/IOS.

dx

 

 

[fkofilee]

Origin moved to EA App... I know this all too well. 

Reach out to Customer Services I would to see what they can do. 

[lolerz]

There's the ability to download origin for macOS Mojave and older right on the EA Website.

www.ea.com/origin-for-mac

 

 

 

[fkofilee]

Oh yeah... So there is. .. 

 

Hopefully it won't try to upgrade

[lolerz]

Blame Apple for completely changing how macOS apps needed to be written and verified overnight with Catalina.

[fkofilee]

M1? 

[lolerz]

No, they required apps to be signed by Apple and all 32-bit app support was dropped.

Probably in preparation for M1 though (10.15 Catalina was the one before Apple Silicon [M1] and 11.0 Big Sur).