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    • Thank you. You contacted directly with the parcel broker so your best option is to proceed directly against them for breach of contract. I hope you have read enough to understand that you will not be able to rely on the Consumer Rights Act 2015. Do you understand why? Have Parcel to Go giving you a reason for declining reimbursement? Do you have anything in writing from your customer which shows that they did not refuse delivery and which identifies the actual circumstances of the situation?
    • Which Court have you received the claim from?  CIVIL NATIONAL BUSINESS CENTRE, NORTHAMPTON Name of the Claimant?  LOWELL PORTFOLIO LTD How many defendant's joint or self?  SELF Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to.  03 MAY 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  THE CLAIM IS FOR THE SUM OF £6000 DUE TO THE DEFENDANT UNDER AN AGREEMENT REGULATED BY THE CONSUMER ACT 1974 FOR A LLOYDS BANKING GROUP PLC ACCOUNT WITH AN ACCOUNT REFERENCE OF (ACCOUNT NO. 16 DIGITS LONG). THE DEFENDANT FAILED TO MAINTAIN CONTRACTUAL PAYMENTS REQUIRED BY THE AGREEMENT AND A DEFAULT NOTICE WAS SERVED UNDER S.87(1) OF THE CONSUMER ACT 1974 WHICH HAS NOT BEEN COMPLIED WITH. THE DEBT WAS LEGALLY ASSIGNED TO THE CLAIMANT ON (DATE) NOVEEMBER 2016 NOTICE OF WHICH HAS BEEN GIVEN TO THE DEFENDANT. THE CLAIM INCLUDES STATUORY INTEREST UNDER S.69 OF THE COUNTY COURTS ACT 1984 AT A RATE OF 8% PER ANNUM FOR THE DATE PF ASSIGNMENT TO THE DATE OF ISSUE OF THESE PROCEEDINGS IN THE SUMBE OF £0.00. THE CLAIMANT CLAIMS THE SUM OF £6000. What is the total value of the claim? £6500 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? YES, NOTICES OF CLAIM.  Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred?  YES  Did you inform the claimant of your change of address?  NO Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account?  CREDIT CARD When did you enter into the original agreement before or after April 2007?  BEFORE   Do you recall how you entered into the agreement...On line /In branch/By post?  I DONT RECALL   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ?  NO   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim.  DEBT PURCHASER.   Were you aware the account had been assigned – did you receive a Notice of Assignment? THE FIRST I RECALL WAS A LETTER FROM LOWELL SAYING THEY NOW OWNED THE DEBT.  Did you receive a Default Notice from the original creditor?  NOT THAT I RECALL OR BEEN PROVIDED WITH THROUGH CCA REQUESTS.AT LAST REQUEST THEY SAID THEY WERE AWAITING THE DEFAULT NOTICE AND NO ACTION WOULD BE TAKEN UNTIL RESPONDED WHICH TO DATE I'VE NOT HAD OR SEEN.  Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  NO, I RECEIEVED LETTERS OF CLAIMS   Why did you cease payments?  I WAS UNDER MEDICAL CARE WHICH CAUSED ME NOT TO WORK. AROUND THAT TIME LOWELL HAD WANTED ME TO INCREASE MY PAYMENTS AS IT WOULD TAKE TOO LONG TO CLEAR THE DEBT. I HAD BEEN PAYING THEM WHAT I WAS PAYING THE BANK. I EXPLAINED MY THEN HEALTH & FINANCIAL POSITION AND THAT I WAS UNABLE TO DO SO. THEY PUT A HOLD ON MY ACCOUNT FOR A FEW MONTHS SO I CANCELLED MY DIRECT DEBIT. I MADE A FULL AND FINAL OFFER WHICH WAS REJECTED. WHEN THEY WANTED PAYMENTS TO RESUME I EXPLAINED I WAS IN A WORSE FINANCIAL POSITION, STILL UNDERTAKING TREATMENT AND NOW UNEMPLOYED SO COULD NOT START PAYMENTS AS THEY WANTED. AFTER SENDING MY FINANCIAL SPREADSHEET THEY KEPT SENDING LETTERS ASKING WHAT I WAS GOING TO DO. I COULDN’T SEE A WAY FORWARD I FELT STREESSED AND UNDER PRESSURE SO WROTE THAT I WOULD NOT BE CORRESPONDING WITH THEM ANYMORE.    What was the date of your last payment? NOVEMBER / DECEMBER 2018   Was there a dispute with the original creditor that remains unresolved? NO   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? I COMMUNICATED MY FINANCIAL PROBLEMS WITH THE CREDIT CARD COMPANY, WE MADE A MONTHLY PAYMENT AGREEMENT WHICH WAS KEPT FOR SEVERAL YEARS UNTIL DEBT WAS SOLD.  
    • Perhaps you would care to read this and reflect on your continuing comparison of Israel to Nazi Germany Jugg    ALEX BRUMMER: How grotesque of pro-Palestine protesters to besmirch Auschwitz, the place where my grandparents died WWW.DAILYMAIL.CO.UK As the son of a refugee from the horrors of the Holocaust, I can feel nothing but contempt for the ignorance, gross... My elderly aunt Sussie and cousin Sheindy had been teenagers at Auschwitz and Belsen but survived and are alive to this day. What they will make of the protesters who waved flags, heckled and chanted as Israelis took part in the March Of The Living – the annual walk from Auschwitz to Birkenau – I cannot imagine. The images now circulating of the protesters are indescribably disturbing. They can only bring back memories of those final moments Sheindy shared with my grandparents when my grandmother Fanya squeezed her hand and told her to lie about her age to avoid the gas chambers. Claiming she was older, and could work, meant that Sheindy lived, not died. The outrage perpetrated by Hamas on October 7 has brought back the most terrifying memories for these two women – memories of pillage, mutilation and starvation. The Holocaust, or Shoah to use the Hebrew word, was the deliberate, industrial-scale killing of Jews.  It is bad enough that pro-Palestinian and pro-Hamas sympathisers have chosen to steal the language of the Holocaust.  Any comparison between Israel's retaliation and the monstrous genocide of the 1940s is odious and anti-Semitic
    • Thank you JK2054 and BankFodder for your replies. The information requested is as follows:   My wife and I are sole traders supplying bespoke, handmade wedding trays and other items through our website. We do not sell on ebay. We had an order for two trays (invoice value £370) that were shipped on Monday 25th March. We used P2G as the broker and Evri as the shipper. We declared the value but did not take out insurance. As the trays were a present for a wedding on Saturday 30th March we checked the progress of delivery on the Thursday to see that there had been an attempt to deliver on the 27th but the driver failed to deliver as the customer’s gate was shut (customer informs us that the gates are open between 7am-7pm. We contacted the customer who informed us she had been waiting in all week and there had been no attempt of a delivery. Evri allege they attempted to deliver on the 28th & 29th. On the P2G web site on the 4th April at 14.17 it stated that the customer refused delivery. At 14.28 it updated to say there was a problem with the address and at 14.32 updated to say the customer had refused delivery. At 14.35 updated again to say it was being returned. Last entry was on the 7th April that it was being processed at the depot. We never received it. I have had six web chats with P2G between the 4th-30th April. On the 26th April, I had an offer of £20 plus cost of delivery (£6.72) from P2G which I rejected. During this time, I also contacted Evri that resulted in an email from Evri Customer Services (20th April) stating that they had lost the parcel. I replied requesting details of the attempted delivery but received no reply. After emailing Evri again on the 23rd asking again for the information I received a phone call from someone called Haleemah on the 25th who apologised and promised to send an email with a link to submit a claim form. I subsequently received an email with the link which only took me to a page that stated “Page not found”. After informing Evri customer services of the problem (to which no reply was forthcoming) a couple of days later I retried the link but it only took me to the Evri website. I believe that I have a good case against both companies but would appreciate guidance on which path to go down. I have read most of the information on this site, which has been very helpful and much appreciated, particularly the various court transcripts. I appreciate that this process is a marathon and not a sprint and am fully aware that I need to get everything in the correct order before starting on the legal road. I am sure this covers the current position but if further info is needed please let me know.  
    • Everything at small claims revolves around informality and common sense, there are no "special" ways to have to do things. The site manager's WS will be like yours and the one I linked to - just much shorter.  There need to be the introductory hearings about the case, the parties, etc., and the concluding Statement of Truth. In the middle just a couple of paragraphs where they say who they are, how they know you, and about permission being given by the landowner to use the car park. Superb.  I've added another section about the signage to the suggested WS sections three posts above. Yes, it's perfectly possible.  It'd be a good idea to phone the court on the 18th to see if they have paid.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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IVA Administrator wants to run an IVA for an extra year


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My sister in law took out an IVA almost five years ago and it now has about three months left to run.

My SIL has forwarded an email she received from the Insolvency practioner which says (in part):

...following the Variation meeting to remove the obligation to look into releasing equity I understand that you are unable to approach your husband regarding the property, so they are happy to remove the obligation however they want an additional 12 months contributions to compensate creditors therefore the IVA will run for a further twelve months.

They are seeking her agreement to this.

As I understand it whilst they are married the house is only in my brother's name as he had it prior to the marriage (20 plus years go) the debts are card debts that she has in her name.   It would seem the IVA is trying to get a charging order on the house and not succeeding because my brother wont have it.

I am not knowledgeable regarding IVA's so would welcome any advice here but can she refuse to go another year?  I suspect some fleacing attempt is going on here by the IVA practioner.

I am tempted to advise (and assist) that she asks for copies of the original agreements and if , as seems usual, they cannot supply those documents then the debts are unenforceable and she could stop paying anyway.

any thoughts gratefully received.

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99% of what she has been paying goes to the IVA provider as their fees anyway.

and as you say, not a lot they can do to her, the IVA company (who are?) most certainly can't.

shame she got taken in to starting it (by whom?) as i bet most debts are unenforceable and historic anyway.

stop paying and ignore them IMHO.

but lets see the players first.

dxc

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Forest King insolvency Ltd.

Waiting to get the names of the creditors but it will be people like Lowell, debt buyers, and the original creditors will be credit cards like Tesco bank, HSBC, Lloyds etc.

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3 hours ago, dx100uk said:

stop paying and ignore them IMHO.

or say no to the extension but don't give them any more money beyond the £sum of the 3 mts to go...esp 'fees' for 'closing it down. see what they do....

how much £PCM i she paying now.

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

Thanks for the various replies.

She is currently paying £100 per month.

Last week they contacted her again and said that if she did not agree to the one year extension by Tuesday April 2nd then the IVA might fail.  She was a little alarmed by this.

I asked her how it was possible for it to fail on Tuesday if the payments were up to date and the initial term of five years still had two months to go .   I told her they were putting unfair pressure on her.

I have advised her to write to them asking for  a copy of the original agreement and to ask which part of the agreement allowed them to add a year and why it would fail on Tuesday in particiular if she did not agree to an extension.  I also told her to tell them that future communications had to be in writing.  (I bet they would not have said it would fail in writing!).

Further to an above question her creditors are as follows:

PRA Group   £12912

PRA Tesco Bank:  £6732

LC assett: £5365

PRA Tesco Bank £3022

Paypal Credit: £922

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all are dca's and don't ever need paying as you already know.

sorry shes been had blind by everyone. esp the IVa provider

pers i'd not bother writing , pay the remaining months then STOP.

then ignore them.

so what if the IVA fails...tough luck on the dca's, it can't hurt her at all.

dx

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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There has been a couple of events as follows:

My Sister in Law had sent an email requesting a copy of the agreement,  an indication of where in the agreement there were terms indicating it would fail and an insistence that future communications would be by written means only.

This may have rattled them or not but the following letter was received:

A virtual meeting of the creditors was convened for 2nd April to consider a variation to your IVA.  The variation meeting has been withdrawn and the IVA will continue as per the original proposal.   Should you have any queries......etc.

And then the following:

 
You may recall speaking to my colleague last week about the meeting we held with your creditors.  This meeting has now been withdrawn, however to prevent the IVA from failing we do need to resolve the issue with the property.
 
When the IVA was accepted, the property wasn't included - however creditors added a modification to your proposal to ensure that they obtained some monies as you have an equitable interest.  
As you have agreed to the modification (verbally and then electronically signed - see attached) - the arrangement was confirmed. 
 
There are 2 months left of your original IVA, but it will not be able to complete unless an agreement is made with your creditors.  I note from your the call that your husband advised that no further monies were to be forthcoming.  When we last reviewed your case in November 2023 - the information we received demonstrated that the payments to the IVA were affordable.  
 
I have attached the workings used for your payments, and would like to invite you to update anything that you feel has changed.  Please note, that I am unable to change anything without evidence, therefore I would require the last 3 months of bank statements along with your tax return to show proof of earnings.
 
Where possible, we can then look to approach creditors with another offer.  
 
I have advised her to do nothing.   I am no expert at IVA's but I get the sense they are thrashing around trying to get something out of it.
 
What do they mean by the phrase "will not be able to complete" (which they underlined in their correspondence)?
 
The current plan remains which is to make the last two payments of the original five years and then not pay any more. 
 
I am suggesting that after she had made the last payment she notify them in writing that she will not be paying any more and withdrawing authorisation for them to debit her bank card also suggesting she advise her bank to stop any future payments to them.
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good work.

dont respond no. never respond.

get her to ring her bank and CANCEL the Continuous Payment Authority (exact term only!!) to the named IVA company.

CANCELLING THE CARD ALONE DOES NOT WORK.!!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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If you cancel the CPA now just remember to pay your final 2 payments online by card or by bank transfer (dependant on the IVA)

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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Thanks for the comments.

I have already suggested to her that she make the last two payments at the usual time (when they debit her card) and only thrn to both cancel their authorisation by writing to them but also advising her bank .

I am already aware from seeing other posts on this site that sometimes it is necessary to be very clear with the bank about cancelling a particular CPA.

Thanks everyone for your help.

I will put any updates on here.

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  • 3 weeks later...

Where a person who owns or partially owns a property enters into an IVA, it's usual practice that in the fifth year, the person has to attempt to re-mortgage the property to release equity.

It's extremely rare that a homeowner will be successful in re-mortgaging due to having a poor credit rating.

Where the owner is unable to re-mortgage, the IVA is extended for a further year.

This is absolutely normal practice in an IVA, and if your sister cancels payments to the IVA, the IVA is at risk of failing and she could be made bankrupt, therefore losing any equity she has in the property. 

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could

might

oh what by a useless restriction k.

people should never enter into IVA's in the 1st place 90% goes on their fees.

and all the debts are consumer ones too...:whistle:

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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The charging order is a red herring. If the IVA fails because payments are stopped, the IVA practitioner can bankrupt the sister.

Depending on the amount of equity in the property, if it's quite high, that's a very likely outcome.

Advising the sister to just stop making payments is absolutely terrible advice.

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could ....not can.

never seen it here once.

dx

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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It so happens that a couple of years ago I assisted a friend who had an iva by writing to the 10 or so creditors asking for copies of the original agreement and none could be provided. 

He then stopped the iva and face no further consequences.

 

 

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10/10 jimmy

yea well most of us dont come from an ex national debt line/payplan/stepchange/CAB/crap own website/ whatever indoctrinated background whereby its inbred to believe the crap these company's trot out to their so called advisors is correct

had soo many of them here over the years that just cant believe the stuff they've been told is WRONG and simply waste our time coming here with so called proof they are experts....NOT!!

they usually disappear for a few years then either comeback or try and change usernames and try again spouting their utter rubbish

 

dx 

  • Like 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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