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    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
    • Well the difference is that in all our other cases It was Kev who was trying to entrap the motorist so sticking two fingers up to him and daring him to try court was from a position of strength. In your case, sorry, you made a mistake so you're not in the position of strength.  I've looked on Google Maps and the signs are few & far between as per Kev's MO, but there is an entrance sign saying "Pay & Display" (and you've admitted in writing that you knew you had to pay) and the signs by the payment machines do say "Sea View Car Park" (and you've admitted in writing you paid the wrong car park ... and maybe outed yourself as the driver). Something I missed in my previous post is that the LoC is only for one ticket, not two. Sorry, but it's impossible to definitively advise what to so. Personally I'd probably gamble on Kev being a serial bottler of court and reply with a snotty letter ridiculing the signage (given you mentioned the signage in your appeal) - but it is a gamble.  
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

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Evri lost £200 parcel - Online Civil MoneyClaim ( OCMC ) issued.


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Posted (edited)
Last August Evri lost a parcel worth £200 which I was returning to a retailer for a refund. 
 
They refused to compensate me as I hadn't taken out their extra 'insurance'. 
 
Having spent some time emailing their Customer Services team, Head of Legal and their CEO, quoting s57 and s72 of the CRA, I gave up and submitted a claim on 12 February. 
 
They were given an extension of time to respond (without any justification as far as I could see) until 4pm today. 
 
Just now I was notified that they had rejected my claim and suggested mediation.
 
  I've had no other contact from them since I issued the claim. 
 
I suspect this is just another delaying tactic and am inclined to refuse mediation, especially in light of the advice I have seen from this Group.
 
I note you say you can provide transcripts of previous judgments to anyone going to trial - could you let me know how to access these please.  And could you please let me know what more I need to do, if anything, in the small claims court procedure, in order to ensure success?
 
  Is there any risk I might lose and so would be better off agreeing to mediation?  I understand that they usually settle via mediation and the process is much quicker?
 
I am very loathe to waste yet more time on this, but am infuriated that they are getting away with what appears to be an unlawful trading practice. 
 
I wrote to Radio 4's You and Yours programme to highlight this issue a few months ago and got no response.
 
  Apart from the Times article which is posted on your forum I haven't seen any publicity, which seems incredible.
 
Many thanks in advance for your advice.
 
Edited by dx100uk
Post spaced please don't post solid blocks of spaced.
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Welcome to the forum.

Topic title amended for clarity.

How did you submit your court claim ? Northampton MCOL or the new Online Civil Money Claims ( OCMC ) ?

The claimant had up until last Friday (4.00pm) to submit a defence.

 

Andy

 

 

.

 

 

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Hi Andy

I used the new online service.  The deadline was 4pm today and their 'response' was submitted a couple of hours ago.

Although they've accepted they lost my parcel, they've disputed my claim and have put me to 'strict proof' of its value (I originally submitted a screenshot of my payment to the retailer, which was the only evidence I had - I couldn't find an email from them confirming the order or an invoice unfortunately).   

Their response went on to say

"the Defendant denies that it offers ‘insurance’ as described by the Claimant, the Defendant offers a Full Cover optional service to increase the available compensation level.

It is denied that the Defendant’s terms and conditions are contrary to the Consumer Rights Act 2015, the Defendant limits it’s liability to its customers within its terms and conditions, the Defendant does not remove the rights in their entirety." 

They then went on to rehash their terms and concluded

"19. The Claimant did not opt to increase the level of compensation for the Parcel and therefore, pursuant to the terms of the Contract the Claimant is entitled to maximum compensation in the sum of £27.96."

Incidentally, although they say they paid me £20 compensation plus postage of £7.96, I only received a payment of £20 from them (on 15 November).

Thanks

HP

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I think it would be helpful to the team if you could please upload yor particulars of claim and their defence...

  • I agree 1

We could do with some help from you.

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I'm not the most technically competent!  Can I try cutting and pasting into a word doc instead for you? Sorry!

Very grateful for any advice you can give with this. 

PS I'm going away tomorrow for Easter and it will be difficult to access your forum and the Small Claims court website while I'm away so am hoping to make a decision as to mediation or not today if possible, to move on to the next step, unless you think that's too hasty.

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word document isn't good either, it contains all your pers info in the file details.

take a screenshot and cover up any pers info in MS paint or a similar program. Then collate the files and save as a pdf using an online tool.


See upload <--

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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  • AndyOrch changed the title to Evri Claim in small Claims Court (Online Civil Money Claims ( OCMC )system )

Don't use doc all your peers details are in files info/properties

File save as. Pdf then options.. U tic properties box.. Save

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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doc file removed and threads merged.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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When they do aos they automatically get an extra 14 days. 

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Dx

My query is whether to accept mediation?  What would that involve? 

If I refused to accept mediation what more would I have to do to continue with the claim, other than provide the evidence referred to in my claim?  Is my claim guaranteed to succeed?  Could you let me have access to the judgments against Evri which I've seen reference to here?

I'd like to make the decision today if possible, before I go away, rather than have it hang over me.  Not sure I've got the appetite, or the time, for a court battle, but I'd like to help in exposing what seems to be an unlawful and widespread business practice.

Thanks

HP

 
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  • dx100uk changed the title to Evri lost £200 parcel - Online Civil Money Claims ( OCMC ) raised

go on to the OCMC site agree mediation and state the dates you are not available.

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • AndyOrch changed the title to Evri lost £200 parcel - Online Civil MoneyClaim ( OCMC ) issued.
  • 5 weeks later...

Hi there

I accepted Evri's offer of mediation but they didn't attend - the mediator couldn't get hold of them during the time slot we were given!  So the court issued a direction that the case needs to go to a hearing as mediation 'failed to resolve the issue'.  I've written back to the court to point out that it didn't 'fail' they just didn't show up, and asking that a judge deals with this on the papers as the issues are clear and Evri has said they aren't available on any date up to the end of June for a hearing (just another delaying tactic I suspect), so this delay would go against the whole point of the small claims proceduare to settle claims quickly. 

Evri had requested a hearing and have a right to respond to my request to review the order, and I don't know if the court will agree with me, so while I wait for them to respond I suppose I should start preparing for a hearing and get together the further information the court has asked for?

Would you be able to let me know how to get hold of the 3 precedent judgements on this issue which I've seen referred to on the forum please?

Many thanks for your help.

HP

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22 hours ago, Happy Potter said:

I accepted Evri's offer of mediation but they didn't attend -

Not Evris offer, the court offers mediation service.

 

22 hours ago, Happy Potter said:

So the court issued a direction that the case needs to go to a hearing as mediation 'failed to resolve the issue'.

All claims proceed to hearing if mediation fails /not happen.

 

22 hours ago, Happy Potter said:

I've written back to the court to point out that it didn't 'fail' they just didn't show up, and asking that a judge deals with this on the papers

Why do you not wish to attend in person to stand your claim ?

 

 

22 hours ago, Happy Potter said:

I suppose I should start preparing for a hearing and get together the further information the court has asked for?

Absolutely you must comply with the courts directions or your claim risks being struck out. Preparation for a hearing should happen irrespective of mediation.

 

https://www.consumeractiongroup.co.uk/topic/460613-suing-a-parcel-delivery-company-when-you-dont-have-a-direct-contract-with-them-–-third-party-rights-copy-of-judgment-available/#comment-5255007

 

Andy

 

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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It is important that you do the reading about this subject in the sub- forum. It's not complicated but you need to be in control and I don't think you are.

For instance, much of the information you need and also the case transcripts that you're looking for are in the fixed topics at the top of this sub- forum but clearly you didn't know that.

You will gain in confidence if you do the reading. Particularly as it now looks as if the mediation has not worked because EVRi have stayed you up and so you may now be going to trial.
You need to understand thoroughly what you are doing. We will help you and you will find our support is unstinting but you have to do your part.

Please spend a lot of time reading the stories on the sub- forum especially the pinned posts at the top of the sub- forum and then start preparing your court bundle. We have instructions here for everything

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Thanks BankFodder - I have spent some time on the site trying to find the judgements but I'm not very savvy and don't know how to navigate this sort of site!!  Sorry to be stupid, but where do I find the 'fixed topics'?  The only judgement I've been able to find so far is the Farooq one, which seems to be more about third party rights than the 'insurance'/unfair contractual term issue.

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Start off by clicking this link

https://www.consumeractiongroup.co.uk/forum/183-postal-and-delivery-services/

that will take you to the beginning of the sub- forum where you will have all the topics which have been posted – listed.

The first 10 or dozen or so titles referred to threads which are "pinned" and that means that they are fixed and they tend to be information threads and are not threads which have been posted by people asking for help.

If you cast your eye down the various titles you will start to understand what the subject content of each thread is.

Eventually you will get to a shaded bar which is labelled "other topics". That shows you the beginning of the various request for help that have been made by people including yourself.

You will probably find your own thread at the top of those or near the top. The order changes according to the most recent which has been posted.

Start using the forum more and you will get to understand the pattern. If you don't visit very much then it will always be a stranger to you

 



image.png

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Thanks so much - that's really helpful - I think I'm getting to grips with how to navigate around the site now with the benefit of your instructions!!  Sorry to be such a luddite. I'll carry on reading and will start putting the documents I need together.    

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