Parcel2go/Evri International Lost £2000 Parcel

[HumblePi]

Hello everybody!

Firstly I’d like to thank everyone who contributes and advises on this wonderful forum - it is a truly empowering resource for the lowly consumer.

I’ve read and learned a lot already from here, but I’m after a little advice on WHO to pursue…

I booked an Evri International parcel on their website.

I didn’t pay the silly extra insurance.

I declared the items correct value.

The parcel was in the Evri network but has vanished before even leaving the UK. It was last at one of the Evri depots.

They accepted my claim but only offered their standard £20 compensation, declared value was £2000.

I’ve now just learned that despite booking on the Evri site, I’m apparently actually “contracting with parcel2go”.

I’ve read up a lot on here before starting this thread so understand all the concepts about the CRA and the unfair terms of insurance etc, it really is pretty much self explanatory after reading all that on here, so thanks again to all those contributors.

My only real query is shall I go after Evri via the third party rights route (they lost it) or go after parcel2go.com as I was supposedly contracting with them (despite never going near their website)?

Thanks again all

[lolerz]

Hi HumblePi.

Welcome to CAG.

Them accepting the claim is good, it shows they admit liability. But we can help you recover the full amount. This will involve you taking EVRi to court, however. You should be ready for the fight.

For now, I would recommend reading through the threads and judgements posted in the thread below. It follows a very similar story to yours where EVRi were contracted via Parcel2Go to deliver internationally. I'm sure it will be of great help for you.
 

I'm sure that my site team colleague @BankFodder will be around later to help advise further, once you have read the above thread

[BankFodder]

Can you tell us what makes you think that you only contract with EVRi and not P2G?  Apart from the fact that this is what you've been told?

What was the item which was valued at £2000? At that cost they will certainly want evidence of it and evidence of its value et cetera. Did you sell this item? Please tell us something about the circumstances. Are you a trader or a consumer?

If you say that you definitely contracted with EVRi, maybe you could post a link or even better a screenshot of the website that you used to send the parcel.
As you have been advised by my site team colleague, you need to start doing lots of reading. You've obviously been doing some – but do more!

Nothing is wasted. £2000 is an unusually high some. It is not a barrier to recovery of the money but it is likely that they will fight more to deprive you of it.

[HumblePi]

Thank you both for your replies and tremendous input elsewhere on this forum.

 

@lolerz Yes I’ve read that excellent resource. I don’t know if I was totally clear in that in this case I booked Evri International (EI) on the Evri website (NOT on parcel2go.com), yet apparently “Evri International” is just a brand name and I actually contracted with parcel2go. That’s what it says on the EI site, screenshot attached. So this appears to be somewhat of a reverse of the usual “bought an Evri service on parcel2go.com” cases!

It looks like parcel2go.com run the EI site, and use regular Evri to get the parcel to a depot within the UK and then use another agent to export the parcel. I’m fairly sure that agent in this case is PostNL. Payment was made to EI as opposed to regular Evri Parcelnet.

If I am indeed contracting with parcel2go.com as they say, then it looks like perhaps pursuing them as the direct contracted party is simpler than pursuing Evri under the 3rd party rights route?

@BankFodder As per the above, I had no idea parcel2go.com had anything to do with it until now. I bought an EI service from the Evri website. I didn’t visit parcel2go.com. Screenshot attached.

I assumed I was contracting with Evri, but apparently it’s parcel2go as per the screenshot. I would guess that they are both responsible in that case, but unsure which one to pursue, although as stated above it might be simpler to pursue parcel2go.com.

The circumstances are I sold a very nice hardly used bicycle frameset on eBay, I am a consumer not a trader, proof of sale/value has been supplied and accepted, but the usual £20 offered.

How it was “lost” is beyond me… a more plausible possibility could be that an unscrupulous individual has seen the value…

Thank you all very much again

ei.pdf

[BankFodder]

Okay. Go for P2G.

As a consumer, if you go for your direct contracting partner you will take the benefit of consumer legislation. If you had sued EVRi on the basis of your third party rights then you would effectively have had to sue on the basis of a commercial contract between the broker and the courier company and so it would have been a little bit more difficult to establish your rights in the matter.

Have you complained to Parcel2Go yet?

Also you haven't given us any dates or anything it?

Maybe you could do a bullet pointed chronology please. Keep it simple – no narrative

[HumblePi]

Thank you.

I apologise as I should really have come to that conclusion myself after reading your extensive contributions elsewhere, my confusion was how parcel2go.com were seemingly hiding in the “Evri International” shadows, but it appears that EI is simply another parcel2go.com department/website.

I’ve been constantly complaining to EI which I think is the section of parcel2go.com that deals with the EI operation.

I asked them for their address to send a letter before claim and they’ve  ignored that and all correspondence since.

I’ll put together a timeline and paste it on here as you suggest.

Thanks again

[BankFodder]

Also, please draft your letter of claim and post it here before you send it off.

After you have done that, open an account with the MoneyClaim County Court web service and start preparing your claim. Post a copy of your draft particulars of claim here before you click it off.

 

.

[HumblePi]

Hi all.

Apologies for the delay.

I was writing the timeline out, taking a while as I was checking everything against emails etc… then suddenly today the parcel started tracking again and appears to be magically found and back enrooted. 

I’ll post up the tracking info screenshots in a sec which kinda summarises the timeline

- during the multiple “Enquiry Raised” events there was a lot of emails (most of which were ignored by Evri) before they finally admitted it was lost.

And yet now it is back enroute.

Utterly unbelievable

So no letter before claim has been drafted just yet…

Tracking timeline summary:

evrii.pdf

[HumblePi]

Another thing which may be relevant and may help someone in the future is that the recipient contacted Evri executives via LinkedIn and they promised to investigate and order searches to find the parcel.

I couldn’t tell you if the execs actually did anything or not, but the parcel was later located after several weeks of absolutely nothing happening previously.

It could be a coincidence or it could be that they made some effort due to the high value, but might be worth a go if someone finds themselves in a similar situation in the future.

I’ll update when/if it gets delivered

. Thanks again all.