East Wind v Natwest

[East Wind]

I used to have a student and a current account with Natwest, which they closed without my permission when I was out of the UK for over 8 months! I owed £1900 in May 2005 and they agreed for me to pay it off at £20 a month. So I did until June 2006. then the payment defaulted due to human error on my bank's behalf. So Natwest sent the account to the creditors: Capquest. Cap have recently contacted me saying I owe £2500 now or go to court in 7 days. I put them on hold for 7 days. Called Natwest and it turns out the interest was accruing on the account for £30 a month, despite agreeing to me paying it at £20! completely pointless!

 

I have now issued an SAR to Natwest and have given them 40 days from 6/11/06 to respond. I asked for this initially over the phone, and they did not comply. Have sent the cheque for £10 etc. Have also sent a CCA to Capquest to keep them off my back for 28 days.

 

So what happens now? I would be very grateful to hear from anyone who has been in the same situation!

[marcellep]

I have not been in the same situation but if you have a look at this thread I am sure you will get all your answers, If in doubt post within this one and you will get a answer quicker.

 

http://www.consumeractiongroup.co.uk/forum/natwest-bank/

[TETSUO]

Hi there Easty!

 

Marcellep's comment is spot on, but I would also suggest a thread on the "debt and baliff advice" as you are dealing with a DCA.

 

I know (becauseI have looked) that other people on here have dealt with capquest, so there should be advice for you on here.

 

Follow this link...

 

http://www.consumeractiongroup.co.uk/forum/debt-bailiffs-advice/

 

Cheers me babber!

[East Wind]

Have now got all my statements back from the last 6 years for 2 Natwest Accounts. Have gone through the charges and interest accrued and they owe me around £1800! I have a Prelim letter all ready and typed but haven't got a clue on how to write a Schedule of Charges! The Spreadsheets look very complicated and not sure which one applies to this one! I need one for interest and charges!

 

I also need to write a letter to Capquest to prove to me that they own my debt! Is there a template for such a thing? Any help would be muchly appreciated!

[East Wind]

I have now sent a prelim letter to Natwest with a schedule of charges at interest rate of 0.01% which is what they charged on the account. Am also sending a CCA to Capquest. 12 days for them but how long for the prelim letter?

[Seminole]

If you can stop it, please don't post the prelim letter. Please re-read the FAQs and the spreadsheet instructions and then post any questions here.

 

I am moving this thread to the Nat West forum.

[anon1]

Interest rate you have quoted isn't right at all, you are quoting the measly credit interest rate for a current account not interest on the charges which is definitely more than that. As seminole said please read the FAQ's and have a good read around the NW forum and successes. Good Luck and Welcome to the CAG

[East Wind]

I have read these too late! I didn't know how much interest to charge so added what they did on my account. Isn't the 8% for court stage later on?

 

too late now but any ideas?

[Deller]

The spreadsheet you need for calculating the interest on pealties is this one.

 

http://www.cag-files.co.uk/barracad/Spreadsheets/England/Complex-bank-charges-calc.xls

[East Wind]

Thanks for that. Have just had a look and I really don't get it and will probably get it wrong! will have a shot at it though!

[Paro]

Hi guyes Am Back,

Guess wat I did send off teh third letter "Letter before Action" and within 5 days i got a reply back from a customer services relations officer stating that this complaint is very complex and that she has passed it on to a sepcialist officer to deal with it.. and on Monday it will be 14 days and i still havent heard anything from them.

So i am now looking on this site to put in a claim to my local court.. but I will wait until Tuesday and see if I hear from Natwest Bank..

I havent ever put in a claim to the court and i really dont know how to do that in any way, form or shape.. and basically the stuff here online i really dont understand everything there. can any one explaine to me what the "AQ" thing is and do i need it to submit the claim in to the bank.

Any help, suggestions for anyone and everyone is warmly welcomed.

Ta

Paro

[muggins73]

Thanks for that. Have just had a look and I really don't get it and will probably get it wrong! will have a shot at it though!

 

Hi there Eastwind,

Try the simple schedule og charges spreadsheet if the others seem far too daunting. There's not much to get wrong on this one.

Don't worry too much about the previous mishap as Natwest will probably send you all the std BOG-OFF responses. Just ensure that you send a corrected schedule with any future correspondence, especially if you actually take them to court.

Make sure you have read everything in the FAQs (and absorbed it) before continuing, it really does help. Any probs then just ask.

Good luck.

[muggins73]

Hi guyes Am Back,

 

Guess wat I did send off teh third letter "Letter before Action" and within 5 days i got a reply back from a customer services relations officer stating that this complaint is very complex and that she has passed it on to a sepcialist officer to deal with it.. and on Monday it will be 14 days and i still havent heard anything from them.

 

So i am now looking on this site to put in a claim to my local court.. but I will wait until Tuesday and see if I hear from NatWest Bank..

 

I havent ever put in a claim to the court and i really dont know how to do that in any way, form or shape.. and basically the stuff here online i really dont understand everything there. can any one explaine to me what the "AQ" thing is and do i need it to submit the claim in to the bank.

 

Any help, suggestions for anyone and everyone is warmly welcomed.

 

Ta

 

Paro

 

Hello, Paro

you need to post any questions in your own thread. This way you'll be guaranteed the response you need, plus it'll be much easier to track your progress.

Although, unintentional I'm sure, hijacking is not the done thing:-)

Post a new thread if need be but check out the FAQs, all the answers you require are in there.

Good luck.

[East Wind]

Can anyone advise on what to do? I sent the prelim to Natwest 14 days ago tomorrow and have the LBA all typed up and ready to go. The only thing I've received is acknowledgement of the letter and another one saying it's been passed to a different department and they will respond by the 4th January. The 14 days is up tomorrow so shall I send the LBA tomorrow or wait until they respond by the 14th January? Any help muchly appreciated!!!

[Guest NATTIE]

Time for Letter Before Action

[East Wind]

Thank you Natweststaffmember! That's all I needed to know! Just off to the post office!

[ataction]

Remember Natwest are now working to your timetable. So ignore the prevarication.

[East Wind]

Hi guys! Natwest have until this Friday to respond to my LBA. the only thing they have sent was a letter saying it's been passed to the customer care team and will be responded to within 10 working days. the letter was dated the 5th and arrived today, the 9th! Do you reckon they're backdating!

 

anyway, I just wanted to get an idea of what i do now? do I have to file a court claim this Friday?! or shall I wait for them to get back to me within '10 working days'!

 

any ideas most welcome! thanks! x:confused:

[ataction]

Do not delay by even a day, you are dictating the pace now so crack on. You are about to begin the legal process, and it is a significant step to file a claim against a multi national financial coporation. Therefore make sure you have correctly prepared your schedule and calculated your charges and interest. The more professional you are the more certain you can be of the correct outcome.

Any queries please ask. Hope this helps.

[muggins73]

Hi guys! NatWest have until this Friday to respond to my LBA. the only thing they have sent was a letter saying it's been passed to the customer care team and will be responded to within 10 working days. the letter was dated the 5th and arrived today, the 9th! Do you reckon they're backdating!

 

anyway, I just wanted to get an idea of what i do now? do I have to file a court claim this Friday?! or shall I wait for them to get back to me within '10 working days'!

 

any ideas most welcome! thanks! x:confused:

 

Have you managed to file your claim, yet? When you first joined us you had problems getting to grips with the schedule of charges spreadsheet, is everything ok?

Sorry I haven't responded to any of your queries, but you have been starting a new thread each time you had a question, and I lost you:o!!!! Make sure you stick to this one from now on, it's easier for all of us to help you:)

Anyways, if everything is going swimmingly, and your claim is A1, you should expect to have some sort of response soon. Let us know.

[East Wind]

To be honest I still haven't figured out how to do the spreadsheet properly and am not quite sure how much interest to add prior to court stage!

 

Their deadline was Friday so I am going to be typing up the list of charges and filling in the court forms tomorrow plus the 8%.

 

Do you think I should change my original schedule of charges now and see if I can work it out, or just stick to what I've done and just add 8%?

 

Any tips would be greatly appreciated and thank you so much for all your help so far!

[muggins73]

To be honest I still haven't figured out how to do the spreadsheet properly and am not quite sure how much interest to add prior to court stage!

 

Their deadline was Friday so I am going to be typing up the list of charges and filling in the court forms tomorrow plus the 8%.

 

Do you think I should change my original schedule of charges now and see if I can work it out, or just stick to what I've done and just add 8%?

 

Any tips would be greatly appreciated and thank you so much for all your help so far!

Hi East Wind, great to hear from you.

 

Did you try the simple spreadsheet, yet?

[East Wind]

I haven't tried any other spreadsheet other than the one you saw I think at 0.10% interest. The thing is, in my letters I have claimed for the list of my charges, detailed in the spreadsheet, plus around £511 which they subsequently charged me in interest, not included on the spreadsheet. All the interest was accrued after the account was closed down and they were trying to find me.

 

Also, with the 8%, do I simply times the whole amount i.e. £1862 including interest by 8%?

 

My god this maths bit is confusing! Don't want to mess it up though! I have heard of lots of people largely increasing the amount of their claim when they add this 8% for some reason. But this only increases mine by about £140! Hardly seems worth it!!!

 

Sorry for being a ditsy blond!!

[muggins73]

Dont apologise honey, it's all rather confusing at first:)

 

I haven't seen your spreadsheet, must have confused me with someone else. I think it might be in your best interest to try and get to grips with the simple spreadsheet found in the templates section, if you can. In the long run I think it will really help you and save you a big fat headache down the line.

This spreadsheet is indeed easy, you simply enter the details of each charge, the amount and date in which the charge occurred, it then works out the 8% side of it automatically. No real maths or complicated workings out necessary..which has got to be a bonus!!!!

 

Yes you can amend the amount you wish to claim right up until the point of submitting your claim through the courts, make sure though that this doesn't make your claim longer than the 6 year limitation.

[East Wind]

Thanks very much for that Muggins! Have just been beavering away filling in the schedule of charges and it was indeed nice and easy! Someone sent me another one initially which was very confusing!!

 

Have done a seperate schedule with a list of the interest charges as well which brings the total to £2223. So just the N1 to fill in now and I shall be going to file the claim first thing on Monday! Oh maybe second thing on monday! AM going to have my contract terminated at work so will have no job and no car! Yey! Here's hoping NAtwest pay up!