Jump to content


  • Tweets

  • Posts

    • I saw a headline about the UK ignoring European laws on cleanliness of water, can't find the article atm. As government climate plan ruled unlawful, Tories hand out fossil fuel bonanza - Good Law Project GOODLAWPROJECT.ORG Firms are set to cash in on a tranche of licences to look for oil and gas in the North Sea, handed out on the same day the High Court ruled ministers’ plan...  
    • yet another Brexitish failure   England set to miss post-Brexit targets to clean up rivers by 2027 INEWS.CO.UK Nearly 80 per cent of England's rivers, lakes and coastal waters may fail to reach a 'good' standard by 2027, a post-Brexit watchdog warns  
    • No. The defence is different. Their defence paragraph 2.7, 2.8, 2.9, 2.10 – for the first time makes reference to an alleged term between the Packlink/EVRi contract which apparently specifically excludes the effect of the Contracts (Rights of Third Parties) Act 1999. If this is true then it is very likely that they will have closed that loophole because the 1999 act specifically allows itself to be excluded by an express term within the principal contract I think that you will have to do ask the court to require them to provide evidence by way of presenting their contract and also the date that this new amendment was inserted. I understand that your claim refers to an item which was lost a year or so ago. These give us the date. We would certainly want to know that this amendment predates the date when you first contracted with Packlink to send the item. I would want to say to the court that in the absence of their willingness to confirm with evidence the date that this contractual amendment was made, that the court should assume that this was a recent amendment and was therefore not in force at the time you made your contract. We have third-party defences on this sub- forum which are fairly recent and there has been no mention of this exclusion of the 1999 act. I think we can take it that this is something that they have put together very recently. Secondly, even if they want to exclude your third party rights, it does not absolve them from the negligent handling of your item and in respect of an action for negligence you have first party rights. You don't have to rely on third party rights – although of course, you didn't allege negligence in your original claim. We didn't advise you to do so. Maybe shortsightedly we didn't foresee this contractual amendment. Of course assuming that this contractual amendment is true – although I expect it has only been added recently – what they are saying here is that nobody in the United Kingdom who makes any contract with any parcel delivery company using Packlink will have the right to bring a claim for lost or damaged or even stolen parcels. These people have lost their moral compass. It is shabby treatment of ordinary customers who pay their money and who repose their trust in these parcel delivery companies. No wonder that the Paralegal Children are now ashamed to sign off these documents with their own names. In terms of parcel tracking information – apparently it has been destroyed according to their own data protection policy. That's their business. It's got nothing to do with you and they can't use this to frustrate the six year limitation for bring a breach of contract action or the three-year limitation period for bringing an action in negligence or other tort. There reference once again to the exclusion of the 1999 Act but this time apparently in the contract between you and Packlink – is irrelevant because the exclusion has to be in the commercial contract between Packlink and EVRi – which they have referred to in their paragraph 2.7 et cetera of their defence. I'm assuming that you propose to go ahead with this case. Please let us know when you respond and we will go forward. In the meantime, I suggest that you write a letter to EVRi. Referred to their paragraph 2.7 et cetera and asked them for a copy of the contract and confirmation of the date on which the exclusion of third party rights term was included in it. Tell EVRi that if they do not answer or if they refuse that this will be brought to the attention of the judge. Tell them also that you notice that they say that they have destroyed data in line with their data protection policy. Inform them that they do not appear to have disclosed this data protection policy to their customers. Please will they forward you a copy of it and once again if they failed to respond or if they refuse that you will bring this to the attention of the judge as well. I suggest that you post a draft of the letter here so we can have a look    
    • Good morning dx100UK Could I send the update to you privately? Regards
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Car Stolen - Keys locked in car


cpt3f
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 405 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi all,

Hoping for some advice with this one. Perhaps someone has had a similar experience or maybe even someone with a background in insurance could share their take on it...

So, at the weekend my wife, son and I travelled up north in her car to visit friends for the weekend.

Whilst there, we took our car to a social club for our God daughter's first birthday party. To help transport some bits for our friends, we took our son's car seat out of my wife's car.

As it got close to home time, I was tasked by my wife to put the car seat back in her car. In the process (and I still don't know how it happened) I managed to lock her car keys on the back seat of the car. I tried the tailgate and every door (many, many times) but no joy, locked.

We were 150 miles from home, (and the spare car keys!!), so called Audi Assist in the hope they would be able to, well, assist. They sent out a chap from the AA but he came, by his own admission, somewhat un-equipped for the job. The car in question is a 22 plate Audi Q2, so he had little to no chance of getting in with his tools. He managed to wedge the rear door slightly and poke a metal rod in to try and press the key fob, but to no avail. Between us, we must have spent well over an hour or so at this.

He made several attempts to contact other people (auto locksmiths) but there was nobody in the area and Audi Assist advised us that the absolute earliest they could get anybody out to us would be 8am the next morning. I also tried as many local auto locksmits as I could but no joy; those that did answer either weren't able to access the vehicle or unavailable that day. It was now getting on for 6pm on a Sunday evening.....typical!

So, as far as I could see it, I was left with 2 options:

1) Smash the window
2) Leave the car until the next morning, when a qualifed VW auto locksmith had been booked through Audi Assist

I chose option 2.

Option 1 seemed, at the time, excessive. I would be smashing the rear window of our own car, shattering glass on to the back seat where my 16 month old son would be sitting. Also, I would still then have to leave the car overnight, away from home, with a broken window. The thought of driving down the M6 with no rear window for 2 and half hours with my son in the back obviously wasn't feesible, so this would have had to be repaired prior to the drive home.

The car had blacked out rear windows so, unless you looked really closely, there's no way anyone just casually passing the vehicle would know there were keys there. The car park, unfortunately was not covered by CCTV but sat adjacent to a fairly well-lit main road.

I stayed with the car until around 7pm, trying to get somebody to help before calling it a night.

The next morning, when I returned to the car park, my heart sank as I reaslied the car was no longer there, just the remains of a window that I now wish I had smashed. Everything's easier in hindsight, eh.

We're now several days on and still no decision from the insurance as to whether they'll pay out...because it's "keys in car", which I never knew was a thing until this happened. I appreciate there's due dilligence, and this is a bit of a  'different' case.

As far as I can see, we did everything we could under the circumstances to try and recover the keys, short of causing damage to our own car.

I'm just wondering if anybody has any similar experiences/what their take on this is. Perhaps there's more I could have done? I've searched around the internet endlessly now but can't find an incident quite like this.

Sorry for the long read, all thoughts welcome.

Link to post
Share on other sites

Should not be an issue, if you can get AA to confirm their involvement in trying to assist. Would confirm you tried to deal with this accidental situation.

 

The keys in car exclusion is to prevent careless losses, such as someone leaving car running waiting for it to defrost and then going back in house for breakfast.

 

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Thank you for your response.

 

Yes, they have asked for some additional information: proof that the AA attended and that the locksmith was booked for the next day. I'm just waiting for the AA to supply this, plus the information that that was the earliest they could book somebody. We've also been requested to complete an ABI Appendix D form.

 

However, they have also booked for a 3rd party investigator (from the Cotswold group) to arrange an interview (in person!) with me. Is this normal?

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...