Thank you for your response. Yes, they have asked for some additional information: proof that the AA attended and that the locksmith was booked for the next day. I'm just waiting for the AA to supply this, plus the information that that was the earliest they could book somebody. We've also been requested to complete an ABI Appendix D form. However, they have also booked for a 3rd party investigator (from the Cotswold group) to arrange an interview (in person!) with me. Is this normal?

Hi all, Hoping for some advice with this one. Perhaps someone has had a similar experience or maybe even someone with a background in insurance could share their take on it... So, at the weekend my wife, son and I travelled up north in her car to visit friends for the weekend. Whilst there, we took our car to a social club for our God daughter's first birthday party. To help transport some bits for our friends, we took our son's car seat out of my wife's car. As it got close to home time, I was tasked by my wife to put the car seat back in her car. In the process (and I still don't know how it happened) I managed to lock her car keys on the back seat of the car. I tried the tailgate and every door (many, many times) but no joy, locked. We were 150 miles from home, (and the spare car keys!!), so called Audi Assist in the hope they would be able to, well, assist. They sent out a chap from the AA but he came, by his own admission, somewhat un-equipped for the job. The car in question is a 22 plate Audi Q2, so he had little to no chance of getting in with his tools. He managed to wedge the rear door slightly and poke a metal rod in to try and press the key fob, but to no avail. Between us, we must have spent well over an hour or so at this. He made several attempts to contact other people (auto locksmiths) but there was nobody in the area and Audi Assist advised us that the absolute earliest they could get anybody out to us would be 8am the next morning. I also tried as many local auto locksmits as I could but no joy; those that did answer either weren't able to access the vehicle or unavailable that day. It was now getting on for 6pm on a Sunday evening.....typical! So, as far as I could see it, I was left with 2 options: 1) Smash the window 2) Leave the car until the next morning, when a qualifed VW auto locksmith had been booked through Audi Assist I chose option 2. Option 1 seemed, at the time, excessive. I would be smashing the rear window of our own car, shattering glass on to the back seat where my 16 month old son would be sitting. Also, I would still then have to leave the car overnight, away from home, with a broken window. The thought of driving down the M6 with no rear window for 2 and half hours with my son in the back obviously wasn't feesible, so this would have had to be repaired prior to the drive home. The car had blacked out rear windows so, unless you looked really closely, there's no way anyone just casually passing the vehicle would know there were keys there. The car park, unfortunately was not covered by CCTV but sat adjacent to a fairly well-lit main road. I stayed with the car until around 7pm, trying to get somebody to help before calling it a night. The next morning, when I returned to the car park, my heart sank as I reaslied the car was no longer there, just the remains of a window that I now wish I had smashed. Everything's easier in hindsight, eh. We're now several days on and still no decision from the insurance as to whether they'll pay out...because it's "keys in car", which I never knew was a thing until this happened. I appreciate there's due dilligence, and this is a bit of a 'different' case. As far as I can see, we did everything we could under the circumstances to try and recover the keys, short of causing damage to our own car. I'm just wondering if anybody has any similar experiences/what their take on this is. Perhaps there's more I could have done? I've searched around the internet endlessly now but can't find an incident quite like this. Sorry for the long read, all thoughts welcome.