Barclays put my account under review RG21M **RESOLVED**

[Stuart676545]

Please if anybody can advise.

 last Monday i put a chq in to Barclays from my neighbor/friend who i care for daily as a fee and for her food in to my bank for Barclays to immediately put a RG21M code and blocked my account.

 

They have refused to speak with me about the problem and asked me to call the fraud department to explained my self where the payment for £3,500.00 had come from.

 

I told them the truth for them to say we will get back to you within 1 working day. This didn't happen,

 

this Tuesday they reviewed my response and sent a further letter asking for proof of the payment but 

 the letter didn't really state what they exactly need.

 

I have had to get my neighbor who is 91 to write as best she could a letter, along with her daughter and the contract

 

 i typed up to agree her care and on the basis of payment which we both signed.

 

ive sent this off by recorded delivery but they still refuse to say what is happening apart from that they will release funds when they verify the chq payment within 2 working days.

 

I am so stressed out i cant use the bank account or the money

 

 its been 2 weeks Monday and still nothing.

 

I have raised a complaint with Barclays but even they haven't responded  any ideas if this would be enough proof? 

[honeybee13]

Hello, welcome to CAG.

 

Sadly, we see Barclays doing this on a regular basis. If they suspect money-laundering, however honest you are, they will work through their processes and every case we've seen people get their money back. But it takes time and they can't tell you that their money-laundering people have flagged a potential problem.

 

I hope you have another bank account as well as Barclays?

 

If you have a read around the Barclays Bank subforum you've posted on, people who have contacted the CEO of Barclays have had some success in getting their accounts reopened.

 

Best, HB

[Stuart676545]

Thank you for your reply honeybee.

 

Yes i think it must be due to money laundering process. 

 

No i don't have another bank only Barclays but i'm now going to open another account where else .

 

 

 

 

 

[Stuart676545]

Hi,

I'm still left in limbo. It's been they locked my account on 28th Feb , still no news. They have not closed my account yet although I can't use or see it 

 

I've spoke to level 2 complaints who said they would send email but still nothing.

 

Have you been to see a solicitor ?. Surly if they close your account they have to release the funds ?  

 

Timescale I'm now thinking it could be Months before it's resolved completely disgraceful. 

[dx100uk]

you dont need a sols

 

have you written to the ceo and complained

another user did this recently and it was sorted in 3 days

 

dx

 

[Stuart676545]

CASE SOLVED.

Funds released.

This morning i was finally able to log into my account and use as normal. After nearly a month no explanation no sorry nothing.

 

I t has taken lots of calls , constant emails, And the threat of a newspaper to get involved.

 

 

Edited March 22, 2023 by Stuart676545

[dx100uk]

post moved to your own thread

 

marked as resolved

 

dx