Lloyds Annual Cashback in closed card - refusing to refund.

[AuroraRT]

I have a small refund due (Lloyds Annual Cashback earned) sitting as a credit on my recently closed C/Card a/c.

 

Lloyds refuse to issue me the chq. value UNTIL I disclose A/C details of my non-Lloyds a/c which I intend to deposit it in, quoting Money-Laundering regulations!

 

(In-house new rule w.e.f. 23/12/22 apparently; also claiming Cheque is the only method by which they'll pay me it!).

 

It's a ridiculous rule in my book.

What I do with MY money is NONE of their business after they've issued the cheque. 

 

Has anyone else come across this?

So far, I've complained and am waiting for their response letter.

 

I asked that they make it a Final letter to enable me to go straight to the FOS.

Any suggestions greatly appreciated.

Thanks.

[dx100uk]

then give them the details??

 

why are you being obstructive?

 

[BankFodder]

What value are we talking about here?

[BankFodder]

Additionally, although I agree with my site team colleague's assessment that it might be better to be cooperative, there is no doubt in my mind that the bank is not entitled to this information. They are a bunch of bullies. They have their own rules in place and they expect everybody to abide by them.

If you don't want to provide this information then I expect we can help you.

However I think we will need more details – a brief history of what has happened, why this happened and also as I understand that your account is now closed – how this happened

[AuroraRT]

Hi dx100uk

- in response -

 

On principle! I feel Lloyds are the Obstructive organisation here!

They DID transfer another credit to my new (non-Lloyds) current a/c in Nov

-they just refuse to do the same a month later

- and the Supervisor has confirmed he can access those details if he wants to anyway, via my current account bank switch in Sep. 

 

From a Data Protection aspect, I don't believe one bank is allowed to "check" the status of another's customer account details.

 

The Supervisor insisted the reason for needing my new account number is to "carry out money-laundering checks" . With respect, Big Brother aside, the source of the funds is Lloyds themselves!

I believe this is an OTT misuse of their powers

 

Hi BankFodder

- the amount in question is peanuts, relatively - £29 rounded up!

 

As I said, I'm now digging my heels in on principle alone! What I do with the money is of ABSOLUTELY NO INTEREST of Lloyds and they DO NOT HAVE ANY NEED TO KNOW this information.

Kind Regards.

 

Hi BankFodder,

my apologies, I hadn't read your second thread!

 

I've been with Lloyds since being allocated this account after the 2013 split from 'Lloyds TSB' (formed in 1985).

 

Formerly I was just with TSB since 1965 until Lloyds merger!

Over the last few years I've had SO many reasons to raise complaints about their unfair treatment of their customers - and each has been upheld.

 

The final straw for me was when they treated their Trustcard customers so abysmally, whereby they gave less than 2 months notice to use up all of the Trustcard points they'd accumulated; they LIED and maintained they only had to give 2 mths.

 

Many thousands of customers lost 1000's of points due to this - and NEVER realised Lloyds lack of integrity. For those who pursued their complaint, we established that they were actually bound to have given 6 months notice!

 

Some of us got compensation as redress - and for the unspent points. Lloyds NEVER disclosed the truth to all of their affected customers - hence no consistent treatment for all! You're right when you refer to BULLIES!

 

 

I'd always been going to close ALL my accounts with Lloyds this year, which I did. Re: my C/Card a/c, I waited until my Cashback anniversary in Nov. when I was told I'd receive the refund.

 

Subsequently, I was advised  I had to wait until they credited my C/Card account, which was on 30/12/22. I closed my C/Card a/c on 21/11/22 regardless, although Lloyds "keep it open" for c 3 mths thereafter. So, the £28.98 is the earned Cashback sitting as a credit on my C/Card account (I no longer have their current a/c, so they can't "transfer" it there).  

 

I'd be interested as to how you can help me, please?

Thanks in advance. KR's.

[BankFodder]

Standby for a further reply later, but in the meantime, I reiterate what my site team colleague has already said that it's a very small amount of money to take a huge amount of trouble about .

 

I think you should reflect carefully about whether you want to do this. They could be better ways to spend your time.

 

In terms of standing up for principles, that's why this forum exists. But on the other hand, it's a shame that you closed your account.

 

If you really wanted to assert yourself then the way to do it would have been to have kept your account open with a smaller amount of money in there and that gives you a little bit of leverage over the bank and also costs them some effort .

 

The bank prefers but the customers who consider are troublesome, go away and become customers of other banks.

 

Much better to open an account elsewhere and use that as your main account, but keep your old account alive. You never know you might need it .

 

And if you really think that one bank is better than another, then you should probably consider some talking therapy somewhere.

[BankFodder]

Incidentally, have you tried at all to simply go into the bank and ask for the money in cash?

[AuroraRT]

Hi BankFodder,

 

I'll wait until I receive Lloyds letter, then was considering either

 

i) asking the bank for cash, as you suggested (which I think is highly UNLIKELY, based on their latest dictat)

OR

ii) attempting an online purchase to use the credit - which may/not work - since the account currently reads: £28.98 current balance BUT "Available credit - £NIL [Credit limit £500]".

 

When I closed my C/Card account, Lloyds automatically reduced the Credit limit within it to just the £500.

 

The financial incentive to "switch" current accounts (to a Building Society)  meant closing my existing Lloyds Current a/c as a pre-condition of the Switch.

 

I'm retired;

I'm a devil simply for FAIR/JUST TREATMENT, however must time it will take up!

 

Q) What right do you feel Lloyds has to require the information? You did appear to agree it didn't have any right, in your earlier thread. 

 

Hi BankFodder,

 

my apologies, I hadn't read your second thread!

 

I've been with Lloyds since being allocated this account after the 2013 split from 'Lloyds TSB' (formed in 1985).

 

Formerly I was just with TSB since 1965 until Lloyds merger! Over the last few years I've had SO many reasons to raise complaints about their unfair treatment of their customers - and each has been upheld.

 

The final straw for me was when they treated their Trustcard customers so abysmally, whereby they gave less than 2 months notice to use up all of the Trustcard points they'd accumulated; they LIED and maintained they only had to give 2 mths.

 

Many thousands of customers lost 1000's of points due to this - and NEVER realised Lloyds lack of integrity.

 

For those who pursued their complaint, we established that they were actually bound to have given 6 months notice!

 

Some of us got compensation as redress - and for the unspent points. Lloyds NEVER disclosed the truth to all of their affected customers - hence no consistent treatment for all! You're right when you refer to BULLIES!

 

I'd always been going to close ALL my accounts with Lloyds this year, which I did.

 

Re: my C/Card a/c, I waited until my Cashback anniversary in Nov. when I was told I'd receive the refund.

 

Subsequently, I was advised  I had to wait until they credited my C/Card account, which was on 30/12/22.

 

I closed my C/Card a/c on 21/11/22 regardless, although Lloyds "keep it open" for c 3 mths thereafter.

 

So, the £28.98 is the earned Cashback sitting as a credit on my C/Card account (I no longer have their current a/c, so they can't "transfer" it there).  

 

I'd be interested as to how you can help me, please?

 

Thanks in advance. KR's.

[dx100uk]

just give the details to them stop being so pedantic.

 

dx