Hi BankFodder, I'll wait until I receive Lloyds letter, then was considering either i) asking the bank for cash, as you suggested (which I think is highly UNLIKELY, based on their latest dictat) OR ii) attempting an online purchase to use the credit - which may/not work - since the account currently reads: £28.98 current balance BUT "Available credit - £NIL [Credit limit £500]". When I closed my C/Card account, Lloyds automatically reduced the Credit limit within it to just the £500. The financial incentive to "switch" current accounts (to a Building Society) meant closing my existing Lloyds Current a/c as a pre-condition of the Switch. I'm retired; I'm a devil simply for FAIR/JUST TREATMENT, however must time it will take up! Q) What right do you feel Lloyds has to require the information? You did appear to agree it didn't have any right, in your earlier thread. Hi BankFodder, my apologies, I hadn't read your second thread! I've been with Lloyds since being allocated this account after the 2013 split from 'Lloyds TSB' (formed in 1985). Formerly I was just with TSB since 1965 until Lloyds merger! Over the last few years I've had SO many reasons to raise complaints about their unfair treatment of their customers - and each has been upheld. The final straw for me was when they treated their Trustcard customers so abysmally, whereby they gave less than 2 months notice to use up all of the Trustcard points they'd accumulated; they LIED and maintained they only had to give 2 mths. Many thousands of customers lost 1000's of points due to this - and NEVER realised Lloyds lack of integrity. For those who pursued their complaint, we established that they were actually bound to have given 6 months notice! Some of us got compensation as redress - and for the unspent points. Lloyds NEVER disclosed the truth to all of their affected customers - hence no consistent treatment for all! You're right when you refer to BULLIES! I'd always been going to close ALL my accounts with Lloyds this year, which I did. Re: my C/Card a/c, I waited until my Cashback anniversary in Nov. when I was told I'd receive the refund. Subsequently, I was advised I had to wait until they credited my C/Card account, which was on 30/12/22. I closed my C/Card a/c on 21/11/22 regardless, although Lloyds "keep it open" for c 3 mths thereafter. So, the £28.98 is the earned Cashback sitting as a credit on my C/Card account (I no longer have their current a/c, so they can't "transfer" it there). I'd be interested as to how you can help me, please? Thanks in advance. KR's.

Hi dx100uk - in response - On principle! I feel Lloyds are the Obstructive organisation here! They DID transfer another credit to my new (non-Lloyds) current a/c in Nov -they just refuse to do the same a month later - and the Supervisor has confirmed he can access those details if he wants to anyway, via my current account bank switch in Sep. From a Data Protection aspect, I don't believe one bank is allowed to "check" the status of another's customer account details. The Supervisor insisted the reason for needing my new account number is to "carry out money-laundering checks" . With respect, Big Brother aside, the source of the funds is Lloyds themselves! I believe this is an OTT misuse of their powers Hi BankFodder - the amount in question is peanuts, relatively - £29 rounded up! As I said, I'm now digging my heels in on principle alone! What I do with the money is of ABSOLUTELY NO INTEREST of Lloyds and they DO NOT HAVE ANY NEED TO KNOW this information. Kind Regards.

I have a small refund due (Lloyds Annual Cashback earned) sitting as a credit on my recently closed C/Card a/c. Lloyds refuse to issue me the chq. value UNTIL I disclose A/C details of my non-Lloyds a/c which I intend to deposit it in, quoting Money-Laundering regulations! (In-house new rule w.e.f. 23/12/22 apparently; also claiming Cheque is the only method by which they'll pay me it!). It's a ridiculous rule in my book. What I do with MY money is NONE of their business after they've issued the cheque. Has anyone else come across this? So far, I've complained and am waiting for their response letter. I asked that they make it a Final letter to enable me to go straight to the FOS. Any suggestions greatly appreciated. Thanks.