Music Magpie lost phone, refuse to pay out

[jotty]

My son sold his phone to Music Magpie a few weeks ago, he agreed the price £350 and sent it to them using the pre paid Post office labels etc.

 

After a week or so he heard nothing after a week so chased them. After usual email tennis they are refusing to pay as they say it hasn’t been sent. 
 

He has the receipt from post office proving it was dropped off but then disappeared in the system.

 

They have looked into it but because the post office inputted an incorrect weight of parcel as 30g they are saying they won’t pay as it’s classed as fraud because a phone weighs more which is correct.

 

They are therefore claiming he has tried send them something other than the phone, this without evidence as they have never received the actual phone parcel.

 

Any advice please good people ?

[BankFodder]

Can you see some formal receipt which says that the weight was incorrectly entered?

[jotty]

He has his receipt and it does say 30g, but how many of us check that. I appreciate it’s something that’s obvious but they never received anything so am at a loss to understand how they can be so certain. We have weighed his current iPhone and that comes to just under 200g.

 

I’m beginning to suspect a nice little scam by someone at the local post office but again we will never prove it. 

[BankFodder]

I'm afraid that the incorrectly configured weight probably going to be an insurmountable problem.

We could easily have helped you to get your money back apart from that – but I think that you will have to write this off.

You could try bringing a claim if you wanted against Music Magpie. We would be very happy to help you but I think that the cost of the claim and the stress would be completely wasted. Your chances of success would be very low, in my view.

[jotty]

Thanks it’s a hard lesson learned and cost my lad ££, whilst someone has a nice 2nd hand phone in their pocket. 

[BankFodder]

Yes, I'm very sorry.

It's not often that we recommend that people let it go but I'm afraid that in this circumstance it's probably not worth throwing good money after bad