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Evri lost wheels sold for £580 on EBay N.Ireland


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Hi,

I registered this morning after reading very successful outcomes for Evri lost packages and was hoping to do the same.

 

I was hoping to do the letter of claim first but I reside in NI. The parcel was confirmed as lost in transit in England.

 

Am I still able to follow the procedures outlined on this site?

 

 Thanks 

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Yes the loc does apply in NI.

 

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks for clarifying!

I’ve one more question to keep this moving

- I’ve read quite a few similar scenarios on this site and in many previous claims, others were advised to write letter of complaint first, then letter of claim. In others, it was said the letter of complaint is a waste of time.

 

Should my next be a step letter of complaint or letter of claim?

 

I had emailed CEO office and have since had confirmation that my £586 eBay sale has been lost despite tracking showing out for delivery on 3 different occasions!

 

 Thanks again!.. so glad I came across this site it is giving me the hope I needed!

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  • dx100uk changed the title to Evri - lost Ebay Parcel - Are procedures the same for NI residents?

Hi, 

I've been reading a number of similar threads of missing parcels and have found they've really helped with my anxiety over this! However, I’d really appreciate some advice…..

 

I sold a set of bicycle wheels for £580 and used EVRI through Packlink for the shipping.

Unfortunately they went missing.

 

I contacted CEO of EVRI as I thought this may initiate a more thorough investigation into the missing parcel but unfortunately this wasn't the case!

I received an email from EVRI confirming it is lost.

As expected, they have advised me to go to Packlink to pursue a claim. 


Packlink requested screenshots showing proof of sale, PayPal payments etc. more than 10 days have passed but I have not received any offer of compensation. 

 

I have seen the advice from the many threads that this is not the route to go but instead write a letter of claim to EVRI.

 

Attached is the sequence of information from tracking.

 

Packlink had requested me to pay extra for postage due to oversize .. I did that immediately it was asked for on 8th July.

Unfortunately, I did not purchase extra insurance but on reading many other threads, I hope this should not jeopardize my case.

 

I have since refunded the buyer the full amount.

 

I would be really grateful for any feedback regarding the next steps- letter of claim or complaint?

 

Many thanks again for giving me hope

Evri.pdf

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  • dx100uk changed the title to Evri lost wheels sold for £580 on EBay N.Ireland

threads merged.

please dont start a new thread when you already have one.

 

id send a letter of complaint first to evri IMHO.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi

Many thanks for this advice dx100uk... I've taken it onboard and drafted a letter.

I now have 2 further things I would appreciate advice on from the forum

1. I have attached the said letter of complaint- is it ok? If so, I will send today by signed for post 

2. I received an email this morning from packlink offering £25 plus £6.95 as compensation. As I wish to proceed down a legal route for full reimbursement, do I reject this?

Many thanks 

 

CAG letter of complaint Evri.pdf

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  • 4 weeks later...

Hi again

I sent the letter of complaint to Evri, as recommended. As expected, I received no response.

Having read similar threads, I want to now pursue my full amount owed and have drafted a letter of claim. I would really appreciate if it could be checked before I send off. 

Many thanks
 

Letter of Claim Pdf.pdf

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  • 4 weeks later...

Hi

This afternoon, I sent off the letter of claim by special delivery and also sent copy by email.

I hope the content is OK.

However, I’m not going to hold out hope of a satisfactory response from them.

So am I correct to start preparing the money claim online for 15 calendar days time?
Thanks again 

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does NI use Mcol?

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

So, I’ve just found out ..it’s a no!

looks like it’s going to have to be small claims court. I hope I can navigate my way through this process.

From reading loads of threads, I thought I had completely familiarised myself with the process.. now I’m feeling very anxious .. the positive stories had really helped me have confidence.

Does anyone know how or if I can go through mediation in NI
Thanks 

 

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WWW.JUSTICE-NI.GOV.UK

Online services

 

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Hi

I’ve just been reading the small claims information booklet from the link you provided…and was curious when I saw the following paragraph - particularly the part I’ve indicated in bold.

 

Respondents who reside outside Northern Ireland
It is possible for a small claim to be sent to a respondent outside Northern Ireland. The service procedures and method of enforcement of any decree awarded are unique to each country. You may wish to contact the court office or Civil Processing Centre for more information. You should be aware that issuing a small claim against someone who resides outside Northern Ireland can add delay, cost and complexity to the application. You may want to consider using a process in the country where the respondent resides to try to claim your money back.
In the paragraph above, ‘outside Northern Ireland’ means England, Scotland and Wales.


Does this mean I can follow the same procedure as others on this site… MCOL?

Thanks 

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I'm not sure 

 

You can always ring northants bulk and ask?

 

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

  • 2 weeks later...

Hi,

I have found out I can do MCOL and am working on it at the moment.

In meantime I had no response by post from Evri but received the following response by email.

Ive seen other threads and believe this is standard .. so will I just go ahead with MCOL?

Would it be ok to post here first for checking before sending? 
Thanks 

 

My name is Taslim, and I work in the Executive Team alongside my colleague, and I have been asked to respond to your complaint in their absence.

 

In reference to your parcel: 

******

 

As already advised there is nothing further we can do to help you.

 

As you purchased the shipping label for this parcel via Pack link. While your parcel was sent using the Evri network, Packlink are regarded as the carrier in this situation as they provided you with the shipping label.

 

This means that any claims for parcels which have become lost, damaged, or delivered late will need to go directly to them so they can discuss the appropriate next steps with you.

 

They can only refund you the amount you had agreed on and up to the level of cover selected when you purchased the label from them.

 

I have added a useful link below to assist you: 

Packlink Ref: ******

Packlink Help Centre: https://support.packlink.com/hc/en-gb

Unfortunately, Evri can only explore the possibility of compensation with the party who contracted us with the safe delivery of your parcel

 

 

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yes sure.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Hi 

Thank you!

Would you mind checking if this is OK for the particulars of the claim - the last section of the MCOL form? 
Thanks in advance 
 

Particulars of claim

Parcel contents: Campagnolo Bora One Wheelset 

Value: £586

Delivery fee: £6.95 + £8.40 (extra charge)

Compensation received (from Packlink): £25.00 + £6.95 postage refund 

Total claim: £569.40 

 

The claimant used the defendant's courier service to deliver an item, value of £586 to a UK address. Reference number ********

 

The defendant breached the contract by losing the item in their possession and refuses to compensate the claimant.

 

The defendant's own negligence breaches the meaning of the Consumer Rights Act 2015 where the service has clearly not been provided with reasonable skill and care.

 

The claimant seeks £569.40 plus interest pursuant to section 69 County Courts act.

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  • 1 month later...

yes

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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exactly. even the same wording and sols name!!

you need to go read as many evri claimform threads as you can and get upto speed.

 

use our enhanced google searchbox

evri claimform or evri court

 

there are 100's here .

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Great news. I’ve been reading loads in July and August.. this forum is great and has really helped my anxiety over it all.

I hope I have the same success as others.

 Thanks again

Ill keep you posted with date 

 

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  • 3 weeks later...
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