Mediation set for tomorrow morning.. will let you know outcome

Great news. I’ve been reading loads in July and August.. this forum is great and has really helped my anxiety over it all. I hope I have the same success as others. Thanks again Ill keep you posted with date

Thanks! I’ll do that. In your opinion is the response I’ve been sent a standard response?

Good morning I submitted the MCOL.. Evri asked for extra time for response. Response received this morning. Please see attached … do you think this reads ok? Like other cases, I will opt for mediation. Am I correct in doing this? Thanks again in advance 336MC332-claim-response.pdf

Hi Thank you! Would you mind checking if this is OK for the particulars of the claim - the last section of the MCOL form? Thanks in advance Particulars of claim Parcel contents: Campagnolo Bora One Wheelset Value: £586 Delivery fee: £6.95 + £8.40 (extra charge) Compensation received (from Packlink): £25.00 + £6.95 postage refund Total claim: £569.40 The claimant used the defendant's courier service to deliver an item, value of £586 to a UK address. Reference number ******** The defendant breached the contract by losing the item in their possession and refuses to compensate the claimant. The defendant's own negligence breaches the meaning of the Consumer Rights Act 2015 where the service has clearly not been provided with reasonable skill and care. The claimant seeks £569.40 plus interest pursuant to section 69 County Courts act.

Hi, I have found out I can do MCOL and am working on it at the moment. In meantime I had no response by post from Evri but received the following response by email. Ive seen other threads and believe this is standard .. so will I just go ahead with MCOL? Would it be ok to post here first for checking before sending? Thanks My name is Taslim, and I work in the Executive Team alongside my colleague, and I have been asked to respond to your complaint in their absence. In reference to your parcel: ****** As already advised there is nothing further we can do to help you. As you purchased the shipping label for this parcel via Pack link. While your parcel was sent using the Evri network, Packlink are regarded as the carrier in this situation as they provided you with the shipping label. This means that any claims for parcels which have become lost, damaged, or delivered late will need to go directly to them so they can discuss the appropriate next steps with you. They can only refund you the amount you had agreed on and up to the level of cover selected when you purchased the label from them. I have added a useful link below to assist you: Packlink Ref: ****** Packlink Help Centre: https://support.packlink.com/hc/en-gb Unfortunately, Evri can only explore the possibility of compensation with the party who contracted us with the safe delivery of your parcel

Hi I’ve just been reading the small claims information booklet from the link you provided…and was curious when I saw the following paragraph - particularly the part I’ve indicated in bold. Respondents who reside outside Northern Ireland It is possible for a small claim to be sent to a respondent outside Northern Ireland. The service procedures and method of enforcement of any decree awarded are unique to each country. You may wish to contact the court office or Civil Processing Centre for more information. You should be aware that issuing a small claim against someone who resides outside Northern Ireland can add delay, cost and complexity to the application. You may want to consider using a process in the country where the respondent resides to try to claim your money back. In the paragraph above, ‘outside Northern Ireland’ means England, Scotland and Wales. Does this mean I can follow the same procedure as others on this site… MCOL? Thanks

Cheers! I’ve 2 weeks to acquaint myself with the process. much appreciated

So, I’ve just found out ..it’s a no! looks like it’s going to have to be small claims court. I hope I can navigate my way through this process. From reading loads of threads, I thought I had completely familiarised myself with the process.. now I’m feeling very anxious .. the positive stories had really helped me have confidence. Does anyone know how or if I can go through mediation in NI? Thanks

Hi, Thanks for your reply. I honestly don’t know. I’ll check. I was just following procedure of others in this site. So, if not do I just opt for small claims court? Thanks

Hi This afternoon, I sent off the letter of claim by special delivery and also sent copy by email. I hope the content is OK. However, I’m not going to hold out hope of a satisfactory response from them. So am I correct to start preparing the money claim online for 15 calendar days time? Thanks again

Hi again I sent the letter of complaint to Evri, as recommended. As expected, I received no response. Having read similar threads, I want to now pursue my full amount owed and have drafted a letter of claim. I would really appreciate if it could be checked before I send off. Many thanks Letter of Claim Pdf.pdf

Hi Many thanks for this advice dx100uk... I've taken it onboard and drafted a letter. I now have 2 further things I would appreciate advice on from the forum 1. I have attached the said letter of complaint- is it ok? If so, I will send today by signed for post 2. I received an email this morning from packlink offering £25 plus £6.95 as compensation. As I wish to proceed down a legal route for full reimbursement, do I reject this? Many thanks CAG letter of complaint Evri.pdf

Hi, I've been reading a number of similar threads of missing parcels and have found they've helped with my anxiety over this! I sold a set of bicycle wheels for £580 and used Evri through Packlink for the shipping. Unfortunately they went missing. I contacted CEO of Evri as I thought this may initiate a more thorough investigation into the missing parcel but unfortunately this wasn't the case! I received an email from Evri confirming it is lost. As expected, they have advised me to go to Packlink to pursue a claim. I have seen the advice from the many threads that this is not the route to go but instead write a letter of claim to Evri. Attached is the sequence of information from tracking. Packlink had requested me to pay extra for postage due to oversize .. I did that immediately inwas asked on 8th July. I did not purchase extra insurance. I have since refunded the buyer the full amount. I would be really grateful for any feedback regarding the next steps- letter of claim or complaint? Also, if there is the draft letter of claim available. Many thanks again for giving me hope Evri.pdf

Thanks for clarifying! I’ve one more question to keep this moving - I’ve read quite a few similar scenarios on this site and in many previous claims, others were advised to write letter of complaint first, then letter of claim. In others, it was said the letter of complaint is a waste of time. Should my next be a step letter of complaint or letter of claim? I had emailed CEO office and have since had confirmation that my £586 eBay sale has been lost despite tracking showing out for delivery on 3 different occasions! Thanks again!.. so glad I came across this site it is giving me the hope I needed!