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    • so the debt is statute barred then more than 6yrs since your last payment?  
    • what is an OCA letter? you follow post 2 as stated. dx    
    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’. Choose ‘Create sign in details’ to register for the first time. You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID. You should make a note of your memorable word, or password as these are not included in the email.  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .. get a CCA Request running to the claimant . https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/ .. Leave the £1 PO unsigned and uncrossed . get a CPR  31:14  request running to the solicitors [if one is not listed send to the claimant] ... https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . .use our other CPR letter if the claim is for an OD or Telecom Debt or Util debt]  https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ on BOTH type your name ONLY Do Not sign anything .do not ever use or give an email . you DO NOT await the return of ANY paperwork  you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count] ..............  
    • Which Court have you received the claim from ? Civil National Business Centre, Northampton Name of the Claimant ? CA Auto Finance UK Limited How many defendant's  joint or self ? One (self) Date of issue –  02 May 2024 Particulars of Claim What is the claim for – Unpaid car loan 1. By an agreement in writing dated 26 November 2015 and made between the Claimant and the Defendant, the Claimant loaned the Defendant a sum of money. The agreement was Regulated. 2. The Defendant failed to make payment of the sums due and the Agreement was terminated by the Claimant. 3. On the 7 February 2019 the balance due from the Defendant was £8,196,38. The Defendant has paid £0.00.       THE CLAIMANT THEREFORE CLAIMS  1. £8,196,38 2. Contractual interest to the date hereof £0.00 3. Further interest at 10.70 per annum (£0.00) per day until judgement or sooner payment. 4. Costs to be assessed. CLAIMANTS CLAIM £8,196.38                                         What is the total value of the claim? £8751.38 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Car Loan When did you enter into the original agreement before or after April 2007 ? After Do you recall how you entered into the agreement...On line /In branch/By post ? In Branch Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Original Creditor was FCA Automotive Services UK Limited Were you aware the account had been assigned – did you receive a Notice of Assignment? No and No Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? No Why did you cease payments? Unaffordable What was the date of your last payment? Feb 28 2018 Was there a dispute with the original creditor that remains unresolved? Yes (irresponsible lending and they did not supply all documents when CCA sent. The Terms and Conditions they sent as part of the request were different to the original Ts and Cs. Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No
    • Thank you. You contacted directly with the parcel broker so your best option is to proceed directly against them for breach of contract. I hope you have read enough to understand that you will not be able to rely on the Consumer Rights Act 2015. Do you understand why? Have Parcel to Go giving you a reason for declining reimbursement? Do you have anything in writing from your customer which shows that they did not refuse delivery and which identifies the actual circumstances of the situation?
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Old GE money mortgage now Kensington - Arrears & Payment Arrangement


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the refund was 2018 was it not?

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I've just realised that the template letter doesn't seem to mention anything about Interest - it just states about refunding the charges - is the letter I copied about the correct template form the library?

 

"I am writing to ask you to refund the charges which you charged to my account in respect of late payment fees to the sum of £ XXXX."

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this includes the interest you have charged me upon each charge, from the date your levied it , till the date you settle my claim.

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

Reply received from Kensington acknowledging receipt of the complaint and stating a response will be submitted within 4 weeks.

 

My issue now is that with the interest rate increase my mortgage has now gone from 550 to approx 720.  

 

My income is less than my outgoing.  

 

They have been pressuring me for income expenditure and saying that issue is my repayments don’t cover the amount that needs to be repaid in the 7 or so year Left on the term.  

 

I think if I contact them and tell them I can’t afford this repayment they will surely say that they will start legal proceedings

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so they know that int rates wont be going down again in 7yrs then....:pound:

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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How can you boost your income, so the payments àre more affordable ?

 

Interest rates are predicted to remain higher for next few years, so many people will be faced with having to find additional income.

 

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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  • 1 month later...
  • 2 weeks later...

Response received from KMC:

 

Following my review of your complaint received by secure message on XX November 2022, I have investigated the points you have raised, and this is my final response. Although I am not upholding your complaint, as part of my review I am arranging for fees totalling £50 to be removed from your mortgage account.

 

I have provided a summary of my findings below and explained how I have reached this decision. You have said that you would like us to refund all fees applied to your account along with interest as you feel they are unfair. You would also like the interest refunded on the fees removed under your previous complaint in 2018. Any Arrears Management Fees (“AMFs”) charged on your account were applied in line with the terms and conditions of the mortgage. I have attached a transaction history for your reference.

 

The Financial Conduct Authority’s (FCA) Dispute Resolution Rules (DISP) rules state that you have up to six years to raise the issue that occurred with us, or three years in which you should have been aware of the fees and charges on your account to make a complaint. I have reviewed your account since 1 November 2016 and found one £50 AMF applied in the same month that a Field Agent fee was applied. I am therefore arranging to remove this fee as a gesture of goodwill. I have also attached a copy of your previous complaint response issued on 23 May 2018 under our reference xxxxxxx.

 

The fees we removed under this complaint were also applied correctly and were removed as a gesture of goodwill and therefore no interest refund is due. The 6 month timescale in which you had to refer this complaint to the Financial Ombudsman Service, has now passed.

 

I hope this letter helps to explain how I have reached my decision. If you have any questions, you can contact us by telephone on 0345 3300388. Our opening times are Monday to Friday 9.00am – 5.30pm. If you remain dissatisfied with my response you have the right to refer this to the Financial Ombudsman Service (FOS) free of charge, but you must do so within six months of the date of this letter. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider the complaint and will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances. Further in

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cant see there is alot you can do.

you dragged this on for more than 6yrs from the 2018 refund ...you are now outside of 6yrs and disp 3yrs.

 

it would be a very hard nut to crack in a court of law.

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

Ok thanks DX

 

My parents are looking at paying off the £10,000.00 arrears as without this help I will be looking at moving in with them which i don't think they are that keen on! 

 

Can you offer any advise on this front.   Is it just a case of getting a statement and paying off  my arrears - is there a recommended way of doing this? What I mean by -  do mortgage companies in consider offers towards payment arrears ?  As in a lower figure to clear the total arrears, would there be anything i need to think about (fees/interest) that would need to be agreed

 

 

 

 

Edited by surrey_36
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yes, esp if you again mention historically regarding the balance you've repeatedly questioned re unlawful charges,

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

if you are paying the mortgage off in total arrears mean nothing....

you want a discount off the outstanding balance to fully settle it, but with regard to your repeated questioning and proof it contains unlawful fees and the interest they attracted.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

No not paying off the mortgage in total , just the arrears - this is their recent reply;

 

At the moment the current payment arrears balance is £10147.09,

 

please be aware that there is also the historic fee arrears of £3486.64 which means the total overdue balance is £13633.73.

 

The payment arrears are our main priority as this is what causes the consequences.

 

With the fee arrears they do not detriment your credit file and we do not actively collect on them but it is expectation they will be cleared by the end of the mortgage term at the latest and they are interest bearing.

 

Your current contractual payment is £846.08.

 

 

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which proves they charged you +£3.5K in unlawful fees + the interest each one has caused to date from levy date.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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dunno but you are no further forward than 11 yrs ago in post 1 .

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

  • 2 weeks later...

I thought I would ask them if they would offer a reduction on the total arrears if they were cleared in one payment but got this reply, ill take that as a no!

 

We do not offer reductions on the arrears and would expect the balance to be paid in full, we have attached a lifetime statement to this message which shows all arrears as they accrued. Kind regards,

Edited by surrey_36
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