EVRi/Evri lost parcel

[Luckyncklace]

Quote

Do I attempted to return a pair of £170 shies which I had bought off ebay through evri. A day later the tracking told me there was a delay and they would try to deliver the shoes the next day. A couple days go past and of course mothing changed, at which point I opened a claim. Eventually they told me the they could see on their system the shoes had been delivered, to which I then sent pictures showing thst the tracking does not show this. They then offered my a refund of £2] I assume because I did not pay extra insurance. I am not willing to settle for this. Is there any way I can get my money back in its entirety?

 

Do I attempted to return a pair of £170 shies which I had bought off ebay through evri.

A day later the tracking told me there was a delay and they would try to deliver the shoes the next day.

 

A couple days go past and of course mothing changed, at which point I opened a claim.

 

Eventually they told me the they could see on their system the shoes had been delivered, to which I then sent pictures showing thst the tracking does not show this.

 

They then offered my a refund of £2] I assume because I did not pay extra insurance.

 

I am not willing to settle for this.

 

Is there any way I can get my money back in its entirety?

Edited April 22, 2022 by BankFodder
Restructured post to make it readable

[BankFodder]

Yes we can help you get your money back.

Please start off by reading as many of the EVRi stories on this sub- forum as you can handle. I'm talking about at least a couple of dozen and in particular make sure you understand the arguments that we suggest to demonstrate that the insurance requirement is unfair and therefore unenforceable.

Also make sure that you understand the steps involved and the route that your claim will probably take – including the mediation summaries.

Once you think you got it under your belt – and I'm talking about at least 24 hours – draft a letter of claim and post it here.

[Luckyncklace]

I have already made a draft of a letter of claim, however I wasn't sure this was the next step to take. Thank you for your help it is appreciated. The draft of my letter of claim is as follows:

Quote

 

Parcel reference number –

Reference -

On Monday the 14th of March, I used your services to send an item worth £170 to a business address. The next day upon looking at the tracking provided when I posted the item, I was met with a message which read “were sorry your parcel has been delayed. We’re working to get it on its way on the next working day and well let you know once its out for delivery”. A few days passed, and there was no update and so I contacted you via email, and on the 21st of March you got back to me stating the item was lost and I was told to open a claim, which I did. Then on the 21st of April I received an email back stating that the parcel had in fact been delivered on the 21st of March, which was the same day I received an email stating that the parcel had been lost and I should open a claim, therefore this information was not true. I did however check with the business to see if they had received the parcel which they told me they had not. I then sent another email explaining that I had been lied to as the parcel had not been delivered and included a picture of the tracking, which also had no indication the parcel had been delivered on the 21st as I was told, and the next day received another email, again stating it was lost and was offered compensation of £20. However, I will not be the one to pay for your incompetence, therefore I very much intend on taking you to court, where I can provide various pieces of evidence to support my claim. I will also show evidence that this is not a standalone incident and your business is very much prone to making this mistake. I intend to receive the full £170 the item was worth, as well as any court fees I have to pay during the process. If I do not receive this compensation within the next 14 days then I shall issue the claim to county court.

 

 

 

[BankFodder]

It's a very long letter of claim – unnecessarily so – but it will do and so you may as well send it.

It won't have any effect but it is a necessary first step to bringing a claim.

While you are waiting for the 14 days to expire, start making sure that you understand all the various principles involved and open an account with the money claim website and start preparing your claim. You can save your work as you go.

Be completely ready so that on day 15 you can simply click off the claim

[Luckyncklace]

Upon reading other posts about this issue, I understand I should send this letter of claim physically and through email.

 

I assume the 14 days starts from when I send the email rather than when they recieve the letter?

 

Also, since I was returning the shoes how would I show evidence of this as I don't have a invoice or anything?

 

Would I say show how much I paid for them via an invoice, then show the return details like the address along with the tracking which shows I sent the item to that address or?

[BankFodder]

The 14 days would run normally from the date that the letter is received, so you should probably allow a couple of extra days on top.

In terms of assembling evidence, I don't think we can advise you..

They will certainly challenge you on the value of what you are claiming and I'm afraid that you will have to approach the supplier or maybe get hold of the credit card receipt etc. Whatever you used

[Luckyncklace]

Okay that's fine thank you.

 

And I am definitely able to prove how much I paid, my question is will the fact that I was returning them rather than someone paying me for them be a problem?

[BankFodder]

no