Over two month ago i sold an inflatable kayak on ebay, sent it via EVRI next day, bought insurance coverage for full price. Item got lost, EVRI suggested to raise a claim. I did so and now for almost 3 months they not responding to me, i have sent evidence of item being on ebay, sold listing and everything. Now they asking for proof that money from kayak sale landed to my account, which it did not as i have refunded to the buyer after numerous complaints about delayed item. it's been 3 months and EVRI not responding to any of my comments or emails, just sent me 1 generic email and that is all. Anyone had similar incidents?