It is now 15days since I emailed Evri. Should I follow up with CCJ proceedings as they have not been in touch since the 14days? The only responses I received were: Martijn De Lange <[email protected]> Thank you for your email. I am on annual leave with limited access to emails until Monday 17th April Please note your email will be auto forwarded to the Executive Office Team and you will receive a response to your email as soon as possible. Kind regards Martijn Additionally from [email protected] Update on your parcel Thank you for contacting Evri. This email address is no longer a Customer Service contact channel so if you have a question about a parcel, please visit https://www.evri.com/help-and-support/help-centre#/ where you can use our Digital Assistant, Holly, to log an enquiry with Customer Services or she will point you in the right direction.

Letter of claim sent to Evri. Will let you know once I have a repsonse.

Still following your pathway- I was just browsing on the issues and wanted to know if it was the same process. Thanks for clarifying. Can I simply email the letter of claim to [email protected] or does it need to be physically posted?

Has anyone had experience of going down this route at all? /assets/static/govuk-opengraph-image-dade2dad5775023b0568381c4c074b86318194edb36d3d68df721eea7deeac4b.png Make a claim against a person or organisation (Claim form CPR Part 7): Form N1 - GOV.UK WWW.GOV.UK Use Form N1 to make a claim against a person or organisation to settle a dispute. Includes notes N1A, N1C, N1D and N1(FD).

Thanks for that dx100uk- I wasn't aware of that. I'll learn how to convert to PDF for future posts. Much appreciated. Oli

Please see attached my Letter of Claim which I intend to send to Evri. Would you recommend emailing to [email protected] or does it need to be physically posted via recorded delivery? Many Thanks. Evri Parcelnet Limited Capitol House 1 Capitol Close Morley Leeds West Yorkshire LS27 0WH 03/04/23 Dear Evri Parcelnet Limited, Re: Letter of claim : Missing parcel xxxxx (Packlink ref: xxxx) RE: Lost parcel with a value of £139.95 Email Reference: xxxx Packlink ref: xxxx On 06/02/2023 I used your service to send a parcel under the above reference number. The parcel was received at the ParcelShop 06/02/23 15:50pm. The following day on the 7th February 2023 19:49pm, the parcel was being sorted at the local depot. On 08th February 2023 at 02:30am the parcel was at your hub being processed. On 09th February 2023 at 09:56am the parcel was reported as delayed with a statement confirming I would be informed once it had been sent out for delivery. Finally on 25/02/23 06:45am the parcel was confirmed as lost by Evri Customer Services. Through your negligent handling of the delivery, the parcel did not arrive at its destination and as illustrated above, you have since declared that it has been lost and/or damaged. Please receive this letter as my intention to inform you that I'm proposing to take legal action against you and if you do not reimburse me £139.95 being the full value of the parcel which has been lost by you plus the wasted costs of delivery. If you decline to reimburse me, then will apply my third party rights under the Contracts (Rights of Third Parties) Act 1999. If I do not receive a satisfactory response from you within 14 days from the date of this letter, I will issue legal proceedings against you in the county court without any further notice. Yours Sincerely,

Here is my response from Evri, essentially sending me over to Packlink. Is the next stage for me to submit a letter of claim to Evri? Thanks in advance. Thank you for getting in touch with us regarding parcel **********. Thank you for contacting our CEO, Martijn De Lange. My name is Tariq and Martijn has asked me to investigate this matter on his behalf. First of all I would like to begin by apologising for this parcel not being received, which you would now like to claim compensation for. I understand your frustration with this matter and if I was in your shoes, I would not be happy about this either I can see that you purchased the shipping label for this parcel via Packlink. While your parcel was sent using the Evri network, Packlink are regarded as the carrier in this situation as they provided you with the shipping label. This means that any claims for parcels which have become lost, damaged or delivered late will need to go directly to them so they can discuss the appropriate next steps with you. I have added a useful link below to assist you: Packlink Help Centre: https://support.packlink.com/hc/en-gb If you need anything in the future, please contact your Evri Customer Service Team and we’ll be happy to help. Kind Regards

Afternoon here is my 'Letter of Complaint' I will be sending via email to Evri CEO at [email protected] Any advice/ thoughts in advance are appreciated. Many Thanks 28/03/23 Dear Evri Parcelnet Limited, I am writing to complain about the loss of my parcel (numberXXXXXXXXXXXX) and seek full reimbursement. Below is a summary of my experience with your courier with the specific timeline of events: 06/02/23 I used your service to send a parcel under the above reference number. 06/02/23 15:25pm We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it. 06/02/23 15:50pm We've received your parcel at the ParcelShop and will be collecting it shortly 07/02/23 19:49pm Your parcel is being sorted at the sender's local depot 08/02/23 02:30am We're processing your parcel at our hub 07/02/23 14:55pm Your parcel is at the delivery depot and we'll let you know when it's out for delivery 07/02/23 19:49pm We've received your parcel at the ParcelShop and will be collecting it shortly 09/02/23 09:56am We’re sorry your parcel has been delayed. We’re working to getting it on it’s way on the next working day and we’ll let you know once it’s out for delivery 25/02/23 06:45am Confirmed as lost by Evri Customer Services ‘Thank you for getting in touch with us regarding your parcel and for advising us that your parcel has not been received. I have conducted an extensive search and unfortunately, our tracking system is currently unable to locate your parcel. Due to the amount of time that has elapsed since we last received a tracking update, I must unfortunately deem this parcel unaccounted for.’ The fact that your tracking system is simply ‘unable to locate’ my parcel is unacceptable. To this specific point, as the parcel was either lost or stolen whilst under your care, I am submiting this formal complaint to claim full compensation for my missing parcel with a total value of £139.95 Please note that I will not be approaching Packlink regarding this issue and I will not be accepting your refund of postage or standard £25. I look forward to your swift response to this matter. Yours Sincerely,

Thanks a lot- will read through the subforum and see what advice I can use.

Afternoon Everyone, On Feb 6th I sold my Playstation 4, 2 games and a controller on Ebay for a sum of £139.99 I sent the package with Evri to the buyer (sent from me in North London to South London) and declined any sort of insurance- hindsight is brilliant! The package's tracking ceased to be updated on Feb 15th and after enquiring with Evri via their chat bot system- impossible to speak t a human- they confirmed after a number of days that the item had been lost and is unrecoverable. I have been directed to Packlink in order to submit a loss/damage claim which I believe will result in me receiving the standard £25 compensation. Having looked at the threads on this site I have seen that I am definitely not the only person who has suffered a similar situation here. My question is do I sit and accept their £25 compensation of is there a pathway which I am likely to receive my money back from Evri/Packlink? During tough financial times for so many of us right now I am reluctant to simply lose out on my Ebay sale but if I am going down a road without any hope of success then all I can do is take the £25 and never use Evri again. Thanks so much in advance for any advice or help. Oli