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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Directions Hearing Leeds


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Despite accepting their offer 2 weeks ago and reminding them that time was of the essence still not had any funds returned.What now, do I turn up for court,ring the court on Monday and advise them of the situation or sit back and wait hoping the cheque will arrive sometime in the future.

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Hi Zebby, I'd tell them you'll be going to court if they do not pay you. Thats what i've told barclays...

Jenny

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Hi Zebby, I'd tell them you'll be going to court if they do not pay you. Thats what i've told barclays...

Jenny

 

And asking the court to award costs based on their unreasonable behaviour to boot!

Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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Trouble is probably not enough time now to tell them and recieve a reply.I think I will probably have to write a letter to the judge apologising for the delay even if they do pay before court.I will point out that this is due to YBs obstructive and unreasonable behaviour and abuse of the court process. Here is a copy of my acceptance letter.

 

Response to settlement offer.

Without Prejudice

 

 

Dear Sir or Madam

With reference to your letter of the 18/01/2007 offering 1.£3055 and 2.£220 court costs, total £3275.

I can confirm that I am happy to settle for this sum in full and final settlement of claim No 6QZ73633.Please find enclosed signed acceptance letter. I will also sign and return to you the notice of discontinuance and a copy to the court, when I have cleared funds in my possession. I would remind you that time is of the essence as I will have to submit documents to the court no later than 30/01/2007.I trust that this meets with your approval. If it does not then I will continue with my claim in court on the 7/02/2007 at the Leeds Mercantile court.

Yours Faithfully.

 

And letter sent last week.

 

With reference to my letter dated 21/01/2007. As I have yet to hear from you regarding this letter and the Court date is fast approaching, I now have to submit Court Documents. Please find enclosed a copy of my Case Management Information Sheet submitted to Leeds Mercantile Court.

 

 

Considering these letters, do you think i am still entitled to go to court.After all nothing has changed they havent paid me what I am claiming for?

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Can you ring your bank monday? If you can, tell them you want the chq by tues am. If not then still go on wed...nothing has changed except them messing you about even more. Which bank are you claiming against?

jenny

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Its Clydesdale trading as Yorkshire bank. I will try but judjing from other threads they dont answer the phone in legal dept and usually give you the run around once they realise its bank charges. They give you a number to ring then you find out it is an answerphone. For those of you who think Barclays are difficult.Try going up against this bunch they are the worst of the lot.They were the last to pay anyone out and always take it to the wire and will use any trick in the book,from losing letters saying they never got them.To blaming their own staff.They will even forget to defend saying they didnt get letter from court and applying for judjments to be set aside,and being successful in getting the set aside :evil:

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My view is to not to chase after the banks, send your letter and unless they ring you with confirmation the money is cleared into your bank go to court and just explain to the judge.

 

The banks are the ones in the wrong and you are running around after them, or it appears to me that way.

 

This happened to me with a claim for non-compliance.

 

i received the info i had asked the court to enforce the morning of the hearing. I went and had a nice pleasant chat with the judge case closed.

 

Please don't get stressed about it all make sure your side of things is nicely buttoned up and let the bank worry about their side.

 

As long as you act in good faith then you are in the clear, and may even get costs awarded to you based on the banks unreasonable behaviour.

 

HTH

 

Glenn

Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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Thanks for that. I will ring the court on Monday and inform them of Yorkshire banks behaviour. Just out of curiosity, what would happen say a bank made an offer and someone accepted as full and final,the date for court passed and they still didnt pay. Would the whole process have to be started again,bearing in mind their offer letters are always written without prejudice

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zebby if you haven't got the money in yours hands then turn up at the court.

Jenny - RESULT!!!

Fax/email seemed to galvanise actions. Had a call from a Mr Charlie Sparling (sounded city type but doubt very much they will be getting "city" bonuses this year)

Offered FULL and complete settlement, no half amounts or nearly deals - even included the additional costs I had itemised.

We had a little trouble getting faxes through for settlement letter (confidentiality clause deleted) but got there in the end. He left a message to say that he would send cheque anyway, even though he had not got the signed agreement back. Apparently an electronic transfer "is more difficult than you might suppose" - yeah right Charlie, what complete BS.

Promised the cheque would be sent special delivery and arrive tomorrow (Sat) "oh I'm not sure about special delivery on a Saturday" Yeah right Charlie, what you really mean is you haven't a clue that most people in the real world actually work on a Saturday.

Letter to court once I get cheque.

Thanks for info Jenny.

Tempted to turn up Wednesday if I have time anyway since its only 5 mins walk from work. Could still be some squirming defendants.

Right on to Abbey National and assist in the OH's claim against Halifux.

 

Revenge is a dish best served cold - with a lovely bottle of Bolly. Thanks Barclays.

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Well Done CrispDust............You deserve it..I was promised delivery of chq by Tues. he knows i'll be there wed if i dont get it. Again congratulations.....roll on the next one. Here comes 2nd barclays and alliance and leicester YEEEEEEEEES!!

Jenny

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Hi everyone, sorry about my rant earlier, just had to get it out. Definitely a mixture of excitement and annoyance.

 

Anyway, spoke to A L again today, should have my settlement transferred electronically on monday, but warned him if it is not there before court date I will be seeing him. I know he is only doing his job but come on he is talking three peoples worth of trash at the moment. Apparently I will incur legal costs of over £100,000 if I go to court on my second claim for contractual even though they have paid out the first for the same. I have given that boy too much airtime and that is that.

 

It was mentioned earlier that we were chasing the banks and that has been correct up to a point. I will not be calling again, if they do not I will see them wednesday.

 

Oh, by the way as soon as I receive funds this excellent site will be receiving a lovely donation.

 

This particular thread has been fantastic. Everyone helping everyone else and keeping people informed when the courts have not and it should be replicated throughout the site.

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Hi zebbydog

 

Why have you marked your letter 'without prejudice' Don't you want the court to know of it's content.

 

It may look like the writer knows what they are doing.....but they don't.

 

The ONLY time you should use it is if you don't want the contents known to the court. Your acceptance of their offer is NOT something you want to hide

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Well, hi all. I'm the last name on the list - just recieved notification today about being transferred to the Leeds party on the 7th! Would really appreciate advise on what to do as clearly I cannot get the Case Management Info Sheet to them 3 days ago! I'm (well, my friend who I'm helping) is the 79th name on the list. Around half are showing as settled. Any help massively appreciated. I have not filled out my court allocation questionaire yet (this did not have to be in till the 11th Feb) from the original court - is this now redundant?

 

Thanks again

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I've received a recorded delivery letter from Barclays offering to SETTLE IN FULL :D see here http://www.consumeractiongroup.co.uk/forum/barclays-bank/46690-junklunacy-barclays.html

Barclays Bank - Preliminary Approach for payment 03/11/2006

SETTLED IN FULL 05/02/2007 £1722

 

http://www.consumeractiongroup.co.uk/forum/barclays-bank/46690-junklunacy-barclays.html

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Dixie Dean,

 

The Court told me that the 7 days timing for submission of CMI sheet is not cast in stone. I suggest you take it in personally on Monday, or fax (phone them for a fax number) or Royal Mail Special Delivery (next day guaranteed delivery). There are example CMI sheet answers earlier in this forum. Be sure to ask for additional information CPR 18 and Disclosure CPR31.

CPR 59 says also to serve a copy of the CMI sheet on the bank.

I believe your AQ questionnaire is now redundant.

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Dixie: The AQ MAY not be necessary but don't take my word for it speak to the court. The Court "forgot" to notify me that Lloyds entered a defence back in November and therefore I never received an AQ. They have told me that the AQ isn't necessary as long as I send in the CMIS which I delivered personally last Monday. They're really helpful if you ring them up they'll give you the correct advice.

 

Anyone else: Has anyone settled with Lloyds yet, when I spoke to sechi et al last week they said an offer letter would be with me this week, it hasn't come so just wondered what experiences other people were having. Not panicking I have the court bundle ready to print but as others have said it's such a waste of paper 750+ pages (3 copies).

 

Koko

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Anthoni phoned me yesterday (on what has become known at work as the "Red Phone" or "Batphone", because Barclays do not have my new mobile number, muah ha ha) as I was preparing to flee the copshop for the pub across the road.

 

One of the first things he said was "we have verified your charges", which was all they really could say seeing as I still have every statement they have sent me in the 10 years the account has been open (and they know it).

 

He didn't bother making lower offers. Could have been a case of "Friday afternoon, so many still to dooooo!"

Barclaycard: LBA sent 06/09/06 - delaying response on 09/09/06 - reply mailed 20/09/06 - further delaying response 04/10/06 - partial refund 10/10/06 - responding with request for remainder.

Barclays: Preliminary letter mailed 20/09/06 - offer of £600 received 17/10/06 - rejected with modified LBA 19/10/06 - started MCOL process 28/10/06 - AQ filed December - transferred to Mercantile Court 26/01/2007 - Settled in full 02/02/07.

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Well done Sayonara, do we think Lombardi is getting stressed? Ha Ha Ha, he's only doing his job but WE ARE WINNING!!!

CONGRATULATIONS!!!!!

Jenny

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Excellent news that new cases are being added. It's going to make it extremely difficult for some of the banks to settle them before the Directions Hearing, so with a bit of luck the hearing could take place (I hope). I know people want their money, but we really need to get the banks into court.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I've seen the info on how to complete the case management info but I did not recieve the sheet from the court. Do I just need to call them on Monday or is there anything I can do before then? I think there is some mention of cut and pasting someone elses sheet but I can't just copy it and print it on plain paper can I? Or can I?

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Hi DD, i cut and paste the form from a thread on here into word and amended of course to my claim. Handed in a copy to Leeds County Court and posted a copy to Barclays. 2 days later i receive a settlement letter.

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Barclays Bank - Preliminary Approach for payment 03/11/2006

SETTLED IN FULL 05/02/2007 £1722

 

http://www.consumeractiongroup.co.uk/forum/barclays-bank/46690-junklunacy-barclays.html

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