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    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
    • To which official body does one make a formal complaint about a LPA fixed charge receiver? Does one make a complaint first to the company employing the appointed individuals?    Or can one complain immediately to an official body, such as nara?    I've tried researching but there doesn't seem a very clear route on how to legally hold them to account for wrongful behaviour.  It seems frustratingly complicated because they are considered to be officers of the court and held in high esteem - and the borrower is deemed liable for their actions.  Yet what does the borrower do when disclosure shows clear evidence of wrong-doing? Does anyone have any pointers please?
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Samsung Heatpump Dryer broke again


pumpytums
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Evening all, 

Another story of woe for a domestic Samsung appliance. 

 

We bought a Samsung Heatpump Dryer in January 2019 it broke about 6 months latter and they fixed it. Now its broken again child lock won't disengage as the touch buttons are now none functional so we have a 50kg £700 paperweight. 

 

I contacted Samsung thinking it had 5 years warranty turns out it had 2. They directed me to Martin Dawes as they provide very economical repairs.

 

So back to Currys I have messaged them requesting that they come and fix it as a £700 machine should last longer than 2years 10months. I hope that Currys will do the right thing (sorry trying not to laugh there) but if they don't does it matter who I get to look at the machine for a report? 

 

The machine is a SAMSUNG - DV90M50003X/EU.

 

Thanks in advance

 

 

 

 

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Interestingly I have found the part but this is not my job to fix it. 

 

3083892OH

 

 

WWW.SAMSUNGSPARES.CO.UK

Buy Samsung spares for your cooker, dishwasher, fridge, freezer, tumble dryer and washing machine. Authorised Samsung Dealer & Next Day Delivery available

 

 

£37

 

I bet the tracks have cracked. The dryer is actually in the laundry on a countertop so damage is very unlikely as the panel is 6ft off the ground. 

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At the risk of offending another one of our Caggers, which I seem to have done a bit of recently, you've been here since 2006. You made over 1000 posts and you still don't seem to understand that the warranty is meaningless and that your statutory rights are everything.

It makes me feel a bit tired when I realise how much time we spend here helping people free of charge and even the old-timers for some reason rather still don't seem to get it.

Also I'm gobsmacked that you think that after two years, Currys will do the right thing. Bless!

If you try to fit the part yourself and then you stand a good chance of losing even your statutory rights because I'm not aware that there has been any right to repair enacted so far – and even if such a right is enacted, I don't see how they are going to reconcile a consumer's right to repair with their statutory right to oblige the retailer to repair if an item is not of satisfactory quality.

Have you come up with a costing for the entire supply of the part and repair? (And by the way you should not supply the part yourself. It should be supplied and fitted by the same company – although it really is Currys responsibility)

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Hi,

Curry's maybe miracles do happen? No seriously though no I don't expect anything from them at all. I only contacted them so I can show that I have given them the opportunity to do the right thing we know it means nothing.

 

100% Warranty is meaningless apart from it takes less of my precious time to get the thing sorted maybe in a parallel universe Curry's fix everything for 6 years the way they should with a simple call.

 

I have never actually got a report done on a appliance that's why I asked if it matters who does it.

 

Very oddly the damn thing has started working again, buttons now functioning. So something is up.

 

As always thank you for your advice.

 

 

 

 

Edited by pumpytums
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I'm pleased that it has started working again.

If a similar thing starts happening again, then your first port of call is the retailer – always the retailer. The retailer – especially people like Currys will immediately try to fob you off with a warranty and also tell you that you have to contact the manufacturer.

This is simply passing the buck and they don't expect to hear from you again. However you should go against Currys. They have got a legal department which I think is called D & G which specialises in simply trying to protect Currys from having to honour their customers consumer rights.
As usual – and as with Hermes, for instance, they will exploit the cheap under resourced tax payer funded County Court system to place obstacles in your way and to force you to issue proceedings and when they realise that you are going to go the distance, they generally put their hands up.

However, by making it difficult for you they will have completely discouraged hundreds of other of their customers so even though it costs them much more than your claim is worth to defend against you and finally put their hands up, the bottom line is that they are quids in.

As far as I can make out, the only advantage a warranty might be that it is transferable to another owner – although you would have to check up the terms of the warranty. Also a warranty might cover you for accidental damage whereas your statutory rights certainly won't.

Other than that, the warranty simply serves to distract your attention from your statutory rights and to encourage a culture amongst consumers that if you have no warranty, you have no redress.

It's a nasty little scam that is practised by most retailers of white goods - and motorcars

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Most people simply walk away by new one because they are fed the story about the item being warranty and the particular defect not covered or else the warranty has expired – and those people swallow the story hook line and sinker.

Most people who come here know better

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