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    • Thanks FTMDave, I like the cut of your jib - I'll go with that and obtain proof of postage. Encouraging that NPE have never followed through and seem to blowing hot air, let's see where they go after this   Regards
    • Please see my comments in orange within your post.
    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.   House or Flat? Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Again, points as above. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) Why serve a delapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease. I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to buy the freehold of the property. It's normal, whether it is a "normal" leaseholder or a repossession with a leasehold house, to claim this right of enfranchisement and sell the property with said rights attached and the purchase price of the freehold included in the final completion price. That's likely what the mortgage provider wished to do. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Redact and scan said evidence up for others to look at? Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. So this is dealt with then. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.  You wouldn't vary a lease through a lease extension. You'd need a Deed of Variation for that. This may be done at the same time but the lease has already been extended once and that's all they have a right to. The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved. The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there. Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Amazon book token appeal closed


BankFodder
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We have closed the Amazon book token appeal.

 

We'd like to say thank you to everyone who contributed.

 

We have a reservoir of about £150 worth of certs left and we are trying to identify more books on contract, DPA, disability discrimination and trusts which we think that we will need.

 

 

The book token thread is unstickied and is availbale for inspection by anyone who searches for it. However, it is locked.

We will post details of other books which we buy into the thread from time to time.

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Well I have to say that Dave and I were discussing ways of funding it. The expenses have run up quite considerably and we have to recoup some of our outlay.

 

We certainly do need to get some cash revenue and in fact we have contacted an accountant who is prepared to receive money into a client account for us.

We still have the problem of showing people how the money is being spent but yes, donations would be useful and very welcome.

 

We are also considering entering some affiliate programmes whereby if people want to buy certain things and click through our site then we would get a percentage.

 

However, we want these things to be relevant, and not contrary to the spirit of this site.

However, we haven't fully decided how this would be done yet.

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Could you not set up a paypal account for donations? I know i would be quite happy to make a donation and to be honest, knowing the work you guys put into this site i wouldnt be bothered about seeing how the money was spent. I am sure there are far easier ways you could make money!!

 

You really are doing an amazing job and I think a mention in the new-years honours would be appropriate!! Arise Sir Bank Fodder!! Maybe HRH would like to get some of her bank charges back?

 

Woolfie

Advice & opinions given by Woolfie are my own, and are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Guest Lueeze

Well if i gave you some money i wouldnt care how it was spent!

 

I can see the good work that is done myself!

 

Its obvious the donations will go on running costs...do people think this comes FOC?

 

Another forum im on has a special 'members lounge' that is available for people who have made a donation.

 

They do not say where the money goes, nor do another site that i know give explanations on the forum, we all assume its spent on running.

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How about T-Shirts and baseball hats etc etc I know i would buy one

Advice & opinions given by Woolfie are my own, and are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I like the idea of a donate button (into Paypal maybe).

 

I'm not too keen on the 'Members Area' though.

 

I think we would come to feel that those people deserve special attention, rightly or wrongly - and that would create a have-have-nots type situation which would go against the spirit that this site was set up with.

 

Secondly, that would be taking money from people who have already had enough money taken from them already by banks and big businesses, because they may feel that they would be getting a better 'deal' if they became a member.

 

The affiliates programmes look to be the best best, but not sure if they would actually bring any revenue in (or much in any case).

 

It does seem that the site is becoming more and more demanding (in no small part due to myself) - what with the new Newsletter going out soon. Our host will not allow bulk mailings, so I have set up my own mail server in my garage - there are running costs and software costs there, and as the newsletter grows, my bandwidth (normal ADSL) probably won't be able to handle the volume and we'll need to find a mail host for the bulk mailings, etc....

 

It seems never ending at the moment.

If you feel that we have helped you, or you would like to help keep this web site running so that others can continue to get their money back, please click the donate button at the top of the forum.

Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

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Add me as your friend on FaceBook - I need all the friends I can get :-(

 

http://www.facebook.com/profile.php?id=577405151

 

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How about T-Shirts and baseball hats etc etc I know i would buy one

 

I quite like that idea.

 

Not only would it bring in a bit of cash towards the running, it would also promote the site so that more people can get their money back - although, I doubt many people would wear them; they may feel embarressed about their situation and may not want to publicise it.

If you feel that we have helped you, or you would like to help keep this web site running so that others can continue to get their money back, please click the donate button at the top of the forum.

Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

------------

 

 

Add me as your friend on FaceBook - I need all the friends I can get :-(

 

http://www.facebook.com/profile.php?id=577405151

 

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How about T-Shirts and baseball hats etc etc I know i would buy one

 

We might get around t that one day - but we have no time to divert to make those kinds of arrangements.

 

I can't imagine that the revenue would ever becoome significant but I was saying to Dave to day that if it did become big enough, the first thing we would do would be to hire some permanent secretarial staff - but at the moment, it owuld be nice just to cover the running costs.

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Guest Lueeze

Alot of Forums have a donate button linked to paypal or worldpay!

 

No one objects to it!

 

Your growing so rapidly that you have to cover costs, or youll end up worse off...

 

Just till the other ideas get sorted through you could add a button perhaps, short term, at least you might get a few quid come in from it sooner rather than later?

 

Also I alswys have funds in my paypal as i sell on ebay so donating for me would be better cos that way it doesnt come from my bank balance so to speak!

 

Hope you find a solution anyway!

 

Lou x

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although, I doubt many people would wear them; they may feel embarrassed about their situation and may not want to publicise it.

 

They might do if the message was right:

 

I'm not an Abbey plucker

I'm an Abbey plucker's son

And I'll keep on plucking Abbey

'til the Abbey plucking's done

 

 

Might need a big T shirt, though 8-)

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It may go some way to un'stigmatising' debt in this country - we could start a national debt-reducing-charges-got-back t-shirt wearing day.

 

(or something like that!)

If you feel that we have helped you, or you would like to help keep this web site running so that others can continue to get their money back, please click the donate button at the top of the forum.

Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

------------

 

 

Add me as your friend on FaceBook - I need all the friends I can get :-(

 

http://www.facebook.com/profile.php?id=577405151

 

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Dave I wanted to send you £100 in book tokens, how can I do that now. If you PM me an address I can send a cheque if you want?

First Direct, £4031 Recovered

Halifax, £953 Recovered

MBNA Credit Card, £120 Recovered

American Express, £160 Recovered

Coming Soon......

Blackpool Council, £190 in unlawful parking tickets

Carstoppers. £50 from the cowboy clampers

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Guys - we did suggest to you a couple of weeks ago that you set up an NPO (Not For Profit) and this would enable you to receive money donations that would cover costs in a legitimate and straightforward way. As with others, when I get my money from the bank, and subsequently donate a %age, I have no issue with how it is spent. I am confident that it will be spent wisely, and in a socially responsible/considerate way - and if it just ensures that this site is funded properly I would be more than satisfied...:-)

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I like the idea of a donate button (into Paypal maybe).

 

Not convinced paypal is the best option, they are as much of a rip off as the banks. Would think something like Nochex would be better! Many consumers have had huge problems with paypal.

Do you have a website? Add the following code to add a link to The Consumer Action Group:

 

<a href="http://www.consumeractiongroup.co.uk"><b><font color="#FF0000" face="Verdana, Arial, Helvetica, sans-serif">The Consumer Action Group</font></b></a> - <font color="#FF9900" face="Verdana, Arial, Helvetica, sans-serif">Reclaim your rights as a consumer and reclaim your unfair bank charges! Free site with letter templates and helpful forum.</font>

 

_____________________________________________

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I'd be happy to donate! If it keeps the site up and running for people like me who are clueless and need the help that you guys offer, then it is well worth it. I mean think about it - how much would we get charged for a 'consultation' fee by a solicitor just to get us as far as making a first request for the refund? It would be a shame if this site had to close because it became too popular.

Abbey National - Prelim request 15th August 2006 £1275.50 offer of £299 - declined

Nat West- Prelim request 15th August 2006 £235.00 refused refund

MBNA - Prelim request 15th August 2006 £704.00 offer of £300 - declined

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Not convinced paypal is the best option, they are as much of a rip off as the banks. Would think something like Nochex would be better! Many consumers have had huge problems with paypal.

 

They have, but not in the way that this idea would work.

 

With this, members donate into the account, there is nothing that can be claimed as not being supplied, so CAG would have nothing to fear...

 

PayPal's problems tend to stem from it's inability to protect buyers and sellers, and the awful charge-back proceedures. Neither of these are issues that would affect CAG if it were to set up an account.

 

Which, by the way, I think is a great idea.

  • Confused 1

..

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Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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I mean think about it - how much would we get charged for a 'consultation' fee by a solicitor just to get us as far as making a first request for the refund?

 

Just out of interest I phoned one of the many companies offering the service of reclaiming bank charges on the consumers behalf. They charge £75 per hour and would want 15% of settlement!!

Advice & opinions given by Woolfie are my own, and are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Personally, I think car window stickers would be a great idea.

 

We could get them designed and made, and sell them, thereby making money for the site, AND advertising the site!

If you found this post useful, please click on the "scales" icon in the bottom left of my post and say so!

 

The opinions of this post are those of monkey_uk and do not constitute sound legal advice. I am not a lawyer.

--

 

Halifax Unlawful Bank Charges: S.A.R - (Subject Access Request) Sent 28/02/07 - CC Statement's rcv'd 18/04/07 Bank a/c statements rcv'd 19/04/07

 

 

 

First Direct Unlawful Bank Charges: Settled in Full 12/05/06 | £2235.50

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hiya guys

 

i would be happy to donate money in whatever way you would prefer, just let me know, its the absolute least I can do for all the hardwork that you put into this site and all the advice that you give etc, without you guys, I would never have attempted to recover the bank charges that I have incurred. You have put such an incredible amount of effort and work into this site, not to mention that you probably don't get too much of a social life with the work that you do on this site!! OOH, I could send you some beer/wine or something?!

 

if I can help in any way, please just let me know, I would be more than happy to help in whatever way I could and if you're ever looking for a legal secretary ...:wink:

 

many thanks, lou xx

Abbey claim: £972.00; Req for Refund letter sent 22.05.06

HSBC claim: sorted!

Citibank credit card claim: sorted!

Abbey/MBNA credit card: sorted!

Smile credit card: 2nd LBA sent 09.06.06

Capital One credit card: sorted!

..........................

Parachute deployed and everything moved ... GO GET 'EM !!

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I personally like the T-shirt idea. Alway looking for a different type of t-shirt to wear :)

Probably as it is the poster that soctia put together would be too wordy but you could certainly put the logo and the web site address on and maybe a few bits of text. Though getting them printed would take some effort, setting up online sales and distribution would take a lot of effort. Also, would take some money upfront to get them printed, which would be as problem too. So maybe a t-shirt is not such a good idea yet?

 

Just had a partial offer, so am hoping for the full amount soon, so would like to be able to make some contribution.

 

Neil.

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