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    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
    • Atsushi Katsuki tells the BBC the firm sees the sober generation as both a risk and an opportunity.View the full article
    • Yes you should take this view, but this is nothing to worry about you will be fine. you have a very well edited WX im sure although I haven't actually looked at it because I can't seem to work out which one is the new one anymore, although I do remember something previously. however if i remember it right its just a lost parcel via packlink and no insurance which frankly is pretty straightforward and should be a copy of farooq v evri. Have I understood the case right? Please tell me if not as there is rather a lot on this forum
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Natwest Blocked my card whilst on Holiday


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I was on holiday in Italy and ran out of cash, so I used my Mastercard to withdraw cash 250 Euros, which I did successfully. The next day I was unable to withdraw cash at the ATM or use my Mastercard to pay for train tickets, hotel bills or meals! as natwest had blocked my card!

I contacted Natwest bank to give my mobile number so that someone could phone me and explain what is going on.To cut a long story short I had to curtail my holiday by two days and return to the UK. When I queried this, I was told that the fraud squad had put a hold on the account!

Has anyone been in this situation? because I am would like to compensation £250, for dennying me the ability to withdraw cash or use my credit card to pay for train tickets, hotel bills or meals!

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This happened to me once. I was in America and tried to use my credit card to settle my hotel bill. The card was denied. When I got home there was a letter waiting for me to say that they thought someone else had tried to use my card and had been unable to contact me to confirm whether or not it was me. Thats because I was stood in a hotel in the States trying to use my card!!!!!! I remember being very embarrassed and p-----d off at the time. I did make a call to them to complain at the time but they assured me that if there was irregular activity they put a block on the card until they can contact. Not much help when you are abroad with no contact number.

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Welcome to the site.

It seems because the Banks are generally agreed in refunding transactions that may be fraudelant they are tightening up on security.Heres a piece I found elaborating on this.

"

While banks are not required to reimburse customer accounts for fraudulent ATM/debit card activity, many do, and accordingly they have become particularly vigilant about detecting these transactions as soon as possible. Banks use computers and staff to scan incoming transactions for unusual patterns and will suspend activity immediately if they detect something amiss. Banks are particularly alert for foreign transactions, especially from certain countries with reputations for this kind of activity. When banks believe there may be fraud, they may shut down individual accounts, and in some cases, temporarily block all transaction activity from a particular country. Areas of Eastern Europe and Africa have seen problems, but so have England and Canada.

Unfortunately while consumers can take appropriate steps to safeguard their cards and PIN numbers, account security can be compromised. When an account is suspended for security reasons, banks and credit card companies try to notify the client by phone or mail, but a message may not reach travelers away from home. The first clue that something is amiss comes when they try to use the card. The second will be when strange purchases or withdrawals pop up on their statements.

Calling the issuer immediately to report the problem can minimize the damage. But what can a traveler do to minimize the potential for difficulties in the first place?

First, before you leave the country, call the toll-free customer service number on the back of your cards and report your travel plans, what countries you'll be visiting and the approximate dates. Ask if there are any regional security alerts that might affect you. Finally, get a regular phone number that you can call from abroad in the case of an emergency.

Second, never rely entirely on one form of plastic for payment. Ideally carry at least two credit cards and two ATM/debit cards issued by different institutions. Keep these spares in a secure place other than your purse or wallet. Take along a second form of photo ID in addition to your passport, as well as some backup cash or travelers checks."

 

 

 

So maybe you should look at any travel insurance policies to see if theres anything in there.

I would also add that its entirely at the banks discretion that they consider compensating you,I would certainly try and get it by sending them a strong letter together with any documentary evidence.

You could consider a small claims but if the bank can show that they made reasonable attempts to contact you and the account activity prompted the freezing action,then that would go for them.As usual they will quote their terms and conditions and say they did nothing wrong.It should be remembered that it would be very uneconomical for the bank to defend such action so as in the case of charges,you may want to look at that.

Maybe a strong letter with a suggestion of court if they do not refund you or certainly look at this,may bring a result.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Excellent advise from the moderator, I have travelled to many countries and never had problems with my credit cards . It seems since the introduction of chip & pin, the fraud systems detect changes in pattern and the card is blocked. I spent hours trying to contact them listening to endless muzak in the attempt to unblock my card with no luck and it was nota 24x7 number. I have just written to Natwest asking them why they do not inform their users of their fraud/emergency procedure and stated that I would like some ££ compensation. As a user I was denied the use of my mastercard, suffered embarrassment even though I had more than aqequate funds and for the lack of prior advise on their fraud/emergency procedures. I will let you know the outcome.

Msg for Stansfield5131

just received Natwest's credit cards notice of variation, and checked the back of my statement, no mention of a 24hr number for fraud/emergency. Why do they make it so difficult for us to contact them?

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Hi have moved your thread into Natwest from Welcome.There may be other users here who have experienced the same as you.

If you do decide to claim compensation you will need to read up on Cobbetts responses to litigation.....something I am sure you will need to be extremely well briefed on ha ha !

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 4 weeks later...

I complained to Natwest and asked for £170 compensation, which was approx the amount I was denied withdrawal (250 euros). I mentioned that I consulted CAG for advise. Just received a letter from Natwest Mcard offering me £50 and 300 airmiles as a good will gesture. They do claim that they tried contacting me, but have provided no vmail evidence. It was worth writing to them, thank you for your support.

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