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Cancelling Virgin Wi-Fi contract, guidance/advice needed


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Hi, 

 

I am moving out on the 23rd January and am going through the process of letting all my utilities etc. know. I want to cancel my Virgin Wi-Fi contract. 

Note - my contract is £30.50/month but goes up to £44.50 on the 27th February. 

 

While looking online, I saw that there was a "note" saying "if you cancel before 26th February, termination fees may apply" 

 

I want to have my contract end on the 23rd January and avoid any fees (I'm moving in with a friend, and no longer need the services. However, Virgin don't cover the new address anyway even if I wanted to continue) 

 

Can I avoid all fees, and if so what process should I follow? I tried ringing and it just goes to "Sorry, this phone is in use at the moment" every time - unusual for a call centre, normally goes in a queue.

 

Thanks all, 

Ryan  

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1st March the new charges come into effect.

 

You can change or cancel your package at any time before 10/02/2021, without paying any cancellation fees. Visit virginmedia.com/pricechange to find out more.

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