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    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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T-Mobile Woes...


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I've been with T-Mobile since about 2002, and have been a good customer since then, paid on time etc.

 

My bills have been going to my old address, and all I get at my new address are reminders to pay. This month I received a threat of line suspension letter if I don't pay and overdue amount of £111! My bills are rarely over £40 per month, and I don't even get the bloody bills themselves!!! :-x Apparently this is made up of WAP usage, which I don't use, but has apparently come from my phone. So someone has used it. Of course, they won't remove the charges.

 

In addition to this, in the last three months, the following have occured:

1) I have asked for my priceplan to be changed twice. This has never happened, and they funnily enough don't have any record of me calling to ask this.

2) I asked for my billing date to be changed for my new job. Never happened.

3) I don't get any signal at home. The phone does make an attractive paperweight however.

4) They charge me £3 to not use DD. Grrrr....

 

Anyway, I want out of my contract, because I've had enough of their nonsense, but they won't cancel it until I pay the £111, which I dispute.

 

What can I do to get rid of these t055ers??

 

Thanks

 

Alex

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please be careful here, this is very similar to the circumstances I had with vodafone. I made similar arguments to them at them time - shouldn't pay, won't pay etc.

 

no then - on the basis that mobile phone companies are not regulated by Consumer Credit Act, they can put a 'default' on your credit file with hardly any hurdles. If I could have my time again, I would have just paid it - sticks in my throat I know but the impact of the vodafone default has cost me ten times the original disputed amount not to mention time/energy etc.

 

my advice, if you can pay it - do.

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well there's the issue -

 

if you don't pay, they will default you.

If you can show that they have charged you for a service you haven't used e.g. WAP then maybe? but none of the others appear to be a breach of contract, crap customer service yes, breach of contract no!

 

it's a big risk though, removal of defaults without recourse to the Consumer Credit Act is a big ask.

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OK. Here is what I sent them:

 

I was a happy customer of T-Mobile, and now I wish to leave because you have not kept to your side of the contract, for the following reasons:

1) I have asked for my priceplan to be changed twice to the Relax 25 PricePlan, at the time of renewing my contract and after. This has not happened, and you have no record of me requesting this. This has impacted on me financially.

2) I asked for my billing date to be changed, so my payments were due at the end of the month, in October. Not done.

3) I have no signal at my current property.

4) I was never informed to reinstate my Direct Debit or lose my half-price line rental. Again this has impacted me financially.

5) A recent bill for over £111 included mobile internet. I categorically state that I do NOT use mobile internet.

I have been a good customer of T-Mobile for over four years, yet the company are unwilling to resolve these issues with me.

 

And now their wonderful reply...

 

Hello spinningfish

Thanks for your email about leaving T-Mobile.

I'm sorry to hear that you want to leave because you feel that we haven't actioned your requests.

I realise that this is important to you and I'm pleased you've emailed me to help.

I tried to call you about this today but you were unavailable.

You advised in your email that you asked to change your price plan to Relax 25, at the time of renewing your contract and after.

I've checked your account today, and I can see that you did ask for your price plan to be changed to Relax 25 on 27 July 2006. However, as we'd just changed your bill cycle date, you were advised that we were unable to change your price plan at the same time.

You were advised to call us again to change your price plan, however there are no notes on you account to advise that you called us again to do this. This is why your price plan hasn't been changed.

You mentioned in your email that you have no signal at your current property, I can see from checking your account that you've recently moved address.

I've checked the post code in this area and it does show that indoor coverage in this area is poor. However outdoor coverage is good, so you'll still be able to use your phone outdoors.

I'm sorry if you weren't advised that you'd need to reinstate your direct debit to receive your employee discount. I can understand that the upset this has caused.

When your employee discount was added, you should have been advised that you always need to have a direct debit set up to receive this discount, as this is part of the terms and conditions of employee call .

We did send you a text message to let you know that that you had 28 days to set up your direct debit, otherwise you'd loose your discount.

Because you didn't call us to set up your direct debit, your discount was removed from your account.

You also advised that you received a bill for £111 (including VAT), this bill included mobile internet charges which you advised you don't use.

I've checked this with our technical team for you today and they've confirmed that you phone has accessed these websites. You phones IMEI number has shown up as accessing these sites, and therefore it's impossible for you to have been charged for something you haven't used.

If these sites haven't been accessed by you, then it may be possible that someone else has used your phone to access this information at your expense.

As you account is in collections at the moment, I'm afraid that I'm unable to process a cancellation on your account.

You'll need to pay your outstanding balance of £169.68 (including VAT), before this can be processed.

As you account hasn't come to an end yet, we'll have to charge you a cancellation fee. This is currently £299.55 (VAT exempt).

This fee goes down the closer you are to the end of your contract, which ends on 4 August 2007. This is because you upgraded on 4 August 2006.

You might want to think about changing your plan for the remainder of your contract. You'll be able to discuss changing your plan with our customer services team. You can call them on 150 from your phone or 0845 412 5000 from a landline (charged at local rates. They're open every day from 7am to 10pm.

If you do decide you still want to leave us you'll need to give us one month's notice. And you'll need to call us to arrange this. You can contact us on the numbers mentioned above, but you'll need to speak to our retention team. They're available every day from 8.30am to 10pm.

 

I realise that this wasn't the answer you were hoping for but I hope I've explained things clearly for you today.

 

Thanks for taking the time to email me, I hope you'll reconsider closing your account.

If you have any further questions, don't hesitate to reply to this email or you may find the help you need by visiting http://www.t-mobile.co.uk/Dispatcher?menuid=faqPage .

Kind regards

 

Lindsay

Customer Services

T-Mobile

I actually moved address in May, if anyone was wondering.

Is there anything I can do to rid myself of these incompetant wretches?

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Thanks for taking the time to email me, I hope you'll reconsider closing your account.

If you have any further questions, don't hesitate to reply to this email or you may find the help you need by visiting http://www.t-mobile.co.uk/Dispatcher?menuid=faqPage .

Kind regards

 

Lindsay

Customer Services

T-Mobile

 

I actually moved address in May, if anyone was wondering.

 

Is there anything I can do to rid myself of these incompetant wretches?

 

as I said in a previous post, this is certainly frustrating but if the bulk of what they have said in thier e-mail is true, then you are merely the victim of unsympathetic customer service and not a berach of contract.

 

If the contract you signed (or agreed to online or over the phone)contained the exit costs (or a formula to calculate these costs) described then I'm afraid they are correct - and they know this and that is why they can afford to give you a £200 (or similar) handset at the start because you will pay far more than that through the life of the contract.

 

sorry to be the bearer of bad news, but in answer to the quoted question above is "yes - pay them"

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Hello again

 

You may have read my other post regarding T-Mobile! Basically, I want to end my contract with them, for one reason or another, and I am happy to pay the early termination fee, as I'm sick to death of them. :mad:

 

I do owe them money from last month's bill, and as such, my line is suspended from making outgoing calls. Because of this, T-Mobile say they cannot cancel my contract, and that I will need to pay both this month and last month's bill before I can give them one month's notice to cancel my contract. In addition to this, I cannot change my priceplan, for that last month, for the same reason. :-|

 

I've looked through their T&C's and cannot find this stipulation anywhere. I've attached the link here: http://www.t-mobile.co.uk/pdf/files/tcs_cvn_52_servupg.pdf

 

Can you guys give me your verdict on how to proceed? :confused:

 

Thanks

 

Mr Fish

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I would of thought they can go ahead and cancel your contract and apply the necessary charge including your outstanding billing amount - i would call and TELL them whats happening, dont accept them saying "Oh but we cant"

 

O2 tried a similar thing with me - i just told them, im cancelling my contract (sent an email so there was written proof) here's my 30 days notice, forward the required amount and i'll pay it!

-----------------------------------------------------------------------

UNTIL MY CASES ARE RESOLVED/WON IM GOING TO KEEP MY SIGNATURE BLANK AS IM AWARE THE BANKS TEND TO TRAWL ON SOME OF THESE FORUMS AND AS MY CASE IS A LITTLE COMPLEX IT WOULD BE EASILY SPOTTED

 

DONT WORRY - THE INFO SHALL RETURN ONCE THE CASE IS RESOLVED/WON

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I've been having ongoing issues with T-Mobile, and desperately want to cancel my contract with them. However, I owe them money from last months bill, as I disputed some of the charges on etc, so my account is with there 'collections' department.

 

The long and the short of it is that T-Mobile refuse to cancel my contract until I have settled up the outstanding balance, yet their T&C's make no mention of this stipulation, which I keep telling them. They now say they agree with me re the T&C's, but their system won't allow me to cancel the contract.

 

Just to point out that I AM within my 12 month contract period, and am more than happy to pay the early termination fee.

 

What can I do??

 

I have posted a copy of the relevant section of the the T&C's below:

 

"7 When the Agreement ends

(a) You can cancel this agreement by notifying Customer Services you want

to terminate. If you are cancelling because we have increased a charge

above RPI or we have changed these conditions and that change is of

material detriment to you (see 2©(iii)), your agreement will terminate

immediately. We will refund credit on your prepaid account if before the

increase occurs you have written to us requesting that we disconnect

your SIM, and refund credit on your prepaid account at the time of

disconnection. Otherwise, whether you are within the minimum agreement

period or outside it, your agreement will terminate one calendar month

from receipt of that notice. You will be responsible for all charges including

the monthly charges up to and including the date of termination. You are

free to restore your agreement throughout the notice period"

Also, please find the link to the full T&C's here, in case I have missed anything!!

 

Thanks!!

 

Mr Fish

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I've been having ongoing issues with T-Mobile, and desperately want to cancel my contract with them. However, I owe them money from last months bill, as I disputed some of the charges on etc, so my account is with there 'collections' department.

 

The long and the short of it is that T-Mobile refuse to cancel my contract until I have settled up the outstanding balance, yet their T&C's make no mention of this stipulation, which I keep telling them. They now say they agree with me re the T&C's, but their system won't allow me to cancel the contract.

 

Just to point out that I AM within my 12 month contract period, and am more than happy to pay the early termination fee.

 

What can I do??

 

I have posted a copy of the relevant section of the the T&C's below:

 

"7 When the Agreement ends

(a) You can cancel this agreement by notifying Customer Services you want

to terminate. If you are cancelling because we have increased a charge

above RPI or we have changed these conditions and that change is of

material detriment to you (see 2©(iii)), your agreement will terminate

immediately. We will refund credit on your prepaid account if before the

increase occurs you have written to us requesting that we disconnect

your SIM, and refund credit on your prepaid account at the time of

disconnection. Otherwise, whether you are within the minimum agreement

period or outside it, your agreement will terminate one calendar month

from receipt of that notice. You will be responsible for all charges including

the monthly charges up to and including the date of termination. You are

free to restore your agreement throughout the notice period"

Also, please find the link to the full T&C's here, in case I have missed anything!!

 

On a seperate note

 

Can Mobile telephone contract's Early Termination Fees be considered Penalty Charging?

 

Are there any laws that govern how much one of these organisations can charge, and what their fees are based upon?

 

Thanks

 

Monsieur Poisson :cool:

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It's when the computer takes over, common sense is lost! It may be easier to pay the price asked, along with the penalty termination fee (which will probably be the line rental only until the contract ends). Once this is processed, you'll receive a cheque in payment of any refund, as long as it is over £2.40. (Although this might have changed). If you delay, it won't really effect your termination, as it will still terminate on the same anniversary.

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the charges you are disputing, please elaborate

post office WON 12/11/06

 

abbey.LBA sent 30/10/06.MCOL claim submitted 8/11/06.allocation questionnaire sent 16/12/06.schedule of charges sent 16/12/06.WON

 

2nd abbey claim SAR sent 3/1/07.WON.complaint letter sent 18/1/08

 

alliance and Leicester.WON

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The charges I am disputing are mobile internet GPRS charges which have apparently come from my phone. I never use mobile internet, so the only conclusion I can reach is that someone else used my phone without my permission.

 

I actually, at this stage, don't have the money to pay the bill, as I am about to start a new job and won't get paid until the end of January.

 

Essentially, what I am really cross about is that it is one rule for them, and another for customers. How are they allowed to breach their own T&Cs, and I can't do a bloomin' thing!?!

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Firstly, the phone can make GPRS data calls for a variety of reasons, and by default trhis is enabled (SMS texts use GPRS too). As to there being one rule etc, etc, well - it's their ball and ball-park, and whilst they are not known for perfect customer relations, it is hardly their fault you can't pay them. Whilst this doesn't help you, you need to ensure some form of payment is made to prevent your credit record being trashed for the next 6 years - and that's something you agreed to. Pay as You Go is a better alternative than contract when finances are tight.

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Basically, I want to terminate the agreement due to sloppy customer services, and will pay a final bill once they have cancelled the contract and sent it out.

 

My contention with them is that they won't cancel the contract as per their own T&C's.

 

I've got no problem in paying what I owe, once they cancel the contract and send me the final bill including their early termination fee etc.

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I doubt they will cancel a contract then send a bill, they'd be stupid to do so. You normally send them what they say it will cost to conclude the contract early, and in receipt of this consideration, they end the contract and your liabilitry. It's also worth endsuring as part of the negotiations, that as you are unsatisfied with their services you also want to ensure that once all requested monies are paid, no adverse data has been (or will) be supplied to third parties, and that all processing of your personal information will cease on termination.

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  • 2 months later...

Hello there

 

I ended my contract with Wee-Mobile, sorry T-Mobile, back in December, and they have issued me with a final bill, which I am disputing due to the charges they added to my account over the last four years.

 

I plan to issue them with a SAR, but obviously want them to cease processing my data in a negative way, ie to CRA's etc, whilst this dispute is being dealt with.

 

How would I go about doing this?

 

Thankyou, oh wise ones!! ;)

 

Mr Fish

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