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Everything posted by spinningfish

  1. Is it safe to assume that Lowell have done their homework this time???
  2. Hello all. A claim was issued against my wife by Lowell Portfolio, at the County Court Business Centre, back on January 13th 2021. Here are the particulars of claim: ·, 1) The Defendant entered into a Consumer Credit Act 1974 regulated agreement with Vanquis under account reference XXXXXXXXXXXXXXX ('the Agreement'). 2) The Defendant failed to maintain the required payments and arrears began to accrue. 3) The Agreement was later assigned to the Claimant on 23/09/2019 and notice given to the Defendant. 4) Despite repeated requests for payment, the sum of £3,767.11
  3. Thank you for your reply! I’ve just had the following response from Disney. Not great at all. Dear Fishy Thank you for your reply. We kindly confirm that Disneyland® Paris annual passes are usually non-refundable. However, due to the unprecedented situation with CoViD-19, the duration of your annual passes and their benefits have been extended by the number of days our Disney Parks were temporarily closed (123 days), starting from the original expiry date of your annual passes. As previously mentioned, we are unable to put an additional temporary halt on your ann
  4. Hello everyone. I'm sure that this particular forum is very busy at the moment, so apologies in advance for adding to it! In January 2020, we visited Disneyland Paris for my daughters birthday and we loved it so much that we purchase one of their Infinity Annual Passes, which basically gives you access to the park for a year, plus all the bells and whistles. The total cost for my wife and children was £758.67. All was tickedy-boo and we made plans to visit several times over the coming year. Obviously, Coronavirus arrived and then park closed. When it did reopen in July,
  5. Hahaha!! Oh, DX, what the heck do I do? Direct to dealer? Tell finance company it's within six months, so onus is on dealer to prove? Help!!
  6. Exactly what I told them. Apparently their inspection will determine whether the fault was there at the point of sale...
  7. I've just had this emailed from CarMoney. I'm so confused, I really don't know what I'm supposed to be doing and with whom. "Apologies for the delay in response. I have spoken to Oodle regarding the complaint and unfortunatly, they would require an independent report to be carried out on the vehicle. The burden of proof would lie with yourself. I can certainly help by giving you the details of Scotia, who is the company that we use." Everything I've read says that I did the right thing by exercising my rights under the CRA 2015 with the dealer. That was done within the s
  8. Thanks Andy. And as far as you can say, is the dealer misleading me by stating that he could only deal with CarMoney when I sent him the CRA 2015 letter, within the six-months?
  9. Just a point I've seen on Martin Lewis' website seems to suggest that Section 75 doesn't apply on a HP Agreement: "Hire purchase is not covered under Section 75, though the redress process is similar. If you have a complaint about something you bought using HP, try to resolve it with the supplier. It has obligations under the Supply of Goods (Implied Terms) Act to ensure that the goods are of satisfactory quality, and as described. If you can't resolve the complaint with the supplier, try the finance provider (the company you're making repayments to). It's also bound under the
  10. Good Morning DX Thanks for your reply. So, firstly, yes it is a Hire Purchase agreement. I have checked the contract this morning. And yes, they are fobbing me off with the nonsense about independent inspections etc, when the onus is on the retailer to prove the fault wasn't there at point of sale. So, the retailer has misinformed me regarding him only being able to deal with CarMoney?! I'm fuming about that. My family have had no car for weeks on that pretence. I did go to Jaguar first actually, as I didn't realise my rights, and despite the report, they only offered to pa
  11. Dear All Firstly, please accept my apologies for the lack of contact. I've been working in the Middle East for the last month and for whatever reason CAG was blocked on my hotel WiFi. So, you don't have to go through the whole thread again, here's a brief summary... Bought Jaguar XF from dealer on 16th February 2019 via finance arranged through CarMoney Ltd. Car failed entirely on the 5th August 2019 due to the long-term ingress of water into the Central Junction Box, corroding everything. Sent CRA letter to the dealership on August 14th 2019 - within six-months of pur
  12. Afternoon guys. Just received the following from the dealer I purchased from: Dear Mr Fish. Sorry to hear you are experiencing problems with your car. Unfortunately my contract of sale on this vehicle is with CarMoney Ltd and any issues or complaints will have to come from them. You can contact CarMoney on 0333 4564550 you will need your finance reference number for security. Kind regards David Wickes GCS Cars Ltd
  13. Exactly. I had absolutely no idea I had any recourse, hence me immediately turning to Jaguar.
  14. In fairness to myself, I didn't contact the original seller first, as I didn't realise I had any right to do so. The car was sold with three months free warranty and I thought that was my lot, hence getting in contact with my local Jaguar dealership first. Huge apologies for any confusion.
  15. Hi BankFodder I very much admire, and share, your passion for the 'little guy'! Just to clarify the timeline, and add the requested information, so there is no confusion: On February 16th 2019, I purchased the car from a general car dealer - GCS Cars in Thrapston. Paid partly by credit card, with the remainder on finance. Around ten days ago, the problem manifested itself and now the car does not drive. According to Google, it is a well-known and common fault, one that is known by Jaguar themselves as they have issued their dealerships with a Technical Bulletin and also designed ne
  16. Thank BankFodder. It would be great to have a response to hit back at them with. Also, thanks to you King for all your help. I love this forum!
  17. Ok, so two things have happened today. Firstly, email to dealer sent, with associated letter going out Special Delivery this morning. Secondly, I sent an email to the CEO of Jaguar yesterday evening, basically stating that if they have released a technical bulletin, plus have upgraded the components to ensure it doesn't happen again, then they recognise it is a design flaw and should fix it FOC. They called this morning and have emailed. The response: Dear Mr Fish Thank you for your time on the telephone to discuss your letter addressed to Sir Ralf dated yester
  18. Thanks guys! Very much appreciate your help!! Will keep everyone in the loop
  19. Thank you, BankFodder! Am I to assume that this is with the dealer I purchased it from? It has full Jaguar Service History, by the way.
  20. Sorry for the slow reply. So the car was purchased from a general dealership and collected on February 16th 2019. It was paid partly on credit card and the rest on finance. Yes it's a 2013 car.
  21. In February this year, I purchased my third Jaguar car, a beautiful 63 plate XF S Sportbrake and until recently had been very happy. Unfortunately, that happiness was not destined to last. Just over a week ago, I was using the washers to clean my windscreen and at the same time realised that my right foot was absolutely soaked. At that point, I had every imaginable error come up on the dashboard. Luckily, I was able to get the car home, but it was rather an anxious trip as I had my then twelve-week-old baby and three-year-old daughter on board. I contacted my local Jaguar deale
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