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    • just to be clear here..... the DVLA do not send letters if a drivers licence address differs from any car's V5C that shows the same driver as it's registered keeper.
    • sorry she is a private individual, the cars are parking on her land. she can clamp the cars. only firms were outlawed from doing it bazza. thats what the victims of people dumping cars on their drives near airports did and they didn't not get prosecuted.    
    • The DVLA keeps two records of you. One as a driver and one for your car. If they differ you might find out in around a month when they will send you a reminder as well as to your other half for their car. If you receive nothing then you can be fairly sure that you were tailgating though wouldn't explain why they didn't pick up your car on one of drive past their cameras. However even if you do get a PCN later then your situation will not change. The current PCN does not comply with the Protection of Freedoms Act 2012 Schedule 4 which is the main law that covers private parking. It doesn't comply for two reasons. 1. Section 9 [2][a] states  (2)The notice must— (a)specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates; The PCN states 47 minutes which are the arrival and departure times not the time you were actually parked. if you subtract the time you took to drive from the entrance. look for a parking place  park in it perhaps having to manoeuvre a couple of times to fit within the lines and unload the children reloading the children getting seat belts on  driving to the exit stopping for cars pedestrians on the way you may well find that the actual time you were parked was quite likely to be around ten minutes over the required time.  Motorists are allowed a MINIMUM of ten minutes Grace period [something that the rogues in the parking industry conveniently forget-the word minimum] . So it could be that you did not overstay. 2] Sectio9 [2][f]  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN does not include the words in brackets and in 2a the Act included the word "must". Another fail. What those failures mean is that MET cannot transfer the liability to pay the charge from the driver to the keeper. Only the driver is now liable which is why we recommend our members not to appeal. It is so easy to reveal who was driving by saying "when I parked the car" than "when the driver parked the car".  As long as they don't know who was driving they have little chance of winning in court. This is partly because Courts do not accept that the driver and the keeper are the same person. And because anyone with a valid motor insurance policy is able to drive your cars. It is a shame that you are too far away to get photos of the car park signage. It is often poor and quite often the parking rogues lose in Court on their poor signage alone. I hope hat you can now relax and not panic about the PCN. You will receive many letters from Met, their unregulated debt collectors and sixth rate solicitors threatening you with ever higher amounts of money. The poor dears have never read the Act which states quite clearly that the maximum sum that can be charged is the amount on the signs. The Act has only been in force for 12 years so it may take a  few more years for the penny to drop.  You can safely ignore everything they send you unless or until they send you a Letter of Claim. Just come back to us if they do send one of those love letters to you and we will advise on a snotty letter to send them. In the meantime go on and enjoy your life. Continue reading other threads and if you do get any worrying letters let us know. 
    • Hopefully the ANPR cameras didn't pick up the two vehicles, but I don't think you're out of the woods just yet. MET's "work" consists of sending out hundreds of these invoices every week so yours might be a few days behind your partner's. There is also the matter of Royal Mail.  I once sold two second-hand books to someone on eBay.  Weirdly the cost of sending them separately was less than the cost of sending them in one parcel.  So to save a few bob I sent them seperately.  One turned up the next day.  One arrived after four days.  They were  sent from the same post office at the same time! But let's hope I'm being too pessimistic. Please update us of any developments.
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@247homerescue broke glass oven door


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Well they must have it down as a Neff for some reason or other. I suggest that you send them an SAR straightaway. You could also phone them and say that you would like a copy of your application form by email – and they might send that to you and that would save a lot of time.

In the meantime you don't have an oven and frankly I would suggest that you make arrangements to buy a replacement of them and then we will try to help you sort out some kind of reimbursement once we know more about how the application was made and why they think it is a Neff.

I think that the fact that they appear not to cover Miele is going to cause some difficulties although the negligence by their repairer shouldn't be affected. Did you get the name of the repairer?

Also, I asked you when you first took out the policy and I'm not aware that you have told us

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Appliance Package Premium 7  £22 pm

 

image_2020-10-06_121646.png

 

 

https://247homerescue.co.uk/wp-content/uploads/pdf/appliance_cover.pdf

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Seems misleading when you have to click " Not covered" yet it states your plan covers electric ovens...every oven ever manufactured except 

Miele appliances, coffee maker and ladder fridges

 

Does " Miele appliances" include electric ovens ? :biggrin:

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Yes, that crossed my mind as well. It seems to me that appliances include ovens.
Looking at one or two dictionaries, I see that kitchen appliances includes ovens:

 

https://www.thefreedictionary.com/kitchen+appliance#:~:text=Noun,appliance for disposing of garbage

 

https://www.collinsdictionary.com/dictionary/english/kitchen-appliance

 

 

https://en.wikipedia.org/wiki/List_of_cooking_appliances

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I'm sure that they will use the exclusion to try and deny liability for everything. I'm sure that the best thing to do is to quietly gather evidence and see what really happened – and then make the claim.

I don't see that there is any special urgency - but as I've already suggested, I would urge the OP to go out and buy replacement oven and then will see how much money we can get back for it once the SAR has been satisfied – or the application form has been obtained by other means.

I'm still waiting to hear back from the OP as to when the cover policy was first taken out. I don't know why we don't have an answer to this yet. It could be significant if they have recently changed their terms

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20. GENERAL EXCLUSIONS :mod:

 

w. Any damage caused by the approved engineer in gaining access to the home due to the failure of the locks or removing an appliance or any equipment from its operation position in order to affect an emergency repair

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Well the damage to the appliance is an unenforceable term

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Sorry but there’s something I didn’t explain from the start.

 

A few months ago the oven door handle had come loose and one of the screws popped out on fell out into the slight narrow gap between oven and cabinet casing that can be seen when oven door is opened. screw fell under oven. door handle was left hanging down vertically On one side by one screw.  I told repair guy to be careful of handle but he blamed the breakage on the handle.

 

My husband just came home and the company phoned him earlier and said the repair guy admits breaking glass but it was down to the loose handle.

 

It seems strange that the handle could break the glass but I suppose it’s our word against his. What about the fact that our appliance is listed with them as neff?

 

We mentioned from the start it was Miele and have corrected them since when we noticed the report mentioned Neff. Surely they’re in the wrong for dealing with this if they don’t cover Miele appliances. They shouldn’t have agreed to come out and look at oven.

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Seems strange that the OP opted for this service when I cant see any provision for the application to ask what make and model of every appliance the consumer wished to be covered.

 

Im sure that 247homerescue wouldnt inadvertently enter the model as a Neff for the agreement to proceed...would they ?

 

Gets worse....

 

 

5. WHAT IS NOT COVERED

 

There are certain conditions and exclusions which limit your cover. Please read them carefully to ensure this service agreement meets your requirements for this form the basis of our service agreement We do not wish for you to discover after an incident has occurred that you are not protected for this incident.

 

17. DAMAGES

 

We will take all reasonably practicable steps to avoid damaging your home during the course of your repairs. We will fill in any holes and reassemble fittings and features as required but will not replace or repair any damages that were caused by the existing fault. We will only be liable to recompense you for damages caused by negligence of our engineer or instructed engineer. If damage is caused by the 10 manufacturers engineer we will not be held responsible. By agreeing to a repair, you accept that some slight property damage may be an inevitable consequence of the repair.

 

https://247homerescue.co.uk/wp-content/uploads/pdf/appliance_cover.pdf


 

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If you read our customer services guide and find a way of recording your calls, you might then try to have a gentle – very friendly call with the repairer again and direct the conversation in a way in which he agrees that he broke the door.

Once you have that then we can move forward. At the moment I think you are in difficulty because you don't have any concrete evidence and so it will simply just get very complicated over a six year old oven which it seems really shouldn't be covered by the policy.

Although this is the third occasion that I'm asking you when was the policy first taken out – you haven't answered so far and I'm getting a funny feeling that you don't want to tell us

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15/11/19 was when we took the policy out with them. And we have the £12.99 cover with them.

 https://247homerescue.co.uk/second-step/?groupID=7&planName=24|7 Boiler Basic&excessValue=95&paymentFrequency=12 


This policy doesn’t cover appliances but it does cover electrical problems and we thought that the problem with the oven was caused by the electrics as the fuse blew when we turned the oven on. that’s why we contacted them.

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Thats for Boiler Care and Central Heating...the electrical emergency cover would not cover your appliances. 

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I agree. You wouldn't be covered. However, 247homerescue seem to have disregarded that and they have sent someone out to deal with your oven – and presumably they knew that it was an oven.

I agree that you wouldn't be covered but on the other hand they sent out an engineer who broke the glass. The fact that he broke the glass has nothing to do with the applicability of the policy or otherwise.

I think you are in a position where you need to get evidence – by a call recording – that he broke the glass. Then you can proceed.

 

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they came out because we thought it was an electrical fault. Then they shouldn’t have proceeded to work out the £657 cost of repair and deem it to expensive to fix if we’re not covered for appliances.

 

Yet I don’t understand how they even worked out £657 with the incorrect model?

they should have told us that it isn’t an electrical fault and we’re not covered by appliances and say that they don’t deal with Miele.

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But did they......

 

Quote

Our Miele oven stopped working and tripped fuse. As we have boiler and electrical cover with HOME RESCUE  we called them and they arranged for a call out from 0800 REPAIR COMPANY costing £95 for call out.

 

 

Or did you Mazzh ring them and arrange it after they provided a Third Party Engineer phone number ?

 

The devil is in the detail :biggrin:

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No we got in touch with 247 homerescue who arranged an appointment with an engineer. The confirmation text was from 0800 repair.

 

£95 we paid was with 247 homerescue for excess

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Good that clarifies that point.....

 

So back to my previous post....

 

17. DAMAGES

 

We will take all reasonably practicable steps to avoid damaging your home during the course of your repairs. We will fill in any holes and reassemble fittings and features as required but will not replace or repair any damages that were caused by the existing fault. We will only be liable to recompense you for damages caused by negligence of our engineer or instructed engineer. If damage is caused by the 10 manufacturers engineer we will not be held responsible. By agreeing to a repair, you accept that some slight property damage may be an inevitable consequence of the repair.

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1 minute ago, Mazzh said:

£95 we paid was with 247 homerescue for excess

 

So not a call out fee as per your initial post ?

 

Quote

Our Miele oven stopped working and tripped fuse. As we have boiler and electrical cover with HOME RESCUE  we called them and they arranged for a call out from 0800 REPAIR COMPANY costing £95 for call out.

 

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Yet as the oven fault was not electrical and we don’t have appliance cover with them they proceeded to Quote an unrepairable figure based on an oven model that doesn’t exist.

 

Yet when we corrected them and told them it was Miele after they looked at oven they didn’t even say they didn’t deal with Miele appliances.  despite breaking oven door which I doubt will get resolved they haven’t dealt with things correctly.

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Then you either...... kick them into touch.....unless you wish to retain the agreement for your Boiler/CH.....Request a refund of the excess as the repair never happened.Request compensation for the damaged glass (that could go towards the cost of a replacement oven)This policy was never suitable for the type of claim you made.

 

Get the parts yourself as per the links I have provided earlier...and do it yourself...its really quite simple to fit an element and replace the glass.

 

Or scrap it and get a new oven ...not necessarily a Miele or a brand new one..reconditioned are quit good and cheap....simply measure the opening in the housing unit to make sure the replacement will fit....some newer ovens can now be connected with a 13amp plug and lead but if its a 30 amp direct wire its a simple task for a competent person or friend  otherwise get a tradesman to connect it.

 

Andy

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Frankly I'm struggling to make head and tail of it all. It seems to be a mess. I don't understand why a colour scheme was taken out which doesn't include ovens and yet home rescue seem to have it on file that there is a Neff oven. And that they proceeded to send someone out to repair the oven even though it wasn't covered.

I think if you're going to have any of anything, then you need to get the evidence which means an SAR and also a recorded call with the engineer. If the engineer self-employed or working for a company?
Your best target will be home rescue if you can get the evidence. On the other hand, you can decide that the whole thing is too much of a complicated mess and decide for an easy life as suggested by my site team colleague above

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