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    • I'm trying to unravel this – but I get the impression that there was no contract between you and EVRi and that you didn't even choose them but instead you decided use some third party parcel broker in the USA which organised the delivery. Is this correct? EVRi came into the picture because they would then eventually selected for part of the journey although you had no knowledge that it might be them and I suppose it didn't really matter as long as the item got to you. Secondly, I really don't understand the journey which this item made. You bought the item from somebody in the USA. They then were meant to dispatch it to you to another address in the USA but for some reason or other it came to the UK and then into the hands of EVRi at which point it was lost or stolen. More confusion here because you now tell us that EVRi marked it as being out for delivery but it was never delivered. This suggests that it was going to be delivered to a UK address but earlier on you said that it was going to be delivered to USA address. I think you need to look at the story. Maybe show it to a friend of yours who is not particularly where the details and ask them if they can make head or tail of it and then come back to us with clarification so that we fully understand. Also, I think we'd like to know what the item is, how was it declared, what was the value which was declared. You said it was a valuable item because it was rare and collectable. I gather from this that it is non-fungible. We need to understand more about this. Was an insurance policy purchased to cover it during the delivery process. I understand that this rare and collectable item be valued at £200. Have evidence this value. This could become very important. Also you have given is no idea when this happened. We need to understand the full timescale. There are a number of possibilities here including the possibility of the contract action against EVRi on the basis of your third party rights or an action for negligence but we need to know far more and we need to get a story that makes sense.   Finally, I understand that you have sent the letter of claim. What did it say? How much time did you give them? What did you expect to happen as a result of the letter of claim? Whatever the answers to those questions might be, clearly you had no idea how to proceed after having sent such a letter. A letter of claim is meant to be a serious threat of some legal action if some condition which you have stipulated is not complied with. You set a deadline for compliance and at the end of that deadline you issue the court action. Clearly you are not in a position to do that so your letter of claim is a bluff and undermines your credibility and it will find its way into the EVRi wastepaper basket – if it's not there already.  
    • Good morning. I just wanted to check something please. The other side have moved slightly and negotiated a full and final offer price to end this matter. I am happy with this. However, I want to make sure this is the end of the matter and am emailing the following over to them prior to payment. Is this enough to ensure they can come back for nothing else? Thanks -------------------------------------------------- Dear Sir.   With regards your last email below.   I am pleased to agree to the full and final settlement figure given below.   Can you confirm this payment will be in full and final payment with no further claim to be brought against me in this matter?   Best regards
    • 100% sure I didn't receive it, that why my first post is with the £100 letter.
    • Engine, the technology business Starling Bank was built on, has been busy launching banks around the world, from Romania to Australia.View the full article
    • use this your WS and inc this as an exhibit off to bed now 3 nights been up till 4am aurora watching wont be on too early as it's lambing season out herding with the dog. your WS main thrust is the debt would now be SB'd , the DN was filed xxxyrs+months after it should have been thus unlawfully extending  SB date to infinity. highlight their admittance regarding errors at that time period in your 'redetermination'  paragraph. agreements unreadable. would have already been written off due to SLC age write off criteria has they not issued the claim to stop the SB clock when they had no paperwork to prove their case in the 1st place. never earned over threshold. dx       Erudio - stopped sending email deferments won at FOS DRN-4141462.pdf
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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Half of order out of stock (no option to cancel) ***Resolved***


Dave421
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Is there anything under the consumer rights law about this?

 

I recently purchased 3 items off a website, a pair of flip flops and 2 t-shirts. The main thing I wanted was the flip flops. The t-shirts were added to make my order worthwhile as it was £4 postage. 

 

I received an email this afternoon telling me neither of the t-shirts were in stock which was due to a warehouse stock error. They gave me no opportunity to modify or cancel my order because of this. 

 

In fact it seemed they very quickly shipped just the flip flops around the time of sending me that email which appears to be because they knew I'd want to cancel (as it would be £4 postage just for a £6 pair of flip flops). Nobody would pay that amount in postage for such a low value item after all (t-shirts were £8 each so it made it worthwhile). 

 

They haven't been able to fulfill their part of the "contract" yet gave me no option to cancel. Now if I wanted a refund I forfeit the amount paid in delivery and have to send the flip flops back at my own expense...aka pointless. 

 

 

Edited by Dave421
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when did you receive the part order?

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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good

under GDPR you don't need an excuse to send anything back and cancel a whole order if within 14 days of receipt when ordered online.

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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The problem is returns postage.

They don't cover the cost so with paying to return it, I'd only receive £6 refund.

I'd have lost out on the £4 delivery fee and a few quid to send it back to them so not worth it. 

 

I wanted all 3 items to make it worthwhile paying £4 delivery.

They took money for all 3 items and delivery fee, then today said warehouse error and 2 items are out of stock (I got refunded). 

 

I don't want just 1 item, I'd have never bought that on its own as it's not worth the p and p.

They didn't give me any time to amend or cancel my order, even though it was their mistake as to why 2 of the 3 items weren't available. 

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sorry I meant CRA but you got the idea..

 

or you could do a chargeback on the whole sum and stuff 'em.

they can wave their arms all they like about returning the delivered product

but i'd simply ignore them.

 

dx

 

 

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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6 hours ago, dx100uk said:

good

under GDPR you don't need an excuse to send anything back and cancel a whole order if within 14 days of receipt when ordered online.

 

 

 

5 hours ago, dx100uk said:

sorry I meant CRA but you got the idea..

 

 

 

Consumer Contracts Regulations

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If you get an opportunity – refuse to accept the items. Then as my site team colleague said, begin a chargeback process. Send the supplier a letter telling them that you are rejecting the goods out of hand on the basis of your rights under the Consumer Contracts Regulations.  You are applying your rights in relation to distance selling

In fact under those regulations you would be entitled to recover your postage costs as well – but the easiest thing to do with such a small sum is to begin a chargeback process.

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Perfect, thanks. 

 

I've got a feeling it might be hard to reject them due to the coronavirus as it will likely just be left outside but will try that. 

 

Is there an exact thing in the CRA I can quote at then regarding not giving me any option to amend or cancel my order after they changed the contract? 

 

I will try and refuse it today, otherwise I will get that letter sent to them and start a chargeback. Would I say that if they want the goods back, they pay for postage?

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All sorted (posting how it went for others in future)

 

Yesterday after the notification of warehouse error, I sent an email saying about being unhappy about this 1 item being sent on its own without being presented with any option because of their mistake and having to pay full postage. 

 

No positive outcome was expected. 

 

Today to my surprise they've refunded the postage costs (this should have been done right away thus I expected a battle). 

 

Thanks again all. 

 

 

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  • dx100uk changed the title to Half of order out of stock (no option to cancel) **RESOLVED**
  • AndyOrch changed the title to Half of order out of stock (no option to cancel) ***Resolved***
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