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Dave421

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  1. All sorted (posting how it went for others in future) Yesterday after the notification of warehouse error, I sent an email saying about being unhappy about this 1 item being sent on its own without being presented with any option because of their mistake and having to pay full postage. No positive outcome was expected. Today to my surprise they've refunded the postage costs (this should have been done right away thus I expected a battle). Thanks again all.
  2. Perfect, thanks. I've got a feeling it might be hard to reject them due to the coronavirus as it will likely just be left outside but will try that. Is there an exact thing in the CRA I can quote at then regarding not giving me any option to amend or cancel my order after they changed the contract? I will try and refuse it today, otherwise I will get that letter sent to them and start a chargeback. Would I say that if they want the goods back, they pay for postage?
  3. The problem is returns postage. They don't cover the cost so with paying to return it, I'd only receive £6 refund. I'd have lost out on the £4 delivery fee and a few quid to send it back to them so not worth it. I wanted all 3 items to make it worthwhile paying £4 delivery. They took money for all 3 items and delivery fee, then today said warehouse error and 2 items are out of stock (I got refunded). I don't want just 1 item, I'd have never bought that on its own as it's not worth the p and p. They didn't give me any time to amend or cancel my order, even though it was their mistake as to why 2 of the 3 items weren't available.
  4. It's due tomorrow. I saw warehouse error email 10 mins after it was sent, then logged into my account to see the 1 item had been shipped on its own.
  5. Is there anything under the consumer rights law about this? I recently purchased 3 items off a website, a pair of flip flops and 2 t-shirts. The main thing I wanted was the flip flops. The t-shirts were added to make my order worthwhile as it was £4 postage. I received an email this afternoon telling me neither of the t-shirts were in stock which was due to a warehouse stock error. They gave me no opportunity to modify or cancel my order because of this. In fact it seemed they very quickly shipped just the flip flops around the time of sending me that email which appears to be because they knew I'd want to cancel (as it would be £4 postage just for a £6 pair of flip flops). Nobody would pay that amount in postage for such a low value item after all (t-shirts were £8 each so it made it worthwhile). They haven't been able to fulfill their part of the "contract" yet gave me no option to cancel. Now if I wanted a refund I forfeit the amount paid in delivery and have to send the flip flops back at my own expense...aka pointless.
  6. There isn't but when properties are built isn't it fair to say that if there's a boundary post in place, the fence would be built in front of that post on the land belonging to that home? So when it's sold the buyer is purchasing that fence on their land too? So generally they would be responsible for their fence? I guess I just grew up thinking the left side would always be down to me to maintain, unless as in this case, the fence is clearly located on someone else's land and it is known to belong to someone else. In the end the HA said I was given wrong info and that I was indeed correct that I'm not responsible for that fence due to the land it's located on and the owners of it.
  7. It's really too complex for me. I haven't even got the right tools. Plus I had a look earlier and there's a round...pipe screw/connector? The sort of thing you see under the sink linking pipes. There's a seal of some kind there and water is spraying out if that seal. When I pull the ballcock up, the water still comes out of the filler part (whereas it should stop if it's an adjustment issue?)
  8. Scrap the fence issue. I've sorted that but now it's just about the toilet situation with water loss through overflow pipe. Thanks
  9. Hello there. I'm a tenant of a housing association property. Recently I had an issue with the toilet flush system. It came under general wear and tear so they sent someone out to sort it. The guy was totally useless and on the first visit didn't have the right parts. The second he did but he bodged it. He didn't fix the flush issue but now it refills faster so I can flush again quicker. After he left, I was outside my home later that day and saw water dripping out of the overflow pipe. Concerned about this I took a look inside the tank. What happens is it fills to the peak level but doesn't stop. It carries on with droplets and eventually gets to the overflow pipe levels and comes out the side of the house. Of course, it's costing me money in water waste. Would I be due any compensation for this (to cover the definite increase in my next water bill)? It was the plumbers fault entirely. Possibly he didn't tighten some bolts enough. I don't want to touch it as if anything goes wrong, I become liable. (I've requested a repair job on this and still waiting for them to send someone round). My second issue is with a fence. As we know with terraced homes it tends to be the responsibility of the tenant/homeowner to secure the fence on the left hand side. There was already a fence on the left hand side which the neighbours (also HA tenants) had put up before I moved in. It's on their land on their side of the boundary posts. A few months ago they left, stripping the house bare and damaging the fence in the process. The fence is now pretty much broken completely due to this. The property has been empty since and so I've contacted the HA about it. They told me the fence is my responsibly and that's that. Actually is it though? It's not my fence. The former neighbours bought and put it up before I even moved here. So how can I be responsible for someone else's property? If the HA has accepted the property back, doesn't that mean the fence is now theirs? Do I have a case for being mislead into the tenancy agreement? As when I moved here, the housing officer told me the neighbours have taken care of the fence so I don't have to. Had I known I'd have to pay for a fence I wouldn't have signed the tenancy agreement (as I can't afford it) and I would have remained on the gold tier bidding system to find something else. Thanks
  10. So upon advice before, I sent her an LBA (I didn't sooner as after contact she would be making what seemed feasible excuses). I sent an LBA of which she dismissed and made a counter offer. I agreed to this as it seemed fair. Last month, less than half of her counter offer was paid to me. This month? I dread to think what it will be. It's £700 owed now. My question is.... Is it how I think it is? (Bear in mind as stated in previous post, this money was never lent to her, I trusted her to hold onto it until I had set plans in place to block my ability to gamble and get help with it) I pay the fee and refer to small claims. They then forward the paperwork to her. If she denies owing me that money, we go to a court hearing, of which I need to provide evidence. If she agrees she owes me the debt, then? She has 1 month to pay or has a CCJ? Who sorts out the repayment plan? Do the courts ask her for evidence of her earnings to suggest an amount? Also what is it with "attachment orders" ? Can I show she has been untrustworthy at repaying amounts and then ask the courts to contact her employer to deduct money from her wages before she gets paid? If she offers me, say £30 this month and I don't feel that is a fair amount, can I refuse it and just take her to court? Ideally I just need to know what happens with court, on her end? Does she have to prove she can only pay a certain amount a month? Or would it be where she offers what she thinks (after all her luxuries) she can pay and the courts accept and offer that amount to me? Thanks
  11. Ex gf definitely isn't a con to others. Well, her job I will reveal now is in the NHS. I definitely dont believe an elaborate plan was set up. More to do with.... had my money.... spent it without my consent, agreed to pay me back monthly. New bf = I, nor my finances are any priority (I could be mistaken, but I dont want to chance it as nobody knows the future. She could easily say "screw you" or whatever down the line). I have sent the LBA, looked at guides here (ty to all who advised). Knowing her it will be "oh Dave, he wont go that far" and all relaxed with it. I could whatsapp message her but nope, got the ball rolling now the proper way. Her dad, yep could message him in the meantime. I don't know. I might. If nothing is agreed with her though, the next step with legal action will be taken
  12. Thank you, sorry for rambling on. Would a whatsapp message suffice in terms of that letter? As when I said "she doesn't want to remain in contact", it's as in, I say something to her, she reads it. I get a 1 or 2 word reply, I reply. She reads it and doesn't reply. So it's changed from how it was say a month or 2 ago before she met her new guy. I can take a hint. I'm gathering a letter would be better like you mentioned? (Which I will prepare now). The 1 thing relevant to that is when contact went distant and I made demands for £300 a month, that's when her words were "some" (paid back each month). After, with my minimal knowledge of law and stuff I told her that otherwise it would have to go down the court route and involve her having a CCJ. She didn't seem bothered, making claims perhaps oblivious to the facts, that if bayliff's turned up at her's then they wouldn't be able to take anything as it's her mums house and that they would have to prove it's her belongings, not her mums. There was never any offer of a set payment each month and when I asked her, she kept saying "some, it all depends what I have left over". Or, because of her saying that (Which she didn't seem to take that seriously or be bothered about). Would that be reason to send the LBA now instead? Thanks
  13. Thank you again all. I'm actually finding it interesting and learning a lot in the thread so it's become quite an educational read. Just processing in my head the things mentioned. What I will say is if there is anything about her saying she's still holding onto it because she's worried I could gamble it... There comes the question of what money? As she's spent that money. Perhaps having no bearing but if I didn't give her that money to hold onto, and she had the leak and asked if she could borrow some money, I would have said no because borrowing implies spending and repaying it over time. Which is a bad mistake to make when it comes to ex's. When giving her the money we were still on good terms. We didn't end on bad terms at all and I gathered all it would be is give her the money, then get it back instantly on request. Only when she found someone else did the good terms end and I feel with the now non existent contact, I can't trust her to keep to paying me back bits each month. Anyway. The police might be rocking it a bit too far for now and if possible I wouldn't want to go down that as I'm gathering if the police even acted on it, that would mean her getting arrested under caution which could affect her employment and make it harder to get the money. Not that there would be something like this but looking through advice from people, I'm looking for something as close to repayments with consequences. In other words she pays £100 minimum a month until it's paid. Then if she misses a payment, she has to answer to small claims court. Which is why my initial thought was of contacting her dad because if he can pay, and she pays him back, he's guaranteed £100 a month until it's paid.... Unlike me
  14. Thanks all so much for the advice in this. Proof wise, there seems concrete proof in forms of a bank receipt showing initial amount sent to her then a lot of messages. Initially it was 1 lump sum. Then a few smaller bits to get it to that total. Whatsapp messages include things such as: (This for first amount sent) Me: I just sent that money over to you now. Can you confirm it's reached your bank? Her: Yes, It's come through. When did you want it back? Me: Some time in the next 2 months? I have a new SSD drive arriving soon, and I need that time to get gambling blocking software installed on it again and register my details at Gamstop. Her: I understand. I will keep it separate from my money so just let me know. Before that, there was full discussion about the plan of her looking after it for me. After sending more amounts (proof again via messages), it was £900, which she even acknowledged is mine that shes looking after and she even confirmed the full amount. A month or so later I messaged asking for it back, but then that bombshell was dropped about it being spent replacing things damaged in a roof leak. I sent messages being annoyed at her for not even asking, yet there felt little I could do because if the money's gone.... It's gone. That's when she said about paying some back each month. Nothing back last month though and her reason's were because she had to pay for private physio as she has some back problems. It was in the last few weeks contact has gone the way it has, which was when I made those demands of £300 a month for the next few months to cover in, in an attempt to get my money back as quick as possible so we can both move on with our lives. My main concern with it all, is if she did start paying some back each month, whats to say in 6 months time her and her new guy plan a holiday and paying me back that month is the difference between being able to go or not? I think that holiday would be more of a priority than paying me back and missing out. Then it just gets messy down the line. So I feel it's important to somehow get a set, and realistically payable agreement implemented. Certainly she would have the means to pay it as she's in a good job and pays lower rent due to living with her mum but i'm pretty sure she wont stop her lifestyle (going out for drinks, meals and having a premium priced coffee every day) to pay me back quicker. I will review all advice given here, thank's everyone.
  15. Hi all. Me and the ex girlfriend ended about 2 years ago but kept in contact since. About 6 months ago I was having bad times with gambling. Being isolated I asked via texts if I could send her some money to hold onto until I had gambling blocks in place and was no longer at risk of gambling. She agreed and I sent her the money via bank transfer. As my income was paid in, I sent her more of it. Totalling £900. Purely to hold onto, not spend and I made this clear to her. She spent that money behind my back though. Claiming her roof had leaked which damaged her belongings that she had to replace (and chose my money to replace it with rather than go without). At this point now, we are no longer on great terms, she doesn't want to remain in contact (blatantly found someone else) and although I was due some payment back last month, no payment was made. I made a demand that I get £300 back each month for the next 3 months, yet she's plainly told me that wont happen as she won't have enough spare cash and will pay "some" each month. So now in theory, I have to sit and wait for what? Maybe £100 a month back until she cant be bothered to pay anything anymore? No thanks. What would my options be? She's currently living with her mum (she moved back there while we were still together). I'v told her I will contact her dad who again in theory, might pay the whole amount to avoid it going further, but not sure if I want to tempt that. Thanks
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