Distress is not predicated on costs which have been incurred. Distress is simply the anxiety and difficulty which you or your family have experienced as a result of the breaches. I don't think you'll be able to claim for time spent dealing with it – you would have to explain exactly how that time had cost you pecuniary loss.
If you claim damages within the discretion of the court then you open it up to maximum of £10,000 which means the claim could cost you huge amount of money. You need to have a finite sum and at the top you have said £225. Maybe £175 would be more palatable. It's up to you.
I think you need to itemise the breaches –
so that is clear that you are dealing with three breaches and you need to give a paragraph and then subparagraphs to each one so that it would be
1 - fail to comply with statutory time limit
a- the claimant submitted a statutory status" request on X X X date blah blah blah blah
b - the defendant blah blah
2 - the defendants data disclosure was incomplete
3 - the defendant sent the data to an address which was not the address of the claimant data subject
Use the word defendants – not respondent
At some point early on say that the claimant is a data subject within the meaning of the data protection act 2018
Use the word claimant – not applicant
Let's have a look when you've edited it
That's what I thought as well. They said because the item had stopped working it should be covered by the warranty. PayPal do not deal with claims concerning warranties.
I looked this up in their guidance and it does state that. Unfortunately I seem to have got rid of the email they sent with their decision.
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