Jump to content


  • Tweets

  • Posts

    • 2 years ago I made a complaint against a GP at my surgery....the reply I received was the GP could not recall the events (in the complaint) because the GP see so many patients a day and the complaint I sent was 12 months after the event.   Now to what happened recently....   1. I had a appoointment at 10am with the same GP I had made a complaint againt over 1 year ago...I booked myself at reception and waited, waited when it was 10.20 I asked at receptionion when would I been seent, as my appointment was at 10am. A receptionist told me 'There has been an emergency of some kind with a patient...so that has caused a delay and your appointment will now be moved to another GP' - I asked why the appointment was moved and was told 'sorry I cannot tell you' and you will be seen soon.   2. 10.30am and still not been seen so I asked another receptionist, she checked the computer system and told me the GP (name) has refused to see me because I made a complaint against him over 12 months ago and now my appointment was being moved to a different GP and I had to wait. I told the receptionist this was wrong and the GP had to be impartial as a GP and he was making this personal by not seeing me.   3. Eventually I was called and saw a different GP and explained to him what happened and the GP I had originally had an appointment with had refused to see me because of a complaint I raised against him over 12 months ago. The GP I was with was shocked and surprised and told me that GP should not have refused to see me   NOW I need your help to write a complaint, please can you help me
    • ok...thank you. I have read the post (thank you for guiding me to that) and will write in similar thread.   My worry is that I lied to the inspector about not having used the card before. I also recall now that he did not ask me to sign the notes he took so I am worried I have no idea what he wrote down.    Without my signature on his notes, would this be admissible evidence in court?
    • what jokers a £5k loan now £q7k bet theres all sorts of arrears fees debt visits phone letter fees that can all be reclaimed at their int rate   get the statements quickly! sar tomorrow
    • no none at .....all waste of money. don't believe all those fake reviews.     dx  
    • Hiya   First time poster, but hopefully I can help you to resolve your matter.   I really empathise with your position. I received a visit from an equita baliff on 10 May 2019. The feeling was horrible and they were exceedingly polite but also inflexible and threatening. I was informed that they would clamp and remove my car.   The rationale behind this is that the Baliffs are not employees, they are sub-contractors paid based on the fees that they can generate. Taking a vehicle creates more fees. Unfortunately for them, there is a very quick process to get the matter resolved:   1) Phone the Traffic Enforcement Centre in Northampton - it is crucial to do this first thing in the morning. 2) Request permission to file an out of time witness statement (forms TE7 and TE9). Upon correct completion, the forms will be passed to the local authority and enforcement action will cease at that point. The TEC will inform you that the forms have been correctly filed and the action will cease. 3) Forward a copy of this email to equita 4) Contact the local authority directly and explain your circumstances. The local authority will be more sympathetic than the baliffs - especially if you are a vulnerable person. A manager within the local authority will have the authority (as the prosecuting party) to instruct the Baliffs not to continue and instruct them to waive their enforcement fees 5) To ensure that this goes smoothly, make sure you offer to pay the council what you owe and also cover the cost of the court filing fee. At this stage, it will be worth complying with the council and paying the c. £80.  
  • Our picks

    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 3 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
        • Like
      • 0 replies
F1MOS

Norwich Traffic Control/BW windscreen PCN Claimform - 1 minute stay - Connaught Hall Attleborough dr surgery

Recommended Posts

Hello,

I would be grateful for some support on a PCN issued by Norwich Traffic Control on 2017. The car park is also for a DR's surgery that I was attending.

 

I parked my car in a car park that was being enforced by NTC on 12/05/17

The entrance for the car park is only wide enough for one car so if you are maneuvering to allow another car to pass, you are not able to read the signs as you enter the car park.

Upon parking my car, I went over to the pay and display machine to see if there was anything reading the Dr's surgery, there wasnt, just the usual generic sign.

I then went into the Dr's surgery to ask them about the pay and display. They informed me that there were allocated parking spaces and the sign detailing this was only at the entrance for the car park. They also said that I wasnt the only person not to see the signs.

 

I went back out side to move my car however I was met by a NTC Warden who had already issued a parking ticket. I had been away from the car for 1 minute.

I explained to the NTC warden and the fact they must have seen me go into the Dr's.... I was informed that it wasnt her problem.

 

Later that day I emailed NTC and explained the situation, they informed me that ticket was still valid.

 

I appealed via the IAS and highlighted that i believed NTC had not complied with the Code of Practice for the IPC as follows;

IPC Code of Practice

Part B,

Clause 2 – Signage

Clause 13 – Professionalism

Clause 14 – Predatory Tactics

Clause 15 – Grace Periods

 

BPA Code of Practice

Clause 9 – Professionalism

Clause 12 – Requesting registered keeper details

Clause 13 – Grace Period

 

The IAS dismissed the apoeal by stating the following;

"Whilst having some sympathy with the Appellant, once liability has been established, only the Operator has the discretion to vary or cancel the parking charge based on mitigating circumstances.

 

For the reasons given, the appeal is dismissed."

 

I have today received a County Court Claim from NTC's solicitors claiming £246.06 for the parking ticket.

 

I still believe that NTX did not comply with the Code of Practice for all of the reasons detailed above however I would be grateful for anyone's assistance with this.

 

NTC are notorious for things like this and there are numerous complaints about their methods of operation.

Photos.pdf

Share this post


Link to post
Share on other sites

PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

Share this post


Link to post
Share on other sites

Name of Claimant - Norwich Traffic Control Limited

 

Claimants Solicitors - BW Legal, Enterprise House, Leeds

 

Date of Issue - 07/01/19

 

Reason of Claim -

 

1.The Claimant's claim is for the sum of £100.00 being monies due from the Defendant to the Claimant in respect of a PCN issued on 12/05/17 at 1115 at Connaught Hall Attleborough. The PCN Relates to Mercedes under registration XXXXX.

 

2.The terms of the PCN allowed the Defendant 28 days from the issue date to pay the PCN but the defendant failed to do so.

 

3.Despite demand having been made the Defendant has failed to settle their outstsanding liability.

 

4.The Claim also includes statutory interest pursuant to section 69 of the County Courts Act 1984 at a rate of 8% per annum a daily rate of 0.02 from 12/05/17 to 04/01/19 being an amount of £12.06.

 

5.The Claimant also claims £60 contractual costs pursuant to PCN terms and conditions.

 

 

total amount £247.06

 

Please let me know if you require anything else.

 

Many thanks,

Edited by dx100uk
merge

Share this post


Link to post
Share on other sites

so theyre double dipping. 100 for the charge, then a random 60 for no reason. then the solicitors fee, then court charges then interest.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Share this post


Link to post
Share on other sites

thread tidied......and retitled

 

,...……..

 

pop up on the MCOL website detailed on the claimform.

.

register as an individual

note the long gateway number given

then log in

.

select respond to a claim and select the start AOS box.

.

then using the details required from the claimform

.

defend all

leave jurisdiction unticked.

click thru to the end

confirm and exit MCOL.

 

get below CPR 31:14 request running to the solicitors

https://www.consumeractiongroup.co.uk/forum/showthread.php?486334-CPR-31-14-Request-to-use-on-receipt-of-a-PPC-(-Private-Land-Parking-Court-Claim)(1-Viewing)-nbsp

 

type your name ONLY

 

no need to sign anything

.

you DO NOT await the return of paperwork.

you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count]


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

Share this post


Link to post
Share on other sites

Thank you.

 

I will confirm when its all done.

Share this post


Link to post
Share on other sites

No wonder they have an attendant on site as one minute isn't even enough time to go and purchase a ticket. They could then give tickets to everyone if they chose

 

As it is in the hands of the courts now it is pointless contacting the doctors surgery or Connaught Hall. You must defend all and start gathering your defence paperwork and stick rigidly to all court indtructions. Any queries, just ask.

 

Check to see if either the hall, the docs or NTC hhave planning permission for the signs too. Lots of these companies don't bother with legalities but it bites them if they haven't permission and then try to sue.


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Share this post


Link to post
Share on other sites

Well, after a comprehensive search of Station Road, Attleborough in the district of Breckland going back to 2014, I found 19 entries for planning permission and none of them was for Connaught Hall, Station Road Doctors nor NTC.

 

Just thought you ought to know.


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Share this post


Link to post
Share on other sites

sorry, but the reason you are in this mire is because you appealed and then didnt wet yourself when they rejected that appeal.

 

In this instance the BPA is your friend.

As the main ATA they have a code of practice that gives a minimum of a 10 minute grace period to allow you to fins a space, read the conditions on the signage and to get change to pay the meter if applicable. The court will use that Code of Practice as its benchmark so the IPC will have to show that theirs is better then that and why it is different.

 

In practical terms if you had got out of the car to read the sign and decide that you didnt want to be bound by its terms and left within a minute then how can they say you have agreed to them?

 

you can still use this argument despite saying you were in the doctors.

you could have simply been asking at reception "do those stupid conditons apply to patients" and having been told yes you decided "stuff that I'm off".

 

The attendant want privvy to your conversation and in any case should have engaged with you on this asd they are supposed to mitigate their actions ( read up on that but for example tell you that you will get a ticket unless you move or pay and display rather than just slapping a ticket on your car)

 

As long as you get the acknowledgement of service done in time you will have lots of time to read up on what will happen from now on.

 

I have read the small print on their sign and they refer to the £100 as a parking charge in the same manner as the money you chuck in the meter so do they mean you have 28 days to feed the meter?

The tiny print on a sign facing the wrong way wont impress a court.

 

Also confusing is the sign sayng the car park is for users of the Connaught Hall only when the doctors surgery has its own spaces.

That is confusing to say the least so it cant be a contract offered by the yellow backward facing sign as the forward facing large sign has a plan of the different parking areas.

 

What you can do is ask the hall management what the terms of their contract with NTC are.

they arent obliged to tell you but as the council has had this raised as an issue previously I note that the liason committee who brought in the parking bandits arent the landowners so question whether they have the authority to enter into such contracts.

 

Get in touch with councillor S Taylor to see what was decided when this was raised just over a year ago

Edited by dx100uk
space/spell

Share this post


Link to post
Share on other sites

thank you very much.

Share this post


Link to post
Share on other sites

EB,

 

NTC are not members of the BPA. They are with the IPC so we all know how any appeal will go for them.

 

It appears from the IAS rejection is that NTC are the arbiters of any appeal, not the IAS?? Go figure!

 

The IAS could have told NTC that there was no liability but of course they won't as they have to play nice with the people that pay their wages.

 

By the way, on the doctors surgery website, they rent some spaces from Connaught Hall and advise that if spaces are full, to display a ticket.

 

Personally, I think the attendant saw you go into the surgery, not expecting you to come out so quickly and got caught issuing a ticket. I wonder if NTC attendants get a bonus for tickets issued?


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Share this post


Link to post
Share on other sites

I informed NTC that they had not complied with the BPA Code of Practice and got told...

"We are not required to adhere to the BPA code of practise and any points raised thereafter are not relevant to this parking charge.

 

We are satisfied that the charge has been issued correctly and following your conduct at the time the charge was issued we are not prepared to look at the appeal again. This is notwithstanding the fact you have not provided any new information on which an appeal should be based."

 

With regards to the NTC Warden, NTC said "The operative is not required to discuss the matter with you and always carries photo ID as required by the Code of practise."

 

 

I asked NTC for a copy of their contract between the landowners and themselves but they failed to provide this.

 

However, NTC are members of IPC and must comply wit their Code of Practice which clearly states that predatory tactics must not be used in enforcing parking (Clause 14), Grace periods must be applied (clause 15).

Could this be used as defence?

Share this post


Link to post
Share on other sites

I know, that is why I said that the IPC CoP has to be shown to be better than the BPA one or it isnt worth a light.

You can dive through a red light under cetain circumstances and do many things the highway code cover as long as you can justify your actions. i really dont think NTC can justify their actions and the IAs have come up ith an absolutely asenine decision but that is normal fro them, ignoring the law nd just stating the operator has told thm they are correct so their decision stands. That is why the rubbish parking co's join the IPC in the first place, they know where they are welcome as long as they pay their (lesser) fees

Share this post


Link to post
Share on other sites
We are not required to adhere to the BPA code of practise and any points raised thereafter are not relevant to this parking charge

 

Not surprised they said that as they are members of the IPC but they do have to adhere to the IPC code of practice but as you are now aware, the CoP is there but it is equally ignored. The IPC are just paying lip service to the code. They are vultures by any other name.


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Share this post


Link to post
Share on other sites

OP, also ask at the dr's surgery if their CCTV goes back that far. If it does request a copy so you can prove your timings

Share this post


Link to post
Share on other sites

I have photos with the time stamp confirming the times and my emails to NTC confirming this at the time.

Share this post


Link to post
Share on other sites

still go for the cctv as it creates a groundswell of opinion against the parking co.

NTC do not have planning consent for signage and the trustees of the hall dont have pp for the meters either so both criminal offences and that means no contract.

i have asked breckland council for copies of planning application for doctors so hopefully we will find more problems for them.

i cant find a list of the hall trustees but peter thatcher is supposedly a point of contact

Share this post


Link to post
Share on other sites

ericsbrother thank you. I will ask the Doctors as suggested.

 

Thank you so much, much appreciated.

Share this post


Link to post
Share on other sites

now I have done a bit of digging into the company and the site.

 

The trustees of Attleborough hall ordered one of the then directors to cease his activites because he was issuing tickets for being there 1 minute and also ordered the removal of the ANPR cameras. The date of this I'm not certain but it was in 2017.

 

The Hall trustees offered a new contract to NTC late 2018 so there is a distinct chance that no contract with the landlord existed when you parked there.

 

Also have a look at the companies house listing for NTC LIMITED.

 

They formed in 2010 and

were dissolved in 2013 and

reappeared as another company called NTC LIMITED on 22nd may that year

 

but 2 other companies also appeared after the 1st dissolved,

NTC LTD and Proprty maintenance and management (norfolk) ltd who were previously NTC (SERVICES).

The property co is the sole director of NTC LIMITED.

 

QWhat does this all mean?

Well, who was the Hall contract with and who is claiming they have a contract with you as thre are 2 different companies with the same name.

 

As an aside, one of the directors who lived in attleborough used to deliberately ticket cars after 1 minute and money disappeared so that was why they wwere told to change their ways.

 

I woudl argue that the company that is suing you isnt the same NTC that had the contract with the Hall and that the current mob only had permission to be there since last year and so have no locus in this matter as you received no notice of assignmant of the alleged debt between the companies with similar names.

 

The Hall manager has a copy of the contract between the hall and the parking co so try asking him nicely for a photocopy.

 

He read it out to me and there was no date on it so that itself damages their claim as they cnat prove they had an agreement in place at the time.

 

They council have invited me to make a complaint regarding the planning issue to their enforcement team which I wil gladly do.

 

I want to speak to the chair of the trustees first as they are probably breaching their charitable status by running a commercial enterprise separately to the Hall and not declaring the income and thus avoidfing Corporation Tax, VAT etc.

 

The valuations Agency may have something to say about that but lets go after the parking co first. all of the other info you can use locally to put pressure on the Hall Trustees to think about how they manage their facilities

 

because they may end up having to compensate every person who has ever paid up the £100 personally.

 

The Hall is also considering putting paint down to indicate spaces for dropping off/pcking up.

Edited by dx100uk
Spacing

Share this post


Link to post
Share on other sites

forgot to add, the property co is in trouble for not filing with Companies House so soon the parking co may not have any directors and that means they cant continue to pursue you as they wont be a legal entity. companieshouse are slow to act on this though

They are also heavily in debt compared to their income and assets

Share this post


Link to post
Share on other sites

Wow......how on earth have you managed to get all of this!?!

 

When I parked there there was no camera but I have no idea when there was one there previously.

Share this post


Link to post
Share on other sites

how, by being persistent. the council didnt want to look into the planning issue until i made it clear what law they were missing out on and they went away and looked for themselves. You generally speak to an admin person whej you contact them and they wont know the detail so you need to get someone else involved.

 

Companies House lists all of the activity of limited cos and although you dotn get to see the full accouts of the companies you get a taste by looking at what they do file and how often they get a red flag for being naughty. Follow the listed directors around and you will often see tie ups with other failed companies or other people as directors of apparently unconnected co's. Look at addresses, you dont really get 32 people living in one house so that points to accommodation addresses being used to avoid the bailiffs or angry customers. Often it is some elderly parent of a dodgy director who has been cuckolded.(electoral roll).

 

Now you have a couple fo good defence points and some interesting stuff to ask themif they do pitch up at court. just getting to the botton of the comapanmy anme and CH registered number will give them a headache and the judge will most likely think they are not a reliable witness and thus ignore anything else they say.

 

Have a word with Councillor S Taylor on the town council as well, she was dealing with other cases and may have info regarding how they ended that is relevant. They date from aug 2017 so pertinent to your matter

Edited by honeybee13
Paras

Share this post


Link to post
Share on other sites

once you have acknowledged the claim ( have you done that yet- if not get on with it NOW) you have another 12 days to submit an outline of your defence.

In your case I would go with.

1) the claimant had no authority from the landowner to enter into contracts with the public nor to make civil claims in their own name at the time of the supposed event. The contract between the landowner and a company called Norwich Traffic control Limited was only agreed in late 2018. Therefore there is no cause for action against the defendant.

2) there is no planning permission for any sigange or cameras or parking meter at that place. As the claim is for a breach of the parking conditions offered bsaid ILLEGAL signs then it is impossible to form a contract as that would be a criminal compact.

3) the plaintiff has failed to follow the terms of its membership of its ATA and failed to allow the prescribed 10 minutes grace period.

4) in any case the signage is inadequate to form a contract.

 

 

now if they decide to continue with this folly you can go into the detail about their phoenixed company and the previous booting out for breaking the 10 minute rule and the detail of the signage etc. at the appropriate time. The above is more that you really need to put but I suggest that by showing a little of what you know you are more likely to get them to drop the claim rather than spending more money knowing they are going to lose. In the meanwhile I have a form to fill in regarding the breach of planning that the council want me to return to them. thsi will focus the mionds of the trustees as well as they may ahve to remove their parking meter as that lacks PP as well. once they lose money by the handful they wont be happy with NTC behaviour and likely give tem the boot for the second time

Share this post


Link to post
Share on other sites
Please fill in your quit date here

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...