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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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HXCPM/Gladstones vanishing Windscreen PCN claimform - Flipped Ticket - St Georges Car Park, Fitzwilliam St, Huddersfield ***Claim Dismissed***


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Here's the text portion of the claimant's witness statement.

I will upload the remainder of it soon (it's all images inside the PDF and will take a bit of work to extract and redact)- but in summary it will contain:

* The contract between the landowner and claimant

* Images of the payment machine and signage (IMPORTANT - these are different from the pictures I have taken !)

* Site map showing position of signage

* Audit log from "zat park" roboclaims software

---------------------------------------------------------------------------------------

* Original NTK Letter

* Final Demand Letter

* Some postal logs

* My "Appeal" letter

* Appeal Rejection Letter

* Parking Whitelist

* Pictures of the vehicle

* Letter before Claim

 

I don't intend to upload the NTK and anything below that (unless someone asks) ... it's either already on this thread, or, in my view, not really relevant.

 

Also, the mail from gladdys contained this:

 

The assumption is that our Client is not attending the hearing and therefore we kindly request this notice be treated as a notice pursuant to CPR 27.9.

What does this mean ? Is it am attempt to get an "on the papers" hearing ?

Thanks

--skeet23

WS-Redacted.pdf

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  • 2 weeks later...

Thanks, @FTMDave for your feedback, I will take your points on board.

I was using the title "Mitigation" in an attempt to convey how reasonably I have behaved, and how stubborn and overzealous (i.e. unreasonable) the claimant and their solicitors are.

Any suggestions for a more appropriate title ?

Cheers

--skeet23

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Thanks, @brassnecked. Understood.

I was using "mitigation" in the way we use it in my profession ... for example, in an IT project we would try to "mitigate" risk (i.e. take actions to alleviate it or reduce its impact) ... I was unaware that in a legal context it would imply "I am guilty but please be lenient because ...".

Would "Mitigating Factors" be a better title ... as I mentioned in post #82, I am trying to convey how reasonably I have behaved, and how unreasonable the claimant's behaviour has been, and how trivial the "transgression" really is, leading to the "de minimis" conclusion.

Best Regards,

--skeet23

Edited by skeet23
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Evening All!

I've amended to reflect @brassnecked's comments (as per post #86, simply changed "mitigating circumstances" to "facts").

Everyone keeps suggesting @ericsbrother should give it the once-over but time is running short - I'm out of the country for a week from tomorrow morning, and my return will fall inside the 14 day period that the WS must be served - i.e. too late!

I don't want this to sound like an ultimatum, but if EB hasn't replied by mid morning tomorrow, I am going to have to send it with or without his blessing.

Best Regards,

--skeet23

 

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  • 4 weeks later...

Hi All,

Well - I had my day in court. No show from Gladstones.

The Judge stated that he was "aware" of this car park and the "cloakroom tickets" that they issue.

He thought some of my arguments were legally tenuous (my words, not his) but he accepted the "de minimis" argument, in that a ticket was purchased and displayed in good faith, and that in this respect, the terms and conditions had been met.

The claim was thrown out and he awarded my incidental costs plus loss of earnings.

I had chanced my arm and asked for 10 hours of "litigant in person" research costs but the Judge told me that this was not applicable to the small claims court.

Still, a win is a win!

When those nice people at Gladstones and HX send me a cheque, I will be making a donation to the CAG.

My thanks to everyone on this forum for the help and support I have received.

Best Regards

--skeet23

 

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  • AndyOrch changed the title to HXCPM/Gladstones vanishing Windscreen PCN claimform - Flipped Ticket - St Georges Car Park, Fitzwilliam St, Huddersfield ***Claim Dismissed**
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