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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Mercedes artico leather seats splitting/cracking

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I need your advice on the issue I am having with Mercedes-Benz.


My ML Artico Leather car seats cover has started splitting on the both front seats which we noticed when it was 4.5 years old, it may have started long before.


I have been trying to get Mercedes to repair them FREE for last 8 months. I have complained to Mercedes Head office but keep getting the standard reply from them.


Mercedes is saying that the car is out of warranty but as a goodwill gesture they will contribute 50% of the cost of repair.


They also say that If I am unhappy with their decision I should contact Motor Ombudsman.


I feel that seats on the £45K car should not fall apart in such short time.


Has anyone had the same experience?


What does the complain to Motor Ombudsman involves and How long will this take?


If I take this matter further


I have been emailing Mercedes Customer services, should I complain to the Mercedes dealer I bought from?


Is my claim against Mercedes Benz dealer or Mercedes Benz Company?


I purchased the car from Mercedes Benz Retail, Ealing.


What are my rights which says goods should last 6 years?


Any advice will be appreciated



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there is no longer any 6yrs rule like under sOGA


its now the CRA...


however, I would take the 50% offer and run with it.


it would be very difficult to prove it is not wear n tear

and would certainly not be covered by any warranty anyway.



please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I tend to agree with the above except that if you were able to get an expert report – and preferably two of them to say that the deterioration the seats was some inherent defect then you could consider making a complaint.


However, if the seats are worth £45,000 then you would be looking at a court claim far greater than the small claims limit which would leave you liable to a risk of costs if you lost.


However, 4 1/2 years seats in a very high quality vehicle to start showing the kind of wear you seem to be referring to certainly seems to be a very short amount of time.


I'm sure that if Mercedes advertise their cars and part of the claims were that you wouldn't have to replace your seats for at least 4 1/2 years, I don't expect they would sell any.

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I think the car was £45k, not just the seats 😉

However the age of the car is only one part, the mileage is a significant factor to wear. If the car has done say above 100k, then that may be deemed to be reasonable.


While trying not to be rude, heavier set drivers also tend to stretch the seat, especially getting in and out, so the door side gets the most damage.


Were you the first owner?

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I think the car was £45k, not just the seats



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We bought the car from new.


It was about 43000 miles when we noticed the fault. My wife is the main user of the car and she is about 56Kg, and I drive at the weekends and I weigh about 80kg.


The ML is made in USA, where generally people have bigger build.


The seats should last longer than this.

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With so few miles I think you would have some scope. However as the car is potentially at half life I think the 50% deal is not too bad, you may be able to push them a little more, but I don't think you would get a warranty replacement for a car of that age.


What does 50% represent by way of cost, you may be able to get them done by a specialist for less?

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