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Found 6 results

  1. Hi, I need your advice on the issue I am having with Mercedes-Benz. My ML Artico Leather car seats cover has started splitting on the both front seats which we noticed when it was 4.5 years old, it may have started long before. I have been trying to get Mercedes to repair them FREE for last 8 months. I have complained to Mercedes Head office but keep getting the standard reply from them. Mercedes is saying that the car is out of warranty but as a goodwill gesture they will contribute 50% of the cost of repair. They also say that If I am unhappy with their decision I should contact Motor Ombudsman. I feel that seats on the £45K car should not fall apart in such short time. Has anyone had the same experience? What does the complain to Motor Ombudsman involves and How long will this take? If I take this matter further I have been emailing Mercedes Customer services, should I complain to the Mercedes dealer I bought from? Is my claim against Mercedes Benz dealer or Mercedes Benz Company? I purchased the car from Mercedes Benz Retail, Ealing. What are my rights which says goods should last 6 years? Any advice will be appreciated Thanks
  2. Hi everyone just wanting some help and advice with pre-booked seats please for my son. He booked to go on holiday with On The Beach in September. When it came to adding extras like luggage etc all was great. He paid his deposit and the rest is due over the next 6 weeks. He has received confirmation and all the details of his holiday and information on how to book in on line. He has been given the option to pre-book his seats on the plane but at a cost of £12.50 each way and an admin cost of £30.....ridiculous price!!! We had a look on Ryan Air and it's only £7 each way......is there anyway round not booking the seats through On The Beach and going straight through to Ryan Air....Thanks.
  3. It was with some annoyance that I discovered that Cirque Du Soleil's head office is in Luxembourg. After having our show (Amaluna at Royal Albert Hall) ruined by double-booking of my seats at Valentine's Day (of all days - myself and my date were appalled) I have decided to go after them for a full refund of the £150 I paid under the Goods and Services Act 1982. We basically missed the first 15-20 minutes due to their bungling of our tickets and jilting us into inferior side seats. I emailed them at their 'customer services' email (info@ ....) and have not had a reply. Like as if that's an actual customer service email address. there is no other contact for customer services. Another sneaky way to get out of dealing with annoyed customers. Mainly it's the principle. They think they can go and create some dummy office in Luxembourg and try and sneak people out of their consumer rights here in the UK, well they can think again. I have never claimed refunds from businesses based outside the UK but I imagine the process is similar, send letter asking for refund...wait 3 weeks, send final warning (however on this occasion I have already emailed them so they don't get another warning)....apply for European Payment Order....send bailiffs into the London venue if they do not pay with possible shut down of show due to health and safety because the bailiff took the show props and show equipment to recover costs. Anyway, I have written them a letter as of today which will be posted to their Luxembourg address: 16 Avenue Pasteur L-2310 Luxembourg Grand Duchy of Luxembourg I will give them 3 weeks from today before making my application for a European Payment Order and then possibly get to send the bailiffs in to Royal Albert Hall. Does this sound reasonable?!
  4. Hello to all, My wife and son are both registered disabled and in receipt of high rate dla for mobility and care. We recently travelled with Monarch on a package holiday booked via teletext and on the return journey despite paying for 4 extra leg room seats only 2 of use could have them and 2 were made to move, the stewardess took my details and said she would arrange a refund. She also advised me that as my wife and son were disabled we should not have actually paid for the extra leg room seats all we had to do was provide a letter from our GP confirming this was a need. I have recently had a quote for another holiday from Thomas Cook and their sales rep has said it is a legal requirement but I can not find for the life of me where this is laid down within the law. I mean to complain to Teletext and suggest under Sale Of Goods And Services Act 1982 their representative should have advised us off this option under their duty of care obligations and their duty to provide the correct information after all if it is a legal requirement then surely it is mis-selling if nothing else to take money for seats I do not have to pay for. My son is autistic, so the salesmen was fully aware of all the issues prior to completing the sale because otherwise it would be pointless and way too stressful to book a holiday and try and sort it out as we went along. Have I been taken advantage off ? Does anyone know the definitive answer and what legislation is relevant ? Regards, Sean
  5. Hi, newbie here. I'm trying to find information on what makes a bus, a bus. If I have a cat C licence, I can't drive a bus / coach - cat D. If all but 8 seats were removed, would the vehicle still be a bus, or just a heavy vehicle? I can't find any literature regarding this as it seems quite a specific question. I'm thinking that if there are insufficient seats - the vehicle could not be regarded as a psv / pcv... where would i find relevant legislation on the subject? thanx guys, take it easy.
  6. Parked in a bay that said cars and motorcycles only, got a ticket. My vehicle is a VW T4 with side windows and three seats with belts in the rear. For example when I use the Severn Bridge I pay the car toll not van or camper van. Any advice out there? Thanks peeps
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