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    • Morning dx and thank you for your message.   With regards to your comment about them not needing to produce the deed, the additional directions ordered by the judge included 'a copy of any assignment o the debt or agreement relied upon'  so that is why I thought that point was relevant?
    • Sorry for the long post but I don't want to miss out any relevant information: My wife bought a car from Trade Centre UK and have been having nothing but trouble with it. Unfortunately we paid of the finance used to buy the car as we weren't expecting this much trouble with the car as we we though we would have protection as buying from a dealer. We are wondering if we can still reject the vehicle since the finance plan has been paid off. Timeline is as follows: 13/12/2023 -15/12/2023 Bought car from Trade Centre UK for £10548 £2000 deposit paid on credit card on 13/12/2023 £8548 on finance from Moneybarn (arranged through Trade Centre UK). picked up car on 15/12/2023 Also bought lifetime warranty for £50/month 25/12/2023 Engine Management Light comes on. The AA called out and diagnosed the following error codes: P0133 - Lambda sensor (bank 1, sensor 1) Oxygen Sensor. Error Message : Slow reaction. Error sporadic P0135 - Lambda sensor heat. circ.(bank1,sensor1) Oxygen Sensor. Error Message : Component defective Due to it being Christmas took a few days to get through to them but they booked me in for 28/12/2023 to run their own diagnostics. 28/12/2023 Took car in to Trade Centre so could check the car – They agreed it was the Oxygen Sensor and Booked me in for repair on 30/01/2024. I was told they had no earlier slots, and I would be fine to carry on driving car when I said I was afraid of problem worse. During diagnosing the problem, they reset the Engine Management Light. During drive home light comes back on. 29/12/2023 - 29/01/2024 I carry on driving the car but closer to the date, engine goes to reduced power every now and again – not being a mechanic I presumed that this was due to above fault. 20/01/2024 Not expecting any more problems paid off the finance on the car using personal loan from bank with lower interest rate. 30/01/2024 Trade Centre replace to O2 sensor (They also take it on a roughly 60mile road trip which seems a bit excessive to me – I can’t prove this as something prompted me take a picture of milage when I handed car in but I forgot take one on collection – only remembered next day.) 06/02/2024 Engine goes in reduced power mode again and engine management light comes on – Thinking the Trade centre’s 28 day warranty period was over I booked the car the into local garage for the next day to get problem fixed under the lifetime warranty package. Fault seems to clear after engine was switched off. 07/02/2024 In the Morning, I take it to local garage who say as the light gone off – the warranty company is unlikely to cover the cost of the repair or diagnostics and recommend I contact them when the light comes back on. In the evening the light comes back on and luckily I manage to get it back to the garage just before it shuts for the day. 08/02/2024 The Garage sends me a diagnostics video showing a lot error codes been picked up by their diagnostics machine including codes for Oxygen sensor and Nox Sensors, Accelerator pedal and several more. Video also shows EGR Hose not connected to the intake manifold properly, they believed this was confusing the onboard system as it is unlikely this many sensors would trigger at same the time but they couldn’t be certain until they repaired the hose. 13/02/2024 Finally get the car back as it took a while to get approval and payment for the repairs from the Warranty company. Garage told me to keep an eye the car as errors had cleared with the hose but couldn’t 100% certain that’s what caused the problem. 06/03/2024 Engine management light comes on again. Fed up I go into Trade Centre as I was just around the corner when it happened and asked them how to reject the car or have the problem fixed. They insist that as it’s over 28 days I need to get the car fixed under the warranty package I purchased and they could no longer fix the car as it was over 28 days. When I tried telling them it appeared to be the same or related problem they said they couldn’t help as I hadn’t contacted them earlier. I asked them if they were willing to connect the car to the diagnostics machine and tell me what the problem was, as a goodwill gesture, which he agreed to do and took the car to the back He came back around 30 minutes later and said they took a look at the sensor they replaced previously and there was nothing wrong with it and engine management light went off when they removed the sensor to check it. When I asked what the error code he couldn’t give me an exact fault but the said it one of the problems I told him earlier (Accelerator pedal). I have this visit audio recorded on my phone – I informed the reps I was recording several times. As the light wasn’t on, local garage couldn’t book me for a repair under warranty. 07/03/2024 Light came on so managed to book back into local garage for the 12/03/2024 Whilst waiting to take car into garage, I borrowed a OBD sensor and scanned for errors on the car. This showed the following errors: P11BE – Manufacturer specific code (Google showed this to be NOX sensor) P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow 12/03/2024 Took car to local garage and the confirmed the above errors. This leads me to believe that either Trade Centre UK reps lied and just reset the light or just didn’t check properly (Obviously I am unable to prove this) 22/03/2024 Finally got the car back as according to garage, the warranty company took a long to time to pay for the repairs 28/04/2024 Engine management Light has come back on. Using the borrowed OBD scanner I am getting the following codes: P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow P2138 - Accelerator Position Sensors (G79) / (G185): Implausible Correlation I have not yet booked into a garage as I wanted to see what my rights are in terms of rejecting the car as to me the faults seem related. I can’t keep using taxi or train to get to work every time the car goes into the garage as it is getting very expensive. Am I right in thinking that they have used up their chance to repair when they conducted the repair end of January or when they refused to repair it in February ? If I am still able to reject the vehicle could you point to any sample letters or emails I can use. Thankyou for your advice on my next steps.
    • Ok noted about the screenshot uploads. In terms of screwing up I had one previous ticket that defaulted and ended up in a CCJ from Southend airport because for some reason during COVID I didn't receive their claim form just a notice of default. This hospital ticket was the 2nd ticket that went to CCJ due to a lack of knowledge of the process. Maybe it's easier just to pay them in future I'm thinking though, I don't get them very often anyway
    • Car maker takes a hit from weakening demand and price war in the world's largest electric vehicle market.View the full article
    • please stop posting up unnecessary unnamed screenshot files  you've done it throughout your threads and we have to renamed them. RENAME THE FILE before you upload if its just text information like a defence or a claim history or a link to a previous post  type it here not by an unnamed screenshot attachment  . sorry NM but you've been here dealing with PPC claims since 2021 somehow you always manage to screw up.......or do totally the opposite of std repeated advice on 10'000 of PPC threads here you are your own worst enemy... dx  
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Claimform - employer/employee theft


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This was for theft of goods totalling £70 claim for £267, no police involvement

 

Brief outline,

back in March this year the usual scare tactic letters started to arrive gradually getting more and more threatening,

then at the beginning of July they played their ace card,

' if you don't pay within the next 10 days etc etc we will take court action '

Yeah right, file it with the rest of the pile.

 

Lo and behold what drops on the doormat Saturday morning, a county court claim.

 

I shall be in possession of the paper work tomorrow

but from the screen shot i have been sent it looks genuine,

surely they would not stoop so low as to sending out fake ones.

 

The advice on here has always been ignore,

ignore and ignore again

which is what i pass on to people,

if a genuine cc claim what is the response now please?

 

I have tried to upload the screen shot but i just keep this error

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WHO has issued the claimform?

 

 

if you are trying to post things here

click upload

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Is there a second page with full particulars of claim?

 

Andy

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wow that informative.........

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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and the claimant is....................................

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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and the claimant is....................................

 

At present im not going to name them, but it is a well known high street retailer.

 

Having told them the recommended advise is to ignore nothing will happen they won't issue a ccj, they haven't in years, i now need to know if that claim is genuine and i think it is, what is the response going to be? thanks

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secret squirrel is too late now

is this a claimform from an employer re employee theft?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

secret squirrel is too late now

is this a claimform from an employer re employee theft?

 

Not necessarily so, the retailer is not relevant right now, yes it was but the goods in question was well short of £70 and the figure of £197 for case costs must of been dreamt up by Tattoo from fantasy island.

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oh well we cant help if you employ secret squirrel mode

if the employer has issued the claim the take it seriously

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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right, from now on you need to use the correct terminology as attention to detail is most important.

 

It isnt a CCJ, you get one of those after a claim has been heard and you have lost.

Even then it is not posted anywhere if you settle in the time ordered by the court, often within 14 days after the hearing.

 

What you have is a N1 claim form.

As currently the attachments you have posted are not visible because certain details have not been redacted

 

your responses to requests regarding the incident make it impossible to offer any advice at all other than to acknowledge the service of the claim in time.

 

IF this an employee theft issue then yes, they can sue you for their losses but they must be able to show that these are genuinely a result of your actions alone so for example £ 50 for managers salary whilst investigating the matter are not true costs because they pay their managers to be there anyway.

 

If the matter is a result of something you did as a customer then none of the costs will be recoverable, especially if they got their stuff back in a saleable condition.

 

I hope that your username refers to the long deceased author and not yourself

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Yes thank you i understand that re: money claim.

 

Im working on this on behalf of someone else and posted what they sent me,

i wasn't going to name the retailer without their permission,

 

the particulars of the claim was clear for all to see,

i only redacted the name of the person involved and the retailer,

i don't consider that being secret as claimed by dx100uk.

 

I shall have in hand the paperwork later today to see if it is a genuine cc claim and take it from there.

 

No I've not risen from the dead :???:

 

Thanks for the reply

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Its genuine...it has the Northampton seal and claim number.

 

You have 33 days in total if you wish to defend the claim...19 days to acknowledge service from and including the date on the claim form and then a further 14 days to submit a defence (33 days) this can be done on line once registered to use the MCOL on line service......password should be on the claim form once you have your username.

 

Andy

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It was indeed genuine Andy,

I have acknowledged service and will file defence in due course,

 

 

i have full support of defendant to take this all the way and can name the retailer when it's case closed,

 

 

ball is firmly back in their court lets see what they do,

 

 

thanks for your reply

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The reason that the employer and solicitor involved might be relevant is that some have a previous history which might help to indicate whether a particular defence is likely to be successful

 

The advice on here to 'ignore, ignore and ignore again' applies to RLP and their demanding letters only, The advice is also to NOT ignore a Letter Before Claim or correspondence from genuine solicitors that might indicate that a Claim is being seriously considered

 

As previously stated and in general terms a claim from an employer for employee theft can be very different from a potential claim against a shoplifter. Whilst it is true that the Claimant would have to itemise their damages and demonstrate that these were outside of 'normal' costs of dealing with theft, it is often easier for an employer to show that they incurred additional cost (installation of covert equipment, overtime spent in viewing extensive CCTV, bringing in unbudgeted additional security etc). Employee theft can and does sometimes result in successful claims running into thousands of pounds

 

With shoplifting - in most cases - a court claim is more unlikely as a decent defence would successfully argue that the retailer has incurred no damages - security were on duty and already being paid for, and they are actually employed to detect and apprehend shoplifters

 

Just be mindful that without knowing more details of the incident(s), what measures were used to detect the crime and which solicitor/claimant has lodged the claim it is more difficult to say what merits it has. It is certainly not as straightforward as just blundering through as a Judge, faced with somebody guilty of theft from employer will most likely just rubber stamp the Judgment unless you give him a very good reason, based on established legal principles and case-law, not to. Adhere to all deadlines, starting with the work on the defence. You are unlikely to see their hand at an early stage of the process which will make it hard to frame a plausible defence.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

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There is no need to name names at this stage and I fully agree once this has been dealt with then is the correct time.

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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The reason that the employer and solicitor involved might be relevant is that some have a previous history which might help to indicate whether a particular defence is likely to be successful

 

The advice on here to 'ignore, ignore and ignore again' applies to RLP and their demanding letters only, The advice is also to NOT ignore a Letter Before Claim or correspondence from genuine solicitors that might indicate that a Claim is being seriously considered

 

As previously stated and in general terms a claim from an employer for employee theft can be very different from a potential claim against a shoplifter. Whilst it is true that the Claimant would have to itemise their damages and demonstrate that these were outside of 'normal' costs of dealing with theft, it is often easier for an employer to show that they incurred additional cost (installation of covert equipment, overtime spent in viewing extensive CCTV, bringing in unbudgeted additional security etc). Employee theft can and does sometimes result in successful claims running into thousands of pounds

 

With shoplifting - in most cases - a court claim is more unlikely as a decent defence would successfully argue that the retailer has incurred no damages - security were on duty and already being paid for, and they are actually employed to detect and apprehend shoplifters

 

Just be mindful that without knowing more details of the incident(s), what measures were used to detect the crime and which solicitor/claimant has lodged the claim it is more difficult to say what merits it has. It is certainly not as straightforward as just blundering through as a Judge, faced with somebody guilty of theft from employer will most likely just rubber stamp the Judgment unless you give him a very good reason, based on established legal principles and case-law, not to. Adhere to all deadlines, starting with the work on the defence. You are unlikely to see their hand at an early stage of the process which will make it hard to frame a plausible defence.

 

Thanks for the info, in this particular case there was no covert operation etc etc.

 

I won't go into full detail ( sorry dx100uk ) but briefly it involved staff discounts,

everyone who works in the store was doing it ( no excuse i know )

but they wanted to make an example of someone when they found out,

 

 

this someone was the most vulnerable,

they have learning difficulties hence the reason it peed me off so much,

the amount accrued was in the region of £20 ish,

they claim £70 and try to mug them off for another £197,

 

 

now if they had just asked for £70 i would of advised ay.

take your medicine draw a line underneath,

move on you have better things to do in your life,

 

 

you see why i am going all out to make sure they don't succeed with this claim.

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there's another thread here on the discount dodge GG

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?480033-theft-from-employer-not-removing-staff-discount-upon-item-return

Edited by Andyorch
Thread added

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 1 month later...

we still dont know what the company did to mitigate their loss or to end up with costs of baove the value of the goods. Was the person asked to repay the discount, were they dismissed etc. The store actions before they decided to recover via the courts make a big difference so was the person asked to repay and then didnt becuase if they were never asked they cnat be sued for not paying it. What about previous correspondence? was there a proper lba for example? If not then bause of civil procedure and you can get the matter thrown out regardles of the claims actual merits

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