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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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ES/Gladstones Claimform - PCN Kent Street Lpool - ***Claim Discontinued***


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Strange,

the first letter from parking companies is usually for around £50 to £60 then followed up with £100 if no contact is made by the motorist.

 

Don't bother answering any of their silly letters

 

but to give yourself the best possible chance to avoid paying anything

 

please could you answer the following to give us the full picture and so give you the best advice

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?462118-Have-you-received-a-Parking-Ticket

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hayho1 in your first post you said that the charge was £100.

Did it also offer a reduced payment of around £60 if paid within 14 days of the notice?

 

If it didn't then Renegade Imp makes a good point that there was a ticket issued on the day which would have been around the £60 mark.

That would have been a Notice to Driver.

 

That ticket is some times removed by the company deliberately so that by the time the NTK arrives after the POFA protection has gone.

 

In this instance they apparently didn't use POFA anyway and even if they had, they sent the NTK too early.

 

So still nothing to worry about.

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RenegadeImp is quite right -just do nothing.

 

I don't think I have ever seen such a joke of car park instructions.

The IPC should be a laughing stock having them as a member.

And it makes a mockery of the DVLA claim that they have tough safeguards in place to protect motorists [though mostly themselves I fear].

 

Clamping has been outlawed on private land since 2012.

 

a] Vehicles must be parked legally and not causing an obstruction

b] your car must be parked in a designated bay

c] your car must be parked wholly within the confines of a marked parking bay

 

On notices it says all tickets expire at midnight on their ticket machine it says that all tickets expire at 23.59 .

So do next days tickets start at midnight or 00.1?

 

At the entrance it states £5 per visit;

on the tariff notice it says £5 all day

and £1 per hour

so it's not £5 per visit.

 

But does it mean that if you pay for an all day ticket then leave after a few hours,

you have to pay again even though you have an all day ticket in your possession.?

 

Confusion over whether the reduced payment is £50 as per the Notice or £60 as per the letter.

 

They also state on their Notice that failure to pay the charge within a set time will have the debt increased by £40 with further unspecified charges added after that if "debt" still unpaid.

 

To be fair to them on that one the IPC code of Conduct does allow for their members to add costs for unpaid charges in blatant disregard for POFA 2012 so one could postulate that IPC are aiding and abetting their members to break the Law.

 

DVLA when will you ever get a grip.

It's all going on under your nose which is probably a difficult trick when they have their heads in the sand.

 

HAho1 if ES has any sense they will quietly pack their bags and retire quietly from the scene.

We already know from their notices that they have no sense

so further letters will probably keep coming your way.

You know know that there is nothing to worry about with them.

 

A letter of complaint to Trading Standards for threatening to clamp and ditto to DVLA.

Wasting your time with IPC - too incompetent.

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Hayho1

I am pleased that you can now rest easy regardless of how much they add on to the bill plus threaten you with being hung drawn and quartered.

 

Whilst all the time you are having a laugh at their expense.

 

The only thing to watch out for is if you receive a Letter Before Action.

I cannot believe they could be that stupid.

Usually though when people don't respond these companies give up as they realise that their letters and threats do not appear to be scaring you into replying and they move on to those people who they can scare into paying without going to Court.

 

Please keep us updated with Trading Standards and DVLA.

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