CRS /Xercise4less threats what to do

[psujenator]

Hi everyone

 

In December 2015 I signed up for 12 months (£9.99 monthly rate) contract to Xercise4less gym.

 

After 12 months at January 2017 I made last direct debit payment.

 

When I wanted to cancel my membership on end of January I had a problem with their website.

 

There was some server problem I couldn't log in to my account or cancel a contract.

 

I cancelled direct debit on my bank account.

 

Last Friday I got a letter from CRS.

 

They write:

 

"We've been employed by Xercise 4 Less as your membership remains in arrears despite previous letters being sent to you.

 

As a result of this, our fees totalling £ 102.50 have been added

. Therefore, your account balance now stands £ 207.47. "

 

Today they send me a text message to contact them.

What to do with this?

 

Should I send this slick132 letter like these:

 

Dear Sir or Madam,

 

I refer to my membership at Xercise 4 Less in XXXXXX which was a 12-month agreement.

 

I cancelled my direct mandate but realise now that I should have given 30 days notice to cancel my membership. So I am now offering to pay a final month's fee of £9.99 to cover the notice period. I will not pay you any administration or cancellation fees - these are penalties that are unlawful and unenforceable.

 

If you confirm in writing that you will accept the amount of £9.99 in full & final settlement of all that I owe, I will pay you promptly. If you fail to accept my offer within 14 days or you demand any other payment, I will pay you nothing and my offer will be withdrawn.

 

Yours faithfully,

 

Or you have another idea?.

 

Please help

[dx100uk]

Yep

[slick132]

Hi Psuj,

 

Welcome to CAG and I'm glad to see you're now able to post after your initial problem.

 

That letter will be fine to go but get a free Cert of Posting from the PO when it goes.

 

Stay off the phone and speak to neither the gym nor Harlands/CRS.

 

Your scenario is repeated on other threads hundreds of times here at CAG so there's no shortage of examples for what you should do.

 

[psujenator]

Thank you for your help so far and quick answer. Today I will send a letter.

[psujenator]

Hi, everyone.

 

Today I got another letter photo below

https://zapodaj.net/1bceec5b2ad29.jpg.html

 

They were also trying to call me twice in last 20 days.

 

Should I ignore this letter or send them another response? If yes what should I write?

 

Thank you in advance for your help.

[Bazooka Boo]

Ignore them, nothing they can do, except waste their time and money sending out puerile missives full of ifs, buts, and maybes....

 

Keep a diary of events also regarding their harassment.

 

ANd embarass X4L on social media too, let their future and current customers know the treatment they can expect off the gym and their powerless third party gophers.

[dx100uk]

upload

please don't use hosting site

 

 

but its bog paper so ignore

[slick132]

Hi Psuj,

 

They have not replied to your letter.

 

Until they do, ignore Harlands/CRS completely.

 

[psujenator]

Ok, I will do that. Thank you all for your prompt reply.