Xercise4less membership harlands & crs

[shamk125]

i had joined the gym at around 2014

i entered a 12 month contract with them which was done but i kept my membership and kept going until around late this year,

 

i had received a couple of letters from harlands and i recently received a letter from crs,

i had realised that i had a missed payment as i had insufficient funds in my bank account but i had paid any late payments to harlands over the phone.

 

I went on holiday around november got back and i had a letter from crs saying i had to pay £171

 

i decided to phone them up ask what the payments were for and it was mostly admin fees which i got deducted

 

i paid any missed payments of £10 for the months membership but they tried to charge me £66 for debt recovery charge which i refused to pay,

 

i have also cancelled my membership around the start of december and then few days ago rang my bank and told them to cancel the direct debit for harlands.

 

i also recently received a message from crs saying the need to speak to me urgently

 

edit: the months were 2 months around august and September but when i received a letter from the first time harlands i had paid them £10 for each of the month but then they sent even more letters saying that i owe even more now so i just ignored them

[slick132]

Hi Shamk and welcome to CAG

 

Do not talk to Harlands/CRS any more for ANY reason. Speaking to them will do you no good at all. Just stay off the phone and ignore their demands and any contact until we've decided your best course of action.

 

..........but i had paid any late payments to harlands over the phone.

 

What did you pay to Harlands and did you pay 2 missed month's fee or some admin fees on top ?

 

Some more info please :-

 

1. When did you first tell the gym you wanted to cancel the m/ship.

 

2. How did you tell the gym - ie in person, by letter or email, by phone, etc.

 

Please see other threads to see how others are dealing with Harlands, mainly by ignoring them after making any necessary contact.

 

[shamk125]

I pretty much filled out a cancellation form online at around the end of November and i cancelled direct debit 18th of December.

 

What i paid to harlands was the £10's for any months late/missed payment due to insufficient funds

 

they were asking for stupid amount for admin fee and i just kind of blanked the other payments for admin fee as i had already paid when i signed up at the gym.

 

I had a talk with them on the phone and the got rid of admin fee payments and were asking for the debt recovery charge which i refused to pay

[slick132]

Hi Shamk,

 

Did you pay a further gym fee after filling in the on-line cancellation form at the end of November. You probably should have done so.

 

[shamk125]

umm im not too sure to be honest i did ask them what payments do I have, I spoke to them on the 16th and paid them £10 as they said this was the only payment for the months payment that needed to be paid

[slick132]

Hi Shamk,

 

Speaking to Harlands or the gym will never be to your advantage. Harlands may come back to harass you for the next payment that was due under the cancelled DD mandate.

 

If they do, let us know but do NOT respond to any demand until we've commented.

 

[shamk125]

Hi Shamk,

 

Speaking to Harlands or the gym will never be to your advantage. Harlands may come back to harass you for the next payment that was due under the cancelled DD mandate.

 

If they do, let us know but do NOT respond to any demand until we've commented.

 

 

i just got another letter from crs saying that my account balance is back on £161.47, i feel like phoning them up and lashing out and giving them abuse but that wont solve anything. this letter pretty much says their fee has not been paid and they will commence legal action if i do not pay them. They claim i am in breach of a legally binding contract. I am not sure what to do any help guys

i could phone them up tell them to stop harrasing me cause no matter how much i pay them they keep increasing the amount i have to pay even when i finished my membership with xercise 4less

[slick132]

Hi Shamk,

 

No change from previous advice.

 

Do NOT try to contact Harlands/CRS at all. You'll get nowhere by letting rip at CRS.

 

Ignore their begging letter and don't try to communicate with Harlands/CRS, The Zinc Group, or Spratt Endicott.