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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi

 

 

I have 6 agreements with bright house.

I have been paying bright house since April 2013.

 

 

I have 10 products all together.

2 I have paid off and

2 I exchanged for different models.

I have had 6 products including the 2 I exchanged all before April 2015.

 

 

I have a mobile phone at present with bright house - it was damaged last week

I took it back to the shop and was informed I still had to pay for the phone while it was being fixed,

I had no problem with that because I was under the impression I would get a stand in while my one was being fixed..

 

 

. I've paid last weeks bill and this weeks bill is due but I still haven't received a replacement

or a loan item as they call it.

 

 

I've been told it will take up to 8 weeks to have the fone repaired..

. Every time I phone to ask about the replacement phone I keep getting fobbed off..

 

 

. I've got about 100 weeks left with bright house

and I seriously wish I hadn't gotten into this contract with them in the first place

 

 

my repayments are £91.41 per week with all the insurance ect added on...

Where do I stand in regards to being sold the insurance cover

as I was told I couldn't get the item if I did not have the cover..

 

 

. And what do I do in regards to the mobile phone...

The staff are quite bullish and do treat me like I was born yesterday.

 

 

I have a autoimmune disease and the medication can make my brain abit foggy

so I don't always get what they say especially if the start using jargon I don't understand..

 

 

.. Help please. Thank you for reading my question. Sorry if I've posted in wrong place!! :?::?:

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Simple. If they refuse to supply a replacement as per your agreement, then refuse to pay while it's under repair. They've broken the contract so they can do anything. Also, get reclaiming all the insurance they're charging you

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Good Morning Suzi1981,

 

Thank you very much for bringing this to our attention.

 

Firstly i would like to apologise that you have not been given a replacement phone.

 

I am eager to look into this for you, because this is an anonymous forum, I am unable to see any of your account details, therefore I ask that you email [email protected] (quoting your CAG Reference:263682 in the subject line). Once we have been able to establish your account details, we will help you in any way we can and will be able to advise you of your options. Alternatively, I would encourage you to consider contacting our Customer Relations Team on 0800 526 069 as this would allow for us to discuss your concerns with you directly and allow for a speedier resolution.

 

Many Thanks

 

Jason

Web Relations Team

 

Hi

 

 

I have 6 agreements with bright house.

I have been paying bright house since April 2013.

 

 

I have 10 products all together.

2 I have paid off and

2 I exchanged for different models.

I have had 6 products including the 2 I exchanged all before April 2015.

 

 

I have a mobile phone at present with bright house - it was damaged last week

I took it back to the shop and was informed I still had to pay for the phone while it was being fixed,

I had no problem with that because I was under the impression I would get a stand in while my one was being fixed..

 

 

. I've paid last weeks bill and this weeks bill is due but I still haven't received a replacement

or a loan item as they call it.

 

 

I've been told it will take up to 8 weeks to have the fone repaired..

. Every time I phone to ask about the replacement phone I keep getting fobbed off..

 

 

. I've got about 100 weeks left with bright house

and I seriously wish I hadn't gotten into this contract with them in the first place

 

 

my repayments are £91.41 per week with all the insurance ect added on...

Where do I stand in regards to being sold the insurance cover

as I was told I couldn't get the item if I did not have the cover..

 

 

. And what do I do in regards to the mobile phone...

The staff are quite bullish and do treat me like I was born yesterday.

 

 

I have a autoimmune disease and the medication can make my brain abit foggy

so I don't always get what they say especially if the start using jargon I don't understand..

 

 

.. Help please. Thank you for reading my question. Sorry if I've posted in wrong place!! ��:?::?:

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Do NOT phone them. They are well known for harassing and intimidating customers as well as lying over the phone. If you do phone them, please make sure you record the call in full.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Film them when they fetch up at the door, and say to them that you withdraw any implied right of access to your property for any uninvited BrightHouse representative. Then log all calls, and subsequent visits.

We could do with some help from you.

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If you want advice on your thread please PM me a link to your thread

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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