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    • Paint is a free programme on any Windows PC. But don't worry, the choice here is not either perfection or nothing. As you say, use your scanner, save the file ... and then use the "choose files" option when you post to CAG to add the file. We can do all the redacting and converting to the correct file type at this end.  The important thing is just to get the info to us. Why not do an experiment this afternoon and see if the above works?  
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    • Asset Link filed for a default CCJ against me, in relation to an old Barclaycard debt which I apparently signed an agreement for back in 2000.   I did not own a Barclaycard in 2000 so I know this is not true.  The CCJ notice was sent to an old address so I did not receive it.  Years later when I found out about the CCJ when I applied for credit, I put an application in to have the CCJ set aside.   As part of the set aside case, I was asked by the judge to provide a draft defence, should the CCJ be set aside.   The defence I provided was that I did not admit to the debt as I had not been provided with any evidence of an original loan agreement.   I won the case and the CCJ was set aside.   Link then filed to court again to make me pay the debt.   We both filed directions questionnaires and the judge allocated the claim to the small claims track.   As part of the directions, additional directions given were as follows ' Additional Directions in a claim for an Assigned Debt - Because the claim is in respect of an assigned debt the Court makes the following directions for the management of claim.  The claim shall be automatically struck out at 4pm on 3 April 2024 unless, before that time, the Claimant delivers to the Court and to the Defendant the following documents'  It then listed various documents such as an original agreement, deed of assignment, notice of default, statement of account setting out how the alleged debt accrued under that agreement etc.     The Claimant failed to provide these documents within the deadline provided and instead I received a copy of a bundle of documents provided by them in preparation for the court date, this was received weeks after the deadline.    I have called the Court to ask if it has been automatically struck out and they advised that it is not automatic and that I should still send my witness statement by the deadline provided, which is Wednesday.  This does not give me much time to prepare my witness statement.   I have never done anything like this before and I am unclear what my witness statement should include.  My thoughts were that I should keep it simple and stick to the facts, like the fact thy have not provided evidence of the original agreement, or the deed of assignment of the debt.   They have provided a copy of a default notice from Baclaycard dated 2015, this states a figure of £550 but the debt they say I owe is £10k.   I am not sure what makes a valid default notice?   I have previously requested proof of the debt from Barclaycard directly and have evidence of emails between us where they have been unable to provide me with the agreement or any documents at all relating to the debt.   Should I include these as an appendix?  Are there any other documents I should include in my bundle?    I have also tried to mediate with the claimants, to save the court costs and time, on a without prejudice basis, but the claimants solicitors refused to mediate.   Should i state this in my witness statement too to show the judge that I have been reasonable and they haven't? Many thanks   Louise
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Offer from Quickquid ** Accepted and Refund now in Bank ** :)


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Hi Everyone

 

 

Good news regarding my complaint against Quickquid. I referred it to the Ombudsman after receiving their standard response they did all the necessary checks etc, etc. I loaned from them constantly from Dec 2008 to Sept 2013 when I requested a repayment plan. Had a call from my adjudicator at the Ombudsman to say Quickquid are willing to refund all interest paid from October 2010. Just waiting for her to confirm the figure. My initial loans were fairly small so I can accept they were affordable but from 2010 onwards the amounts escalated each month. If their figure is anywhere near mine then I will probably accept it.

This is the last payday loan company I have a complaint against. Had a 100% record against the 10 claims I made and am happy to say have been debt free for 2 years.

 

 

Just want to give encouragement to others just starting their claims, its a long process but keep at it, it will be worth it in the end.

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Excellent news JEC1965, well done. Once you have accepted what they are offering the title can be changed to show your success.

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Had an e-mail from adjudicator confirming the figure Quickquid have offered which is roughly what I worked it out to be so I have accepted. Just waiting for Quickquid to confirm transfer, not sure how long they take. Ombudsman say they have 28 days.

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Payment received from Quickquid on Saturday. Sent it in 7 different payments. That's me finished with payday loan companies forever. Reclaimed a lot of the interest I paid over the 5 years I used them. Doesn't compensate for the 5 years of hell I suffered but my life is back on track. Good luck to everyone currently claiming, stick at it. Its a long process but worth it in the end.

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Excellent news, I will amend your thread title to reflect this.

 

Strange they should make it in 7 payments though, is this because it was 7 loans they were refunding on ?

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Excellent news, I will amend your thread title to reflect this.

 

Strange they should make it in 7 payments though, is this because it was 7 loans they were refunding on ?

 

Thanks Citizenb.

I had a lot more than 7 loans so don't know, they were random amounts. Just glad I got it and its all over.

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Hi JEC, well done!!

 

 

Could I ask how long it took and what info the Ombudsman asked from you? I just spoke to the adjudicator today so wondered roughly how long before you got an offer?

 

 

The amount I'm looking at is in the thousands and just wondered if that would drag things out.

 

 

Thanks in advance.

 

 

Mx

:)** Any opinion expressed by me is given with the best intentions - But I could be wrong so bear that in mind**:)

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Hi JEC, well done!!

 

 

Could I ask how long it took and what info the Ombudsman asked from you? I just spoke to the adjudicator today so wondered roughly how long before you got an offer?

 

 

The amount I'm looking at is in the thousands and just wondered if that would drag things out.

 

 

Thanks in advance.

 

 

Mx

 

Hi

 

I sent my complaint to the Ombudsnan in November. The adjudicator asked for a copy of my credit report. It was about a month after that she contacted me to say Quickquid had made an offer. Reading other threads Quickquid generally seem to make an offer once the adjudicator gets involved if you have a valid complaint. I received just over 4k so don't think the amount will delay things.

 

Good luck, shouldn't be too much longer now you have had contact from.the adjudicator.

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Hi

 

I sent my complaint to the Ombudsnan in November. The adjudicator asked for a copy of my credit report. It was about a month after that she contacted me to say Quickquid had made an offer. Reading other threads Quickquid generally seem to make an offer once the adjudicator gets involved if you have a valid complaint. I received just over 4k so don't think the amount will delay things.

 

Good luck, shouldn't be too much longer now you have had contact from.the adjudicator.

 

Thanks for the reply... If I get all mine back I've calculated 13k with interest!!!

I'll be surprised if I get that as an offer...

:)** Any opinion expressed by me is given with the best intentions - But I could be wrong so bear that in mind**:)

Missed Call Checker - http://whocallsme.com/Phone-Calls.aspx/077/m

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  • 3 months later...

Hi,

Unsure if this thread is still running or if anyone actually still posts on here? Do you mind me asking, did they email you prior to giving you your refund? Reason I ask is because….they offered to refund me ‘some’ of my charges, so I asked FOS to investigate, the adjudicator ruled that ‘all’ interest should be refunded, QQ were unwilling so it has gone to ombudsman. This process has already taken over 3 weeks (when I told it would take 2-3 weeks maximum), so I have asked my adjudicator to tell QQ I will now accept what they offered. This was on Tuesday, it is now Friday & QQ have not been in contact. Adjudicator isn’t being that helpful either L I look forward to any help. Thanks

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Why would you want to accept an offer that you had previously rejected just because the Ombudsman has taken over 3 weeks! Some cases can take up to 2 years?

 

 

If the Adjudicator has already ruled that ALL interest should be refunded then that is what the company should be doing. Hold out there, I doubt the Ombudsman will let the PDL get away with it.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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The adjudicator said that she would do the same as me. I wasn't asking for any opinion on my decision, I was just asking how long it would normally take for me to receive my refund. Thanks

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The adjudicator said that she would do the same as me. I wasn't asking for any opinion on my decision, I was just asking how long it would normally take for me to receive my refund. Thanks

 

 

Oh right, well if you look at other threads, then as regards to the Pay Day Loan companies they are coughing up reasonably quickly.. some of them. I suspect you might just have to wait and see. Not make any plans for the money.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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