@vodafoneuk Vodafone UK

[Christopher Phelan]

@LEE/vodafone rep

 

Web order 0000000171717177 , Ordered online Paid with Debit card.

 

Its a long and painful story,

 

I first ordered a phone on the 05/09/2015 From about one week after onwards I was in touch constantly and was constantly lied to that my phone was coming the next day blah blah blah.

 

Fast forward though about 10 terrible 'customer service' interactions to the 20th of last month and I begin trying to get a refund. The person on the phone tells me 10 working days, I wait 10 days then call again to see if the ball has been rolling on my refund, no, it hasn't, "your phone is due to arrive tomorrow so we can't process a refund now". Eventually after much argument the call center worker agrees that my phone probably isn't coming tomorrow and tells me in order to get a refund I have to send my bank statement to a certain email address.

 

So on the 30/10/2015 I send a bank statement to this totally dodgy south African company that they outsource to.(Not even the courtesy to keep your personal information on their own servers, which I thought would of been the least they could do in this day and age when data security is so important).

 

Today, nothing. I have made over a dozen calls, spoken to their live chat 'customer service' as many times again, and I have still not managed to get my product or refund. I got the phone A month ago with o2 after I requested my refund it took one day to arrive. Vodafone were able to take my money instantly, surely you'd think standard practice would be to prepare to send my product and THEN charge me once it was ready to be sent? Is this too much like common sense for such a big company?

 

How are they allowed to operate? If I opened a business and took peoples money and provided no service or refund for months on end they would lock me up as a criminal.

Edited November 18, 2015 by Christopher Phelan

[SabreSheep]

To help users, how did you order? In shop, or online?

 

How did you pay

 

Did you cancel in writng/email?

 

We have a Rep who comes here that often gets favorable results.

[Christopher Phelan]

I mean I had to reconfirm my circumstances when I sent the email with my bank statement, I wasn't taking any chances so I was EXTREMELY detailed about my reason for cancellation. It was the only email ever given to me and it was given to me for the reason of providing evidence that they paid me because they don't keep records of payments apparently(lol?). So I suppose that counts as written evidence of cancellation?