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Xercise 4 Less/ Harlands cancellation and administration fees


1mm3
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Hi 1mm3 and welcome to CAG

 

I'd send that letter by post to Harlands and not use email, Get a free Certificate of Posting from the PO when you send it.

 

No need to involve X4Less for now as they've done nothing wrong and they'll probably say it's out of their hands.

 

I would NOT pay Harlands the £25 admin fee plus £9.99. They'd probably demand more anyway, saying you have still not cancelled the agreement in the required manner so monthly fees continue to accrue. Then, of course, they'll pile on more admin fees.

 

Harlands took a case to court earlier this year and made a real shambles, before withdrawing the claim - http://www.consumeractiongroup.co.uk/forum/showthread.php?431240-Harlands-CRS-**WITHDRAW-COURT-CLAIM**

 

:-)

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I would NOT reply by email and would stick to posted letters.

 

Nor would I give them the DoB. They should be able to identify you with the Ref. No. that they used when they wrote to you about the cancelled DD Mandate.

 

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  • 4 weeks later...

Hi 1mm3,

 

Do not fill out any cancellation form online as Harlands/CRS will try to use the latest date as the cancellation date.

 

Just ignore this latest letter from Harlands/CRS.

 

Keep us informed of further contact.

 

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  • 1 month later...

Hi 1mm3,

 

They make me laugh !! "We have been advised by Harlands ......" CRS are Harlands and vice versa !! :lol::lol:

 

Just ignore the letter completely, unless you want to remind them about using the wrong address. If so, you could write to Harlands saying.

 

Dear Harlands/CRS,

 

I refer to your letter of xxdate which you have again sent to the wrong address.

 

I gave you my current address in my letter of xx November 2015.

 

If any further letters are sent to the old address, you will be reported to the ICO without further warning. I have proof of postage.

 

As you failed to respond to my offer in November, it is now withdrawn and I will pay you nothing. Further letters from Harlands, CRS, Zinc or Spratt Endicott will be reported by formal complaints to Trading Standards and The CMA.

 

Yours faithfully,

 

Get another Cert of Posting when you send it.

 

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  • 3 months later...

Hi 1mm3,

 

They're unbelievable !! Why on earth do Harlands/CRS pretend they are separate companies who each don't know what the other does. :lol: :lol:

 

Don't dignify their letters with any reply. Just ignore and let them pay Zinc and then Spratt Endicott to carry on their stupid demands.

 

Have you used Twitter and/or Facebook to embarrass X4Less about their continued use of Harlands/CRS to harass and bully folk.

 

Keep us posted.

 

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  • 1 month later...

Hi 1mm3,

 

As DX says, you should simply ignore this letter. There's no need to reply unless you want to.

 

If you want to reply to Spratts and tell them where to get off, let us know and we'll draft a reply for you to send.

 

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  • 1 month later...

Do you know WHO is calling you ?

 

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  • 7 months later...

Hi PixieP and welcome to CAG

 

You've posted on an older thread so please start your own thread and give us some basic info so we can offer advice, if you want it.

 

This link will help you start your thread - http://www.consumeractiongroup.co.uk/forum/newthread.php?do=newthread&f=260

 

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  • 4 months later...

Hi 1mm3 and thanks for the update.

 

It's really useful to us and other readers to hear that Harlands have again done nothing.

 

It helps others see that Harlands/CRS are just full of hot air and they DON'T take the action they so often threaten.

 

Glad they've left you in peace ..............

 

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