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    • Not at all.  The onus is on them to ensure that their invoice respects the provisions of Schedule 4 of the Protection of Freedoms Act 2012 to establish keeper liability.  Which it can't as the area is covered by bye-laws. Spot on. Irrelevant as to whether you entered into a contract with VCS to pay them £100 if you didn't obey what was written on their silly signs. Who cares?  What about their ridiculous generic Particulars of Claim where they deliberately mix up driver and keeper. And where do they mention this?  You haven't shown us anything. Of course you have to prepare a Witness Statement and you'd better get on with it. This is the problem here - you've disappeared for months & months, haven't kept us updated and presumably haven't read other VCS threads.  That needs to change - now. Otherwise you will lose - simple as that. For a start - please upload the court order which fixes the hearing date plus plus where "VCS mentioned my initial defence was generic and clearly copied from the internet".  We're not mind readers.
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    • Hi,  It has been a long time but I have had confirmation claim will proceed to hearing in roughly 1 months time.  I was wondering if anyone could advise on defence please.  A few questions I have are: 1) I didn't notify VCS that I was not the driver of the vehicle and the judge may look negatively on this point.  I did not receive any direction in correspondence from VCS  that I should inform them if I was not the driver and that was going to be the foundation for may argument on this point. 2) The vehicle is stopped at a zebra crossing.  Based on the images from VCS for around 10 seconds.  At that time there is someone standing near the zebra crossing and someone else enters my vehicle.  I was going to raise the point that stopping at a zebra crossing when someone is standing near it is to be expected.  I was also going to ask the question how you can have a no stopping zone when there are zebra crossings where the driver is required to stop. 3) The no stopping zone is clearly signposted, however, no drop off or pickup is not clearly signposted with one small sign at the zebra crossing, parallel to the road and on the passengers side.  I was going to challenge that no-drop off or pickup is clearly signposted.  4) VCS mentioned my initial defence was generic and clearly copied from the internet.  It covered 1) Claimant not being in a position to state if the Defendant was the driver at the time.  2) No evidence that claimant's contract with landowner supersedes byelaws & signage isn't legally binding contract. 3) No contractual costs and interest cannot be accrued on speculative charge. I am interested to know if anyone has had success or been unsuccessful with this 'generic' defence. 5) If I should submit an updated defence to the court based on questions 1, 2 & 3.  Or if it is better to only raise these points in court? Thanks.  Any guidance would be appreciated  
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Exercise4Less/Harlands


SimonaMona
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Hello.Like many others Harlands is atacking me with those scarry letters too.I don't know what to do..I canceled my direct debit so they can't take any money from me.I was planning to call them and pay,but first I decided to read what others did.So now I'm here and I have a hope that I will save some money.I can pay for them,but I can not understand why I have to pay so much administration fees...Here's the last letter.. [ATTACH=CONFIG]59564[/ATTACH] Can you help me?You are my last hope in this mess.. I didn't had long term contract.I paid monthly.

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Hi Simona and welcome to CAG

 

Can you give us some more info :-

 

1. When did you join X4Less.

 

2. Was it a no-obligation rolling monthly m/ship agreement.

 

3. When did you cancel the DD mandate.

 

4. Did you tell X4Less or Harlands that you wanted to cancel the agreement.

 

5. If so, was this done in person, by phone, email or posted letter.

 

If yours is a monthly rolling agreement, the most you will owe is just one month's fee for the notice you should give. We always encourage users to challenge any admin fes added by Harlands/CRS.

 

Until we've suggested what to do next, just ignore Harlands/CRS completely. If they call you, do NOT speak to them at all and keep everything in writing only from now on.

 

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1. I'm not sure.Couple of month's ago.I was there about 5 times,paid for two months and then decided that it's waist of money because I'm not going there.

2. I had Off-Peak Membership - 1 Month Minimum Period

£14.99 per month with a £20.00 admin fee.

3. I canceled my direct debit about 1 month ago.

4. My problem is that I didn't tell anyone taht I want to cancel agreement.When I canceled my direct debit I went for a holidays,I came back one week ago and found those letters..I used to go to PureGym and when I canceled my direct debit there they didn't want anything from me.I thought that it will be so easy in Exercise4Less too.But no..

I already had 3 letters. 3 administration fees now it's 70£ .And 14.98 £ for one month.It should be 14.99... I didn't sign anything by hand.I bought membership online.

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Hi Simona and thanks for the answers.

 

Re your previous gym m/ship, we've seen Pure Gym cases here where members have had problems cancelling, so you're lucky the old m/ship cancellation gave you no problems.

 

Re your current X4Less problem, you could write to Harlands saying :-

 

Dear sir or madam,

 

I refer to my membership at Xercise4Less in [town/city].

 

I was on a rolling monthly membership but chose to cancel the DD mandate as I was not using the gym.

 

I owe you one month's fee for the notice period and am happy to pay you this. But I will not pay any admin charges as they are both unlawful and unenforceable.

 

If you confirm in writing within 14 days that you'll accept £14.99 in settlement of all that I owe, I will pay you.

 

My offer is valid for 14 days and, if you make demands for any higher amount, I will pay you nothing.

 

I look forward to your response.

 

Yours faithfully,

 

Send this to Harlands by post and get a free Certificate of Posting from the PO when you send it.

 

Let us know how they respond.

 

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  • 2 weeks later...

Hi Simona,

 

Ignore CRS for now and wait for a proper reply to the letter you sent to Harlands.

 

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  • 1 month later...

Ignore them.

 

Still no response from Harlands?

 

Shame, you'd think this industry would clean up it's act by now, instead of sending out puerile deforestation.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Hi Simona,

 

Can you either remove the letter, or edit out the gym and the CRS reference numbers.

 

No need to reply to this at all.

 

I find it funny that Rob Avery always maintains that Harlands and CRS are very separate companies, yet he signs letters from them both. :lol:

 

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Hi Simona,

 

My point is that they are really the same outfit - they just pretend to be separate businesses.

 

As long as Harlands fail to reply to your letter to them, You need do nothing more.

 

In time, you'll probably hear from Zinc Collections and the Spratt Endicott (Harlands pet solictor). They are both easy to send packing.

 

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I don't think that Harlands will respond..

 

........... and that is just fine.

 

They longer they ignore your letter, the better for your case.

 

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Lodge a formal complaint to the CMA, and as they are deliberately attempting to exploit a debtors lack of knowledge by claiming to be two separate outfits, you should lodge a complaint with the FCA regarding this.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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You can send them an email yes, but it is much better if they get a hard copy and obtain 'proof of posting' which is free from the PO counter.

 

It seems the CMA are toothless in assisting us mere consumers.....again!

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/380243/How_the_CMA_handles_information.pdf

 

They sloped shoulders in the direction of trading standards and citizens advice.

 

I wouldn't be in the slightest bit worried about receiving mail off them, let them waste their time and money.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Ok.I will try to send them another letter by post.I read so many posts about harlands and CRS,but still I'm always worried that maybe one day bailiffs will come or I will have to pay 1000 pounds one day or something like that. :D Everytime when I'm getting a letter I'm thinking about that for a couple of days. :D

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Hi Simona,

 

Please listen to our advice :-

 

1. You do NOT need to write to Harlands at all. You have written to them and they have not yet replied properly.

 

2. You should complain to The CMA (see a suggested letter below). Even though they don't help individuals, they will be seeing how many people complain about Harlands and take notice at some stage.

 

3. You can send the same letter to your local Trading Standards and to TS dealing with Harlands address.

 

4. Just ignore demand letters from Harlands, CRS, Zinc and Spratt Endicott and don't worry about them.

 

5. Use letters, not emails.

 

Letter to send to The CMA and Trading Standards :-

 

Dear sir or madam,

 

I write to complain about Harlands Services Ltd, a gym admin company at 41-43 Perrymount Rd, Haywards Heath, West Sussex County RH16 3BN. They also pretend to be a separate DCA called Credit Resolution Services to make gym members pay gym fees and ever-increasing admin fees.

 

I was on a rolling monthly gym agreement which I could cancel anytime so I cancelled my DD mandate in August. I realise I should have given a month's notice so offered to pay this to Harlands to end the matter.

 

Harlands have ignored my letter and offer and continue to harass me demanding increasing amounts. The £14.99 gym fee that I should have paid for the notice period has now turned into over £200 with their fees.

 

Can you please look into their business practices because I'm aware of literally hundreds of other gym users (as seen on the Consumer Action Group forum) being harassed by Harlands. They should not be allowed to treat people in this way.

 

Yours faithfully,

 

This can be sent by ordinary post - no proof is needed.

 

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Hi Simona,

 

Excellent - ignore their requests that you call them.

 

Let us know when they write to you again.

 

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  • 3 weeks later...

Hi Simona,

 

Just ignore this latest letter from Harlands/CRS.

 

More threats but it's just Hot Air !!

 

:-)

We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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