windows firm will not comply with SAR

[Baz1994]

Sorry trying to attach edited copy of response but keep getting an error message that I have exceeded my quota ?

 

Please can someone kindly assist in fixing problem.

 

I have had a reply from Window Company who have cashed my check stating that under the contract reference I quoted, the current info they have is our previous address details and contact numbers.

 

I did mention that we have since moved and provided evidence of both addresses and mentioned if any further evidence required to kindly advise.

 

They also state that the information is stored on their electronic database and is not to be shared with a third party ?

 

Have they failed to respond correctly ?

 

If someone can assist I will load up response.

 

Cheers

 

Baz

[dx100uk]

under user cp

you need to delete some of your attachments

 

 

dx

[Baz1994]

under user cp

you need to delete some of your attachments

 

 

dx

 

Cheers dx sorry for delay of reply computer issues.

 

I have now attached SAR response.

 

Any comments or advice would be appreciated.

[dx100uk]

but you are not a third party?

dx

[Baz1994]

but you are not a third party?

dx

 

I know dx absolute bull !

 

So shall I respond with a failed SAR letter or just respond perhaps with a copy of my C/Tax bill ?

 

Or is there anything else that I can respond with ?

 

I did notify that we had moved since.

[Baz1994]

and do I inform the ICO or just reply for a bit of clarity ?

 

Thanks for any further comments on how to next proceed.

 

And reading again dx perhaps they are referring to another person / salesman's info on the database that cannot be shared with a third party (being us in this case) ?

[intree]

just a bit of advice, I had a similar complaint and the loss assessor told me he had no documents on file,

even though he was corresponding with the inusurer,

 

 

I wrote and complained to the ICO, they took 6 weeks and came back saying they could not do anything as the assessor stated "they have no documents"

 

 

I complained to a senior manager in the ICO, and supplied one of the documents which they stated they did not have on file,

the ICO reopened the investigation and then concluded by stating that the document was one which I has originally submitted

(even though this was not the case and the documents were uploaded via their website)

 

I HAVE AGAIN written to them indicating that they have documents on file and asked for a investigation,

it appears the ICO are overworked and do not want to pursue matters in a complaint unless you do all the work and find the documents yourself

- A COMPLETE WASTE OF TIME JUST LIKE THE FOS.....ANOTHER WASTE

[Baz1994]

just a bit of advice, I had a similar complaint and the loss assessor told me he had no documents on file, even though he was corresponding with the inusurer, I wrote and complained to the ICO, they took 6 weeks and came back basically saying they could not do anything as the assessor stated "they have no documents" I complained to a senior manager in the ICO, and supplied one of the documents which they stated they did not have on file, the ICO reopened the investigation and then concluded by stating that the document was one which I has originally submitted (even though this was not the case and the documents were uploaded via their website)

 

 

I HAVE AGAIN written to them indicating that they have documents on file and asked for a investigation, it appears the ICO are overworked and do not want to pursue matters in a complaint unless you do all the work and find the documents yourself - A COMPLETE WASTE OF TIME JUST LIKE THE FOS.....ANOTHER WASTE

 

Thanks intree for your comments and feel your pain.

 

I had a similar issue with HSBC and the ICO, knowing very well that the bank had details as they confirmed in an earlier correspondence account numbers and start / finish dates . When I submitted proof by certification in which they requested to submit SAR details, they then denied having any details of the loan payments etc.

 

I also contacted the ICO who after a month contacted me to say that HSBC will be responding again.............guess what they sent me another letter confirming that they had no details on file !

 

So I was also disappointed and felt it was a complete waste of time.

 

With this one I will just submit a mis-sale complaint anyway with what I have (original agreement) but due to the age I know it will probably end up with the insurer / underwriter.

[Ethel Street]

Just a thought, but are you sure this is non-compliance?

 

Aren't they just saying that the only information they hold on you is your address and contact number on their "electronic database", and they've quoted that to you in their letter? If your only previous business with them was in 1997, as they say in their letter, it wouldn't be surprising if they long ago threw out all the paperwork.

 

The bit about the not disclosing to third parties could be just a statement of their general data management procedure and not them declining to give you information.

 

Do you have reason to believe they do still hold more information about you? Dating back to 1997 or more recently?

[Baz1994]

Just a thought, but are you sure this is non-compliance?

 

Aren't they just saying that the only information they hold on you is your address and contact number on their "electronic database", and they've quoted that to you in their letter? If your only previous business with them was in 1997, as they say in their letter, it wouldn't be surprising if they long ago threw out all the paperwork.

 

The bit about the not disclosing to third parties could be just a statement of their general data management procedure and not them declining to give you information.

 

Do you have reason to believe they do still hold more information about you? Dating back to 1997 or more recently?

 

Thanks Ethel Street

 

Yes on reading contents again I think you are correct, I just misunderstood what they were saying.

 

I have located more paperwork now so I would probably have more than what they have.

 

It was just that when they mentioned having details on their electronic database I just assumed that they may have had some other details. On past experience with some other SAR's that I have queried more information was later provided.