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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Mark V Natwest, won!!!


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Im at this stage too. Recieved full settlement today but since the claim have had three charges applied.

What I will do is

 

1) ring the bank, tell them you were in litigation, have recieved settlement but further charges were applied when account was in dispute (they should not have been), ask for them to be refunded.

 

2) failing that, write to cobbetts when you accept their final settlement. say that you would like to give their client the opportunity to refund these charges, but failure to do so would mean you making another claim.

 

3) Make a claim. prelim > LBA > etc

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Welcome!

Pls find the address and telphone number you requested detailed below;

 

Customer Relations Manager (usually Mr Stuart Pain-in-the-rear Higley)

NatWesr

FREEPOST NAT 12685

Borehamwood

WD6 1BR

 

Tel No: 0800 0154212

 

Not 100% sure of your circumstances :confused: but the general way-of-the-land (in non legal terms) is that if you are going to deal with the above, it often pays to put your complaint down in writing. 9 oiut of 10 times, due to the fact that it is in writing, they have a duty to respond. If you are intending to make a claim, and providing you are not already aware, there are certain steps you will need to take. The FAQ's are an extremely good place to begin.

Good luck.

:DSUCCESSESS:D

NATWEST01&02 won over 4k

See how

http://www.consumeractiongroup.co.uk/forum/natwest-successes/31683-muggins73-natwest.html

 

:)CURRENT CLAIMS:)

HALIFAX03

19-SEPT-07 APPLICATION TO HAVE STAY LIFTED

02-OCT-07 APPLICATION REFUSED

LLOYDS TSB04

10-MAY-07 LBA

 

ABBEY05

19-SEPT-07 LBA

 

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what stage, prelim, lba, or claim issued?

 

its up to yourself.

-----------------------------------------------

Mortgage Express charges- settled in full after issuing claim

 

------------------------------------------------

To view the FAQ'S click here: http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

To view the PRELIM letter click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

To view the Letter Before Action click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

To find Registered Address:

http://www.esd.informationcommissioner.gov.uk/esd/search.asp

 

 

If my advise helps click here http://www.consumeractiongroup.co.uk/forum/reputation.php?p=366404

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It is your call. What does the interest amount to? I would say if they have conceded the charges they have no grounds to not pay the interest. Depends on your personal circumstances, how much do you need that 6K?

My advice has hardly any legal foundation whatsoever, however you never know it it might just work!

:cool:

 

NatWest Prelim 07.10.206

LBA 21.10.2006

MCOL 30.10.2006

Acknowledgment of Service 06.11.2006

Offer of approx 50% £2200.00 22.11.2006

Full settlement £4500 received 03.01.2007

Smile settled in full

Barclaycard settled in full

RBS Worldwide settled in full

Lloyds TSB settled in full £750.00

Lloyds TSB settled in Full £275.00 11.04.2007

Lloyds TSB business account £1376.00 AQ filed

Lloyds TSB Business account settled in full 21.05.07

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It is all relative. Degrees of skintness! Hmmm. I would be inclined to accept... put the whole horrible episode behind you, on the other hand you may enjoy the cut and thrust of giving Natwest a roasting....

My advice has hardly any legal foundation whatsoever, however you never know it it might just work!

:cool:

 

NatWest Prelim 07.10.206

LBA 21.10.2006

MCOL 30.10.2006

Acknowledgment of Service 06.11.2006

Offer of approx 50% £2200.00 22.11.2006

Full settlement £4500 received 03.01.2007

Smile settled in full

Barclaycard settled in full

RBS Worldwide settled in full

Lloyds TSB settled in full £750.00

Lloyds TSB settled in Full £275.00 11.04.2007

Lloyds TSB business account £1376.00 AQ filed

Lloyds TSB Business account settled in full 21.05.07

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If Nat west had offered settlement after 1st or 2nd letter as we all hope they will it would have been without interest - wouldn't it? Its your call but I know what I would do, I'd be happy with the offer and happy that I could bring the matter to a close sooner rather than later, but if you are enjoying the ride then don't get off until the very end1 Whatever you do enjoy enjoy every penny and well done!

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Thik im going to accept, its not money ive lost as i never had it. Im pleased, no, chuffed to have gotten this back, they will send via fax the letter, keep my account open and it will be in my account by tommorow they say.

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Done and dusted. Well done.

My advice has hardly any legal foundation whatsoever, however you never know it it might just work!

:cool:

 

NatWest Prelim 07.10.206

LBA 21.10.2006

MCOL 30.10.2006

Acknowledgment of Service 06.11.2006

Offer of approx 50% £2200.00 22.11.2006

Full settlement £4500 received 03.01.2007

Smile settled in full

Barclaycard settled in full

RBS Worldwide settled in full

Lloyds TSB settled in full £750.00

Lloyds TSB settled in Full £275.00 11.04.2007

Lloyds TSB business account £1376.00 AQ filed

Lloyds TSB Business account settled in full 21.05.07

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I had 2 accounts and 2 claims with NatWest, large claim was at online stage, smaller claim was just about to be added to online claim too. I called NatWest, gave them chance to pay up and they did, including interest.

 

Thanks everyone for your help, will donate when it hits my account tommorow.

 

Total claim was £6,500.

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Excellent news... who did you speak to? Sounds like we all need to speak to this individual.....heh heh.

My advice has hardly any legal foundation whatsoever, however you never know it it might just work!

:cool:

 

NatWest Prelim 07.10.206

LBA 21.10.2006

MCOL 30.10.2006

Acknowledgment of Service 06.11.2006

Offer of approx 50% £2200.00 22.11.2006

Full settlement £4500 received 03.01.2007

Smile settled in full

Barclaycard settled in full

RBS Worldwide settled in full

Lloyds TSB settled in full £750.00

Lloyds TSB settled in Full £275.00 11.04.2007

Lloyds TSB business account £1376.00 AQ filed

Lloyds TSB Business account settled in full 21.05.07

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NIce result

 

how far into MCOL were you ?

LLoyds TSB - 17/10/06 - Preliminary aproach for repayment letter posted

26/10/06 - Bogoff letter recieved

30/10/06 - LBA sent

NatWest - 17/10/06 - Preliminary aproach for repayment letter posted

20/10/06 - Sod off letter recieved from Natwest

30/10/06 - LBA sent

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