Jump to content


  • Tweets

  • Posts

    • Is the letter headed Letter of Claim/before Claim or similar? If not, it sounds like more of the threatogram chain. If you're not sure, post up an anonymised copy of the letter and we'll check. HB
    • So guess what, we have received a final demand letter for £100. It states if payment is not made by 11/06 they will have no option but to forward the case to their litigation dept with a view to commence County Court Proceedings. So just wondering if anyone has any advice. Do we ignore this? or do we need to take action? Thanks 
    • hi dx, thanks for helping just re-reading everything this morning and I must have missed this one from uncle in his thread "What you should not do, is not contact the Banks and simply default on payments. "  are you in disagreement with this based on your last sentence?
    • Thanks for the reply and clarification, that might just explain why in my case contact has pretty much ceased. Though with such companies it doesn't mean they won't ever threaten to return to court as a tool to force one's hand if they feel they are not self informed on their chances etc.  But concerning how last year they tried to use the CCJ to get a charging order and the court granted an intirum order on our mortgage using the CCJ that would have been a good 2-3 months beyond the 6 years, should the court not have checked the age of the CCJ in the first case or would they always grant an interim order simply off the back of a CCJ being produced without even checking the age of it?.  Had I not defended that action at the time they may well have got a default using a CCJ older than 6 years which could be a concern going forwards. At the time when I contacted the court to question the paperwork for a final order application the clerk suggested people don't get informed when companies apply for interim charging orders, they are automatic if a claimant has a CCJ and people only get contacted once a date for a final order application goes through. kind of begs the question if such companies can continue a seemingly backdoor method to attempt default action if un-defended if the initial application doesn't need to check the age of a CCJ?.
    • Hello!  Wondering if someone can help with this.  I suspect not but worth a go.  I appreciate the "contract is with the seller" line, which is what Evri has fed me but wanted to see if someone with experience in these things could suggest anything else I could do here.  I appreciate there are many topics about lost parcels - My parcels weren't lost, until the driver walked up to my door with them and then decided to make them lost/stolen... I'll summarise what has happened.  Wednesday of last week - Evri delivery driver stole / walked off with 3 of my parcels.  -  Arrived outside my properly, took photos (3 separate photos as its 3 separate deliveries) of the tops of the parcels (pointlessly zoomed in on just the labels, couldn't see anything else, other than a small piece of the pavement and a little weed, which doubly confirms it was outside my door as I can see the same plant), marked the order as delivered and walked off with them.  He's marked on the Evri GPS marked that he was outside.   -  3 different deliveries, from the same company (same boxes etc.), but 3 separate tracking numbers. -  Went through the Evri bot which opened a case on each tracking number.  I then phoned them and left a voicemail explaining what had happened. -  24 hours later had a canned response asking me if the packages had turned up and to check around etc..  I responded explaining again what happened and that they've definitely been taken. -  4 days later,  this morning, I get a response telling me to ask the merchant to refund me. I've responded to this message with a long email, repeating what I said, that I believe the driver has stolen these packages and that he took those suspicious top down shots of the packages, marked them as delivered without ringing or knocking etc.  I've said that I expect them to investigate further, but I gather they won't. In my several messages to them initially and later, I told them I don't care about a refund and wanted the parcels.  They contain some sentimental stuff, nothing of high monetary value, hence me going to this trouble.  I only paid £25 for the contents. I did contact the merchant when this first happened and they asked me to wait a few days.  They ended up refunding me despite me asking them not to and that I wanted them to escalate it with Evri because this appears to be a case of theft.  They didn't seem bothered - Refunded me and told me to go back to Evri and escalate it with them? So - Is there any way to compel Evri to conduct a proper investigation with this driver?  Search for my parcels? I have quite a lot of deliveries handled by Evri (not out of choice) - They used to have a fantastic chap and I rarely had any issues.  He has been replaced by a new guy and I believe the route is handled by this same guy who I believe has taken my packages.  Naturally, I fear this is going to happen again in the future if no investigation occurs. Appreciate any assistance - Thanks for reading. Al.  
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Acenden SPML unlawful charges?


jasperpad
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3153 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

they have pushed me into paying £250 per month more than was originally ordered by the court, this is obviously putting a big strain on my finances as I reached retirement age in January 2015.

 

There seems to be no end to Acenden's sense of entitlement. You don't have to pay a cent more per month than ordered by the court. How did they push you into paying £250/month more?

Link to post
Share on other sites

the name on the Claimant is Southern Pacific Mortgages Limited.

 

I believe that SPML does not have the legal standing to take anyone to court in its own name alone because

 

(a) SPML ceased trading as a mortgage lender on 2 April 2008;

(b) SPML mortgages were sold to SPVs ("special purpose vehicles"), different and separate limited companies created by Lehman Brothers;

© the Eurosail SPVs are the beneficiaries of the legal charge (the mortgage);

(d) SPML retains only the title;

(e) the transfer to Eurosail has, deliberately, not been "perfected" (Land Registry records);

© in the Lehman Brothers prospectus of 15 August 2007, there is some stuff about the implications of not perfecting the transfer of the title, too, to Eurosail; and how SPML might have to lend its name to a court action.

 

http://www.ise.ie/debt_documents/Eurosail-UK 2007-4BL PLC_15.08.07_9352.pdf

 

due to SPML/Acenden making me pay more than my actual real pension, this has left me having to continue to work as well as my wife having to work too just to make ends meet.

 

I assume that the broker did not have a discussion with you about how you'd meet the repayments after you reached retirement age. (Mine didn't.) That might be an argument to use, at some point.

 

there seems to be a lot of weird things going on as in 2012 my interest rate was 4.05% and the amount I was to pay was £706.62 the rare is now 3.56% and the payment is £720.53 any idea why this could be???

 

That definitely needs investigating. Does Acenden send you a quarterly print-out from your mortgage loan account?

 

Is the payee name on your bank statements some version of Eurosail?

Link to post
Share on other sites

They also state that they are only allowed to go back 6 years, (my mortgage was taken out in 2007), can anyone say if this is right as I do know that in most cases this is correct but think I read on CAG somewhere that this is not true for mortgages.

 

Twelve years

 

http://http://www.legislation.gov.uk/ukpga/1980/58

 

See section 20.

Link to post
Share on other sites

The trouble with all this 'belief' is that the vast majority of it is wrong.

 

A court does not have jurisdiction to change a payment date - only the parties to the contract can agree to that, and if one refuses, the court won't interfere (unless it is a loan which falls subject to a time order). All mortgagees will charge legal fees to the account or add it to the security, and again, the court has no jurisdiction over this. The only claim that can be made is if the legal fees have been assessed as unnecessarily high - but that is by having the fees assessed, not by going to court.

 

The mortgagee will become entitled to possession of the property (and they already have an SPO so that'll be easy) when the term of the mortgage ends. They have discretion to extend the end of the mortgage, but the court, once again, has NO jurisdiction to change that end date.

Link to post
Share on other sites

(The mortgage finishes in May 2016). Is ther any rules that say that the mortgage MUST be completed by the due end date?

 

I have a feeling that, if there is anything left outstanding to repay at the due date, Acenden could repossess you.

 

In your place, I would try to get a personal bank or building society loan to pay off what remains off your mortgage. Long before the mortgage ends. Yes, the bank/building society loan interest rates will be higher than those on your SPML-originated mortgage but you would not have the risk of being repossessed; and if the term of the personal bank or building society loan is five or ten years, then maybe the monthly repayments would be less than you are paying now for the mortgage.

Link to post
Share on other sites

There seems to be no end to Acenden's sense of entitlement. You don't have to pay a cent more per month than ordered by the court. How did they push you into paying £250/month more?

 

Because the mortgage is due to end next May 2016!

Link to post
Share on other sites

  • 2 months later...
They aren't allowed to add penalty charges but it would be unusual if they didn't add interest. I've never heard of any institution not adding interest to charges. They'd be less likely to add interest to court costs and solicitors fees but it's not impossible that they would.

 

the fact is that for me they have added the legal costs to my mortgage and that is how they are adding interest to their legal costs. I am disputing this and still waiting to hear from them. Plus they have written to me saying that they are only allowed to go back 6 years, to which I have pointed out that for mortgages it is 12 years.

 

Watch this space!

Link to post
Share on other sites

The clock starts ticking from when you discovered the problem.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

and still waiting to hear from them.

 

You have to give them deadlines by when they have to respond to you, eg 21 days. And then you move onto the next stage of your claim.

 

In my experience, Acenden operates well outside the frame of law. That means false declarations to the court (statements of truth), withholding documentation that you are entitled to see, filing random irrelevant documents as "proof" of whatever it is they are claiming. You will have to take them to court with a water-tight case, ie citing case-law, law, FSA rules on everything you claim. In my experience, too, there is no one they cannot buy off or intimidate into silence.

 

It is like dealing with a lunatic holding a loaded gun.

Link to post
Share on other sites

 

I have it now but can you explain what it might or does mean?

 

I think it may mean that we who have been overcharged with excessive fees may in fact get them back leas a little but what do SPML consider to be a fair charge? ..... Interesting methinks!

Link to post
Share on other sites

  • 1 month later...

this is getting better and better!

 

I have just (Monday) posted yet an third letter regarding my claim for unfair charges and to date I have not had ANY reply from Acenden/SPML ... I think they know they are going to have to pay so I am now like a terrier with a rag and won't let go.

 

I have a feeling that this is going to end up in court but then they will add their and MY legal charges to me again but I have thought about this and have decided that even if they withdraw and try and charge me I will make sue that if I do have to take the legal road I will ensure that my claim also states that they will be liable for ALL costs.

 

Regarding a group claim this sounds good but there has been a few times this has been mooted but nothing has come of it ..... I am very interested in being part of a group claim.

Link to post
Share on other sites

This is a good reason for individual claims jasper. If you wait for a group claim you could wait forever.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

Update Update

 

I have literally received a reply today!!

 

SPML/Acenden are going to review my claim within 10 days (yeah right) and let me know there findings which are supposed to be independent lol

 

WATCH THIS SPACE!

Link to post
Share on other sites

This is a good reason for individual claims jasper. If you wait for a group claim you could wait forever.

 

I do think that individual claims may work but a group claim of individual claims may even work better but to be honest I really am not sure.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...