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    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Activation & Connection Issues; S6 Edge


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Lee

 

Im doing this for a colleague of mine, I know due to DPA, you cant discuss it with me, however he will fill out the webform and we will update this thread as appropriate.

 

Here is his gripe;

 

I can't tell you how frustrated and angry I am with your service. I have never been so badly mistreated in my life. Why can’t anyone at Vodafone activate a phone? Now I can't get through to anyone. The Web chat offers no help. You can't seem to get the phone to work. It has been nothing but stressful and I have wasted so much of my time and got nowhere. It started around 8 weeks ago when I decided to order the new Samsung S6 edge. I was told it will be delivered for 10/04/15. This in fact didn’t turn up until 25/04/15 it is now the 05/05/15 and it still doesn’t work. This is ludicrous.

 

1. The phone never turned up, I had to ring up to ask where it was. this took an age because my info was on a different system. how frustrating. In this day and age it takes that long to talk to somebody and then they tell me they dont have any details of me?

 

2. Finally phone came after weeks. However sim card you sent was wrong. Just unbelievable this is supposed to be your bread and butter, but you failed to realise it was incorrect.

 

3. Decided not to call your team and go to the vodafone store as last time calling took ages and was hard work. So I go to the store and they tell me they can't activate the sim. They gave me the nano sim and tell me I need to call in order for the sim to be activated. Was not happy as I knew this would be hard work.

 

4. Call vodafone. Surprise surprise this was hard work. They ask for a number which I don't have. It takes me around 30 minutes just to speak to a human. Again same as before I'm on a different system and it takes another 30 minutes to get to the relevant person. I tell them what's happened and they tell me they have to send me a sim as the one I get in shop won't work. Oh joy another wait.

 

5. Sim hadn't turned up after 4 days. Go on Web chat to chase up. after an age for them to find my details they then assure me it would be sent. At this stage I was getting angry, they apologise for the inconvenience.

 

6. Sim turns up. I think finally I can use my new phone. How wrong could I be. After all of this it still didn't work. Again I went on the webchat again and asked what on earth was going on. After another hour of chatting they said it will be activated in 24-48 hrs due to the pak code having to go through. They tell me I have a temporary number which didnt work! I tell them this and they say you will have to wait until your number polls. I was so angry. I was considering cancelling but had gone through so much that waiting another 2 days I could just about tolerate.

 

7. Well after 2 days it still doesn't work. What an outrage. I couldn't believe the lack of care support and the total waste of my time this all was. Back on the Web chat again. After an hour of messing I was told the sim that was sent to me there is an error with it and they need to send me another one and charge me 10 pounds!! The absolute audacity! you charge me for your unprofessionalism? That was the end of the line. So I ask to cancel. The support agent called me and then put me on hold to go through to cancellation team. I was on hold for 20 minutes and then the phone was cut off. How lovely. Thank you vodafone

 

8. Try call in back but they want Vodafone number which I don't have! Web chat again and give the agent my details as they tell me they can't find me on the system. Why am I bothering vodafone are a joke and totally unprofessional.

 

To conclude, I've cancelled my standing order. Im not on your system so I'm keeping the phone at the very least. I hope you do something about this as I have been pulling my hair out with this. I manage a team of 25 in customer support and have never experienced a bigger shambles. You can't even activate a sim! This really has stressed me out. If I don’t hear back from you with a good enough response I will be posting this information on mobile phone forums, websites and possibly go further. I can't believe after almost 2 months from me ordering the contract you couldn't manage to get the service up, I can’t wait to go back to 02. I hope you intend to cancel the contract and compensate me for this and I hope you ensure this doesn't happen again

 

This is the second person I work with who has issues with their Vodafone Account.

They only have the account number and not the Vodafone Number Listed with the account due to the issues theyve had.

 

I know Vodafone are trying to Migrate their old system from Crystal to Siebel and that you do currently have problems when trying to set these up as they should be, but I thought this would have been sorted by now at least.

 

Any help you can give would be appreciated and Ill update the thread when I hear back from him.

 

We could do with some help from you.

 

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Receptaculum Ignis

 

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I know Vodafone are trying to Migrate their old system from Crystal to Siebel

 

When I saw those words, the first feeling I had was dread. I think it was Npower who migrated their system and completely screwed it up. I can see this happening with VF.

 

If the new system is used differently from the old system, customer services will go down even further than they usually are. After all the issues I have seen in my time on CAG you would have thought VF would take on board what has happened and improve.

 

Pie in the sky :|

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Well I think Vodafone are, and I think that most of the departments are in Disarray at the moment.

Ive already seen people be double billed and all sorts, These things happen, but funnily enough, When they do, Vodafone put them right really quickly (Well 95% of the time)

 

We could do with some help from you.

 

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